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Best Western Knoxville Suites - Downtown

2.5 star property

Photo gallery for Best Western Knoxville Suites - Downtown

Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)
Indoor pool
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Housekeeping
  • Parking included

Explore the area

Map
5317 Pratt Rd, Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪2 min drive‬
  • Knoxville Convention Center
    ‪6 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

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Lobby

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includes taxes & fees
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About the area

Knoxville

Located in Knoxville (Inskip), Best Western Knoxville Suites - Downtown is within a 10-minute drive of University of Tennessee and Knoxville Convention Center. .This hotel is 5.7 mi (9.2 km) from Neyland Stadium and 6.1 mi (9.9 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Expo Center - 2 min drive - 2.2 km
  • Knoxville Convention Center - 6 min drive - 8.2 km
  • University of Tennessee - 7 min drive - 8.6 km
  • Neyland Stadium - 8 min drive - 9.2 km
  • Knoxville Zoo - 8 min drive - 12.0 km

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Cracker Barrel - ‬9 min walk
  • ‪Hexagon Brewing Company - ‬7 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Pizza Inn - ‬2 min drive

About this property

Best Western Knoxville Suites - Downtown

Hotel in Knoxville with free breakfast and a fitness center
Best Western Knoxville Suites - Downtown offers 58 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Best Western Knoxville Suites - Downtown. A complimentary full breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 15.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Knoxville
Best Western Knoxville Suites Downtown Hotel
Best Western Suites Hotel Knoxville
Best Western Suites Knoxville
Knoxville Best Western
Knoxville Suites
Best Western Knoxville Hotel Knoxville
Best Western Knoxville Suites Hotel
Best Western Knoxville Suites Downtown
Knoxville Suites Knoxville
Best Western Knoxville Suites - Downtown Hotel
Best Western Knoxville Suites - Downtown Knoxville
Best Western Knoxville Suites - Downtown Hotel Knoxville

Best Western Knoxville Suites - Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1008 reviews
Rating 8 - Good. 297 out of 1008 reviews
Rating 6 - Okay. 164 out of 1008 reviews
Rating 4 - Poor. 90 out of 1008 reviews
Rating 2 - Terrible. 57 out of 1008 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Arlene

Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

MEAGAN

Liked: Room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to many restaurants.
Stayed 2 nights in Jan 2025

4/10 Poor

Sara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was fine but definitely needs updating and better cleaning in the rooms. It smelled like wet dogs & urine in our room. The bathroom door was tore up at the bottom.
Stayed 2 nights in Jan 2025

10/10 Excellent

MARIA

Stayed 1 night in Jan 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of the staff was great!
Stayed 2 nights in Jan 2025

4/10 Poor

Kimberly

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Old property, no upgrades in the room.
Stayed 1 night in Jan 2025

8/10 Good

Emma

Stayed 3 nights in Jan 2025

6/10 Okay

Caleb

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Ok

The pool was good, the bubbles on the hot tub didn’t work. The carpet is dated, workable, but very dirty in places (like the fitness room). The fitness room didn’t open with a room key, you had to go to the front desk and wait till they were available to come open it. The elevator is very VERY slow. Breakfast was delicious and the staff was friendly and lovely A step up from basic but it’s def not Hilton.
Stayed 1 night in Jan 2025

8/10 Good

Carolyn

Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Nice roomy room
Stayed 1 night in Jan 2025

6/10 Okay

dylan

Travelled with family, Travelled with group
Disliked: Staff & service

not the best place to stay.

Stayed 1 night in Jan 2025

10/10 Excellent

Deshaune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Beds were comfortable, price was good, and was close to the freeway.
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice here including the pool/hot tub
Stayed 1 night in Dec 2024

10/10 Excellent

CATHERINE, CANTON

Liked: Staff & service, amenities, property conditions & facilities
Floors were gritty with dirt in halls and elevators. Both in evening and then in the morning. Didn’t have any in the room though, I would have called about that
Stayed 1 night in Dec 2024

8/10 Good

Lidia

Liked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Other than having to have the room key reprogrammed it was good. The receptionist was a bit rude when we had to have our key card reprogrammed as if we were an inconvenience. However the lady at check in was amazing!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Karlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bradley

Stayed 1 night in Dec 2024

2/10 Terrible

Zacharey

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
While I have a list of specific complaints, the overall problem was cleanliness. Most locations in the hotel smelled of something- our floor smelled of cigarette smoke despite being nonsmoking. The heater in our room smelled so awful when we turned it on (in January) the whole room smelled so bad we had to step out. Bathroom was dirty, floor was dirty (found a chip on the back of one of the chairs), we had to ask for new sheets for the pull out bed… we tried to call down to the front desk and our phone didn’t work, the toilet didn’t flush all the way and after a few uses we didn’t feel comfortable using it in the middle of the night in case it overflowed. The staff was pleasant and helpful, especially the breakfast service person.
Stayed 1 night in Jan 2025

2/10 Terrible

Laura

Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024