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Quality Inn Merchants Drive

2.5 star property

Photo gallery for Quality Inn Merchants Drive

Lobby
Seasonal outdoor pool
Free daily buffet breakfast
Lobby
In-room safe, individually furnished, desk, blackout curtains

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
117 Cedar Lane, Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪2 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Neyland Stadium
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(63 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24.2 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Knoxville

With a stay at Quality Inn Merchants Drive, you'll be centrally located in Knoxville, within a 10-minute drive of University of Tennessee and Knoxville Convention Center. .This hotel is 5.7 mi (9.1 km) from Neyland Stadium and 1.3 mi (2.1 km) from Knoxville Expo Center.

What's nearby

  • Knoxville Expo Center - 2 min drive - 1.7 km
  • Knoxville Convention Center - 6 min drive - 8.6 km
  • University of Tennessee - 7 min drive - 8.9 km
  • Neyland Stadium - 7 min drive - 9.9 km
  • Knoxville Zoo - 10 min drive - 11.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Hexagon Brewing Company - ‬7 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬17 min walk
  • ‪Pizza Inn - ‬2 min drive

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and a seasonal outdoor pool
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 128 individually furnished guestrooms, featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from April to October
Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 269 out of 1002 reviews
Rating 8 - Good. 320 out of 1002 reviews
Rating 6 - Okay. 180 out of 1002 reviews
Rating 4 - Poor. 130 out of 1002 reviews
Rating 2 - Terrible. 103 out of 1002 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Phillip

Stayed 1 night in Apr 2025

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was black hair in tub,? Soiled stain on bedspread, wash cloths etc thin and stains. Doors and walls were dirty. Poorly kept.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The breakfast was so-so. The hotel is old, so its layout is not very good. The surroundings are safe
Stayed 1 night in Apr 2025

2/10 Terrible

John

Checked in. Entered the room, than checked out without using. Asked the person at the desk for a refund. Room did not meet with expectations. I got charged nevertheless.
Stayed 2 nights in Apr 2025

6/10 Okay

Pamela

Travelled with group
Liked: Staff & service
Disliked: Amenities
The elevator was scary. Wasn’t sure if it was going to make it. The sheets on the bed were very wrinkled and I found a hair in the bathtub.
Stayed 1 night in Apr 2025

8/10 Good

john

Liked: Staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Survived the stay.

Room had been previously a smoking room. Had significant mold in bathroom and missing grout with water damage. Room itself very small and outdated. The mini fridge was sticky to the touch. AC unit cycled and room went from stuffy to freezing. Definitely not worth $163.
Stayed 1 night in Apr 2025

10/10 Excellent

Jeannene

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home fro FL

Everything great
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Worst hotel stay ever. I will never stay at a Quality Inn agains after that stay. Room smelled like a wet basement, the chair in the room stunk, blankets and sheets were all stained. Worst $100 I've ever spent.
Stayed 1 night in Apr 2025

6/10 Okay

Donald

Travelled with partner
Disliked: Cleanliness
Sheets were soiled and not the cleanest room. Very limited Breakfast hours, 6a-9am.
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Jacob

Travelled with family
Disliked: Staff & service, room comfort
a man got the same room key to our room and entered our room at 1AM
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Stayed 4 nights in Mar 2025

4/10 Poor

Colleen

Stayed 1 night in Mar 2025

4/10 Poor

Patti

Disliked: Cleanliness, property conditions & facilities
need of repairs. steps falling apart
Stayed 1 night in Mar 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Heather L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Phillip

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Old and dirty

Pretty run down and dirty. I guess it’s priced accordingly.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort

Not like it looks online.

Stayed 4 nights in Mar 2025

6/10 Okay

Rhonda

Stayed 2 nights in Mar 2025

4/10 Poor

Stacey

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025