See all properties
Save

Quality Inn Merchants Drive

2.5 star property

Photo gallery for Quality Inn Merchants Drive

Lobby
Seasonal outdoor pool
In-room safe, individually furnished, desk, blackout curtains
Lobby
Free daily buffet breakfast

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, Knoxville Convention Center
    ‪5 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(66 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception
Econo Lodge Knoxville North
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.5 out of 5, Good, 403 reviews
The price is NZ$121
includes taxes & fees
11 Jan - 12 Jan 2026
Econo Lodge Knoxville North

About the area

Knoxville

With a stay at Quality Inn Merchants Drive, you'll be centrally located in Knoxville, within a 10-minute drive of University of Tennessee and Knoxville Convention Center. .This hotel is 5.7 mi (9.1 km) from Neyland Stadium and 6.1 mi (9.8 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Expo Center - 3 min drive - 2.0 km
  • Knoxville Convention Center - 5 min drive - 9.2 km
  • University of Tennessee - 6 min drive - 9.5 km
  • Neyland Stadium - 7 min drive - 10.5 km
  • Thompson–Boling Arena - 7 min drive - 10.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬18 min walk
  • ‪Ingles Market - ‬5 min walk

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and a seasonal outdoor pool
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 128 individually furnished guestrooms, featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from April to October
Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 264 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 135 out of 1001 reviews
Rating 2 - Terrible. 112 out of 1001 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
Do not stay here. There is a homeless camp just outside the property. Actually right in front of where you park your car. Police were called the day before but they all came back. Furniture and debris all over the place. I was traveling by myself and did not feel safe. Moved to a different hotel. Couldn’t get a refund.
Stayed 1 night in Sep 2025

6/10 Okay

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
It was ok just older and needed updating
Stayed 2 nights in Sep 2025

4/10 Poor

Wesley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room seemed very dirty but it may have been mostly just worn out. Paint peeling, tub chipping, caulk gross
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Room was ready early and was allowed to check in. They were very nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, amenities
My room was clean and fine for a one night stay. The rooms are a bit dated but seem to be being renovated. Mine had a musty smell but it was otherwise fine. Staff were friendly and helpful.
Stayed 1 night in Sep 2025

8/10 Good

Christopher

Stayed 1 night in Sep 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The room was musty and bath tub dirty spider webs in bathroom with spider in it we did not spend the night because was not acceptable but paid the full price drove 118 miles home instead will not book again on this sight if it not better than that
Stayed 1 night in Sep 2025

8/10 Good

Carrie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2025

6/10 Okay

Ross

Stayed 1 night in Aug 2025

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Gaby

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Roach Hotel, not worth it

Dirty. Roach infested. Falling apart. Will never recommend. Disgusting. Front desk was fine. Thats about it. Killed 3 roaches in the first hour after arriving. Vanity light dodnt worknwell, had to flick the switch over and over for it to come on. Receptacles ripped out of walls. Dirty. Bar of soap was even already open on the sink edge. Seriously?? DO NOT STAY HERE.
Stayed 1 night in Aug 2025

10/10 Excellent

Jose Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very good
Stayed 1 night in Aug 2025

10/10 Excellent

Jacklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 7 nights in Aug 2025

6/10 Okay

Carri

Business traveller
Liked: Staff & service
Disliked: Cleanliness

It’s ok

Outside was worn down, but not terrible. Lobby has missing ceiling tiles over the food. Just not appealing. Rooms were ok. Blankets and sheets were clean. The room was smelly and hot upon arrival and the remote was missing. Shower was ok. Nice clean towels.
Stayed 1 night in Aug 2025

2/10 Terrible

Cory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were over 20+ stains on the comforter, some showed signs that the comforter was never cleaned. There were long, black hairs stuck in the towel rack. The hair dryer was covered in brown splashes of dried liquid. The couch was stained with white streaks. I had to leave within 5 minutes and get a different hotel room. Was not given a refund, credit, or any sort of accommodation from the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Christy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Needs remodeled!
Stayed 1 night in Aug 2025

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The air doesnt work. The room is dirty with burn stains on the comforters. The walls have visible patchwork paint showing and picture frames are broken.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it. Will stay again definitely
Stayed 2 nights in May 2025

2/10 Terrible

joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel nightmare

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out. I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.
Stayed 4 nights in Jul 2025

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 2 nights in Aug 2025