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El Cid El Moro Beach Hotel

3.5 star property

Photo gallery for El Cid El Moro Beach Hotel

Interior detail
3 restaurants, breakfast served
3 restaurants, breakfast served
Down duvets, in-room safe, blackout curtains, iron/ironing board
3 restaurants, breakfast served

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪12 min walk‬
  • Place, Punta Camaron Beach
    ‪17 min walk‬
  • Place, El Cid Country Club Golf Course
    ‪4 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite Premium with Partial Sea View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Suite Premium with Partial Sea View

  • Partial sea view
  • 44 sq m
  • Sleeps 6

View all photos for One Bedroom Elite Golf Experience

Down duvets, in-room safe, blackout curtains, iron/ironing board

One Bedroom Elite Golf Experience

  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Murphy Bed

View all photos for Luxury Elite Golf Experience

Down duvets, in-room safe, blackout curtains, iron/ironing board

Luxury Elite Golf Experience

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for One Bedroom Elite

Shower, free toiletries, hair dryer, towels

One Bedroom Elite

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Murphy Bed

View all photos for Luxury Room All Inclusive Elite

Luxury Room All Inclusive Elite

Luxury Room All Inclusive Elite

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room Premium with Garden View

  • Garden view
  • 44 sq m
  • Sleeps 4

Suite Premium with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 6

View all photos for Room Deluxe with Partial Sea View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Deluxe with Partial Sea View

  • Partial sea view
  • 44 sq m
  • Sleeps 4

View all photos for Suite Standard with Partial Sea View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Suite Standard with Partial Sea View

  • Partial sea view
  • 44 sq m
  • Sleeps 6

View all photos for 1 Bedroom Suite

View from room

1 Bedroom Suite

8.8 out of 10
Excellent
(16 reviews)
  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Murphy Bed

View all photos for Luxury Room

Down duvets, in-room safe, blackout curtains, iron/ironing board

Luxury Room

7.8 out of 10
Good
(25 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Reception
Viaggio Resort Mazatlán
Zona Dorada
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  • Kids’ pool
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4.5 out of 5, Wonderful, 2,038 reviews
The price is NZ$180
includes taxes & fees
20 May - 21 May
Viaggio Resort Mazatlán

About the area

Mazatlán

With a stay at El Cid El Moro Beach Hotel in Mazatlán (Zona Dorada), you'll be within a 15-minute drive of The Mazatlan Malecón and Plaza Machado. .This beach resort is 5.3 mi (8.5 km) from Olas Altas Beach and 0.5 mi (0.8 km) from Playa Brujas.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 12 min walk - 1.1 km
  • Punta Camaron Beach - 17 min walk - 1.5 km
  • Sea Shell City Museum - 19 min walk - 1.6 km
  • The Mazatlan Malecón - 4 min drive - 2.7 km
  • El Cid Country Club Golf Course - 4 min drive - 1.6 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 35 min drive

Restaurants

  • ‪Le Frolle - ‬2 min walk
  • ‪La Concha Restaurant - ‬2 min walk
  • ‪Rico's Café Zona Dorada - ‬5 min walk
  • ‪Panamá - ‬4 min walk
  • ‪Los Arcos - ‬2 min walk

About this property

El Cid El Moro Beach Hotel

El Cid El Moro Beach Hotel offers 294 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 294 guestrooms featuring flat-screen televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this resort include concierge services, an arcade/game room, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Grab a bite at La Concha, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of conference space and meeting rooms. A roundtrip airport shuttle is available for a surcharge.
La Concha - Overlooking the ocean, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
La Conchita - This poolside bar serves light fare only.
Room service is available.

All-inclusive details

All-inclusive room rates at El Cid El Moro Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Meals and beverages at companion properties

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Return airport shuttle (surcharge)
  • Free area shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Concha
  • La Conchita

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 28 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: MXN 307 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

El Cid El Moro
El Cid El Moro Beach
El Cid El Moro Beach Hotel
El Cid El Moro Beach Hotel Mazatlan
El Cid El Moro Beach Mazatlan
El Cid Moro
El Moro Hotel
Hotel El Moro
Hotel Moro
Moro Beach
El Moro Tower El Cid Mazatlan
El Cid Moro Beach Hotel
El Cid El Moro Beach Mazatlan
El Cid El Moro Beach Hotel Resort
El Cid El Moro Beach Hotel Mazatlán

El Cid El Moro Beach Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

KayLee

Liked: Cleanliness, amenities, property conditions & facilities
staff, amenities, location, cleanliness, etc.
Stayed 7 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and staff always asking if you need anything.
Stayed 7 nights in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Most of the staff were excellent. My room was very clean, comfortable and spacious. It was as advertised as well. The service agent Vanessa, who checked me in and checked me out provided an outstanding service her care and concern for me and my stay were incredible calling me on many occasions throughout my month day to make sure everything was to my standards is something that I have not experienced in the past
You from my living room and dining room
Hotel Beach area
Sunset view from the pool
Stayed 27 nights in Jan 2026

6/10 Okay

Elisabeth

Liked: Cleanliness, amenities, property conditions & facilities
Could be better!
Stayed 2 nights in Jan 2026

10/10 Excellent

Scott Larry

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. The staff was amazing and very helpful. The beach was better than expected. Food choices were very good and the food was good. Bars didn’t open until 10:00 am. Not much for entertainment in the evenings. Rooms were almost too big. Ha. Very nice. Elevators were great. It was nice to have a hot tub by the Adults only pool. The area was very nice and safe. Being able to go to the other resorts was really nice too. Overall, it was a great experience and would go back again.
Stayed 5 nights in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Bed was a bit hard. Everything was good
Stayed 7 nights in Jan 2026

2/10 Terrible

Luz

Travelled with family
Disliked: Cleanliness
Very disappointing experience. When purchasing the package, the only options available were “all-inclusive” or “not all-inclusive.” However, upon arrival at the hotel, we were told that we had not paid for the “all inclusive elite” plan, which was never clearly explained during booking. On top of that, the room advertised as ocean view turned out to be only a partial ocean view, which felt misleading. Cleanliness was also an issue — we found a cockroach in the room, which is unacceptable for any hotel, especially at this price point. The food was terrible, honestly almost inedible. The quality was extremely inconsistent: one day the buffet food tasted decent, and the next day it was completely off, making it hard to trust. In fact, the buffet is not reliable at all. I even got food poisoning from the drinks, which were awful, and I had to take antibiotics. After speaking with other guests, another woman mentioned she also got sick, but from the buffet food. The drinks were horrible overall, poorly made and clearly low quality. The only positive thing about this hotel was the pool, which was nice and well maintained. Overall, this hotel was a huge disappointment. Poor food quality, misleading information, cleanliness issues, and health concerns made this stay far from enjoyable. I would not recommend it.
cockroach in the room
Stayed 4 nights in Jan 2026

10/10 Excellent

Rosa montes

Stayed 6 nights in Dec 2025

6/10 Okay

Lizbeth

Travelled with family and small children
Clean rooms
Stayed 2 nights in Dec 2025

10/10 Excellent

Wendy, Calgary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a mix up with one of the three king rooms we booked. Fortunately they offered a penthouse 2 bedroom & 2 bath suite for our adult sons. The service around the pools was excellent and we enjoyed all the specialty dinners.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ruiz

Liked: Staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Everything Amazing
Stayed 4 nights in Dec 2025

6/10 Okay

Julian

Travelled with family, Travelled with family and small children
Elite staff were amazing, so polite and helpful. Wait staff by the pool and restaurants were great, such hard workers. Housekeeping was less than impressive. Food was subpar at the buffets. The new Thai restaurant was ok tho. Activity staff wasn’t very engaging, mostly just with locals.
Stayed 14 nights in Dec 2025

8/10 Good

Lyden

Stayed 4 nights in Nov 2025

10/10 Excellent

Bradly Allen

Liked: Cleanliness, amenities, property conditions & facilities
Staff were fabulous, the pool was amazing, and love the location! We stayed in a kitchenette one bedroom suite, that was so nice to make breakfast before going out adventuring around the town! Will come again soon!
Stayed 14 nights in Nov 2025

10/10 Excellent

Ivan

Stayed 5 nights in Nov 2025

10/10 Excellent

Ernest

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 7 nights in Nov 2025

2/10 Terrible

Anita Suzanne

Disliked: Cleanliness, amenities, property conditions & facilities
Between the cockroaches in the rooms and the absolute worst check out experience we’ve ever experienced so we had to mark terrible. They scam you for every penny they can even when it’s a sick baby. Charged a large amount of hundred dollars to “special clean” bedsheets that had minimal impact to them. Housekeeping apparently told them a very different story regarding the situation. All lies! We thankfully had some great servers like Ignacio, Martin, and Tomas. We’ve been coming here for years but this was our last stay here unfortunately. Beware.
Stayed 7 nights in Nov 2025

8/10 Good

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a one bedroom elite with all inclusive. The rooms were spacious and in good condition. The water temperature fluctuations in the showers is crazy though. The entertainment shows are in the buffet area which seemed a little odd and it was quite loud but the performers were good. Victor and Angie with the activities group were a lot of fun. Solomon was a great server at the lobby bar. All the staff in all the Al a Carte restaurants were very good and so was the food. It would be nice if the RFID room key was attached to the wristband instead of a credit card style which is more difficult to keep track of. I would return to this resort.
Stayed 7 nights in Nov 2025

8/10 Good

William Bradley Bruce

Stayed 7 nights in Nov 2025

6/10 Okay

Kimberly Dawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We found the hotel and our room dirty and not maintained. Broken chairs, bird droppings on the loungers and all over the pool rocks that never seemed to be cleaned, cigarette butts and broken fake nails from the night before not swept around pool area. Our bedroom decorative pillows were dirty and when we had house cleaning (every other day) they did not clean toilets properly. Elevators dirty and cracked floors and Italian restaurant bathroom did not seemed to be cleaned. We had reservations for 5:30 (right when they opened) so you would expect they would have been cleaned.
Stayed 9 nights in Nov 2025

8/10 Good

Jennifer-Marie

Ignacio, hector, Karolina and Karolyn were absolutely amazing and so informative.
Stayed 10 nights in Nov 2025

8/10 Good

Abel

Liked: Cleanliness, amenities, property conditions & facilities
La atencion al llegar excelente pero los meseros de las albercas parece que les molesta atenderte cuando traes un plan todo incluido y creo que si uno ya pago es porque quiere evitarse esos tratos, en general buen servicio aunque creo que la calidad de los alimentos ha bajado considerablemente con los años.
Stayed 3 nights in Oct 2025

6/10 Okay

Cecily

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Oct 2025