There were several highlights during our stay, most notably the staff. They were incredibly welcoming and went out of their way to look after my grandmother when she arrived before the rest of our party. The shuttle driver was equally pleasant. We also appreciated the gated parking lot, the easy access to the property, and the spacious in-room fridge and convenient 3rd floor microwave. And the complimentary champagne was delightful.
However, several issues significantly impacted our experience. We booked two identical rooms, yet neither was fully furnished; one had a lounge chair and lamp but no bed bench, while the other room was the exact opposite. More concerning was cleanliness; I found dried urine on my toilet seat upon arrival. The rooms felt dated, with blinds that were broken and in need a of a deep clean. Additionally, the toilet was noisy, the TVs are outdated, and the Wi-Fi was unreliable, with my connection dropping multiple times during the trip.
Finally, we were very disappointed by the bathrobe situation. Despite Expedia listing them as an included amenity, the front desk informed us they cost $70 for the trip. As I was particularly looking forward to lounging in a robe, this was a major letdown. Unfortunately, considering these issues, I would not look into staying at the Magnolia again.