Compare Hotels with Parking in Las Lomas

We stayed for 3 nights and for two days housekeeping did not clean , both days we had to call the front desk and they had to send someone when we returned in the evening.Ordered room service one night and we had barely finished eating when someone knocked to ask for the dishes , despite having told us when they delivered the food that we could either leave the tray out or call when we were done . The snack and drinks which are inclusive in the room was a nice touch and they replenished the water when they did eventually clean . The spa hours are till 8pm which is too early in my opinion. The spa has no clear instructions and when several guests tried pushing the button to get the jets going it turned the entire thing off . Clear instructions at the controls would be helpful. Not sound proofed well you can hear the noise and conversation in the next room and when housekeeping is in the next room it's really loud . Charge $5 for charging electric car for each night but nowhere on the website does it mention that. Toiletries are really nice , and the bed was comfortable and the room was well appointed and decorated . I understand the property is new but definitely has some service issues they need to work out. Beach cruisers are free and on a first come first serve basis which was nice. Room service food was great.

We can't believe they charged us $15.00 to park in there empty parking lot🤔 It was a nice hotel though.

A lovely property, an outrageously beautiful location. The amenities are amazing... wine wall with a few complimentary glasses per room was an unexpected treat. The pool is great but loses sun exposure pretty early this time of year. The hot tub was not working properly (no jets and the heater had failed). On the con side: my sister and I were traveling together with our school age children and requested adjoining/adjacent rooms and when we arrived at 1:30 pm, we were told that we were getting adjacent rooms that would be ready in 45 minutes. 2 hours later when we attempted to check in, we were told that our rooms were not only not ready but that we wouldn't even be on the same floor, very surprising and frustrating. We reiterated our room request and ended up waiting for some time again. We were not given our rooms until after 5pm. My sister was forced to request a roll away bed due to her room only having one King bed and not the two Queens that she requested. We had to ask for the roll away three times and it wasn't brought to her until 9pm. The hotel and amenities are lovely but I think that the staff are either inexperienced, lack communication between shifts, aren't given clear instruction etc... We will definitely stay here again but we will cross our fingers for a more organized check-in/check-out experience. for what its worth, we checked out 36 hours ago and our accounts still are not closed at the hotel and my Expedia account has not been credited my OneKey

We have stayed at this property several times and are never disappointed.

Room was good

It was a very wonderful stay for my kids and I.