Very poor experience and horrible service throughout the stay! Be VERY careful when you book- this hotel is practising false advertising, the room we got looked NOTHING like the pictures of the room that we thought we were booking on the hotels.com. Hotel personnel is rude, unhelpful and condescending! Especially BEWARE if you travel from the US- you will be treated badly and unwelcome by the staff, they will make sure to show you every day how much they don't like you ! When we were checking in, the receptionist just handed us the key with a stone face, zero information was given about breakfast, wi fi, hotel amenities etc. Definitely not a 4 star hotel and we will not be back!