6/10 Okay
Raymond
19 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had high expectations for the Turim Marques. Was very disappointed at the inferior bed and worst pillows which were hard and lumpy. I felt like i was sleeping in a cabin in the woods. Woke up with neck and back pain. A 4 star hotel should have pillow menu or at least a couple of choices when it comes to pillow softness. I called the front desk and they flatly replied all pillows arw the same. When i arrived, there was a severe rain storm warming. I asked the front desk for an umbrella. Their rxcuse was peope keep taking them.and they ran out. I would suggest to simply buy more and register umbrella take outs. I get cold shoulders. As a result, i got soaked and caught a cold. In thr end, i bought one and gave it to the hotel as a gift after checking out. In addition, the hot water is inconsistent. It took 40 minutrs to fill the bath tub! All un all. Not impressed. Bad value for the money. All style no substance.
Raymond
Stayed 2 nights in Mar 2025