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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property

Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Lobby
Hypo-allergenic bedding, down duvets, desk, laptop workspace
Property amenity
Restaurant

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

View all photos for 1 Double Bed, 1-Bedroom, Suite, Non-Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

Similar properties

Exterior
Super 8 by Wyndham Liverpool/Syracuse North Airport
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 3,174 reviews
The price is NZ$126
includes taxes & fees
1 Feb - 2 Feb
Super 8 by Wyndham Liverpool/Syracuse North Airport

About the area

Liverpool

When you stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark in Liverpool, you'll be in a state park, a 5-minute drive from Destiny USA and 8 minutes from Syracuse University. .This hotel is 6.3 mi (10.1 km) from JMA Wireless Dome and 6.6 mi (10.6 km) from New York State Fairgrounds.

What's nearby

  • Onondaga Lake Park - 15 min walk - 1.3 km
  • Hopkins Road County Park - 16 min walk - 1.4 km
  • Lake Onondaga - 16 min walk - 1.4 km
  • Salt Museum - 20 min walk - 1.7 km
  • Sainte Marie among the Iroquois - 1 min drive - 1.5 km

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • Denny's
  • ‪Dunkin' - ‬3 min drive

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with a 24-hour fitness center and free breakfast
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 198 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services. Additional amenities at this hotel include a fireplace in the lobby, a ballroom, and a vending machine. Guests can get around on the complimentary shuttle, which operates within 3 miles.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Liverpool? This hotel has 30000 square feet (2700 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours), and a train station pick-up service is also provided at no charge.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 254 out of 1002 reviews
Rating 8 - Good. 216 out of 1002 reviews
Rating 6 - Okay. 198 out of 1002 reviews
Rating 4 - Poor. 167 out of 1002 reviews
Rating 2 - Terrible. 167 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Hallways intidy
Stayed 1 night in Oct 2025

8/10 Good

Fred

Stayed 1 night in Oct 2025

6/10 Okay

Chaeyoung

Stayed 1 night in Oct 2025

8/10 Good

Willie T

Travelled with family, Business traveller
It was okay
Stayed 1 night in Oct 2025

6/10 Okay

BERENICE

Liked: Cleanliness, staff & service
Disliked: Room comfort
Well the king bed dipped in the middle a good six inches!! We literally rolled onto each other and had to climb out. We arrived late both nights and I did not complain the first night and was busy the next day and forgot to ask for a different room and was so tired I did not want to move. It seemed the bed was even worse the second night. Also the smallest bathroom I have ever seen
Stayed 2 nights in Oct 2025

6/10 Okay

William

Stayed 1 night in Oct 2025

8/10 Good

zin chit

Stayed 1 night in Oct 2025

6/10 Okay

Raj

Disliked: Staff & service, amenities
This is a very basic hotel regardless of the Wyndham name. 3-star is a stretch. It is in a very isolated area and I did not see much in terms of restaurant/shopping in the area. Breakfast was pretty lame with inadequate staff and onle one poor staffer trying to meet everyone's needs. CHeck in staff was very indifferent and first time in my life (after thousands of nights of hotel stays) saw the front desk staff keeping a dog who was a bit jumpy. So all in all, I would avoid this hotel next time. It is fine for a low cost overnight stay as the room and hotel is clean. Bathroom and shower were clean and functional, not much to look at.
Stayed 1 night in Oct 2025

2/10 Terrible

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the shower drain was clogged and took forever for the water to go down, the tv is so old and needs to be updated. There was over 10 horse flies in my room. No a/c only had fan to 65.it was hot and muggy. Definitely would not go back.
Stayed 1 night in Oct 2025

8/10 Good

Tyler

Stayed 1 night in Oct 2025

4/10 Poor

Charita

Stayed 1 night in Oct 2025

2/10 Terrible

Nicole

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was put in room with someone else in it after checking in with two children under the age of five. After being transferred to another room after this mishap, that room's key card didn't work after getting to the fifth floor after shuffling back and forth twice now with toddlers. After getting to the room, surfaces were unreasonably sticky with a film, dead bugs on towels although I will say towels were clean and bathtub was considerably clean however did not drain at all and immediately had backup from the drain filling the tub when trying to run the shower. Lamp shades were cracked, lights blinking, overall just not clean or secure. Door did not latch to the room either without force. Thankfully our only purpose was sleep and we had bedding in the car...
Stayed 1 night in Oct 2025

10/10 Excellent

Liara

Stayed 1 night in Oct 2025

8/10 Good

Clarence

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The surfaces of both nightstands was sticky. The hallway reeked of marijuana
Stayed 1 night in Oct 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! Staff was friendly, very clean, very affordable, we recommend it! Over all 10!!!
Stayed 2 nights in Oct 2025

8/10 Good

Aaron

Stayed 1 night in Oct 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Syracuse for a day and went to the Destiny USA mall for shopping. The room was clean and comfortable. Breakfast was very good, however it could have been a bit hotter. Easy check in and out
Stayed 1 night in Oct 2025

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff disorganized when you check in, they were putting heater in room and had portable AC in rooms, very dark and old fashion room. Definitely not friendly
Stayed 3 nights in Oct 2025

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Room & bathroom was clean; Lots of parking: Quiet area; Breakfast did not have healthier options;
Stayed 1 night in Oct 2025

8/10 Good

Paula

Liked: Staff & service, room comfort
The hotel has a bad smell.
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the stay was okay. Front desk staff were friendly and polite. It’s undergoing renovations so some amenities were not available such as the pool and fitness area. This leads me to believe the hotel was recently taken over by a different owner. No coffee maker in the room and no usb charging available. The continental breakfast was okay. It could be much better with upgrades to food quality and variety. There were strong smells of pot in the elevator and on our floor there was a very strong perfume odour that seemed intentional to mask other odours.
Stayed 1 night in Oct 2025

6/10 Okay

David Ignacio

Stayed 2 nights in Oct 2025

4/10 Poor

Anabel

Travelled with group
Liked: Cleanliness, room comfort

Interesting stay… Will book elsewhere next time

The hotel and room itself was clean and was pet friendly. The staff was nice but got overwhelmed at 3 pm check in since there was a line out the door. There was 1 person behind the desk when everyone started to arrive. Housekeeping were still working on cleaning all of the rooms due to the influx of people staying that day. There was a game that day and everyone was there to attend it. Most of the rooms weren’t ready so we were given our key cards and were told to wait. We didn’t mind since we were going to do things around the city in the mean time. We arrived back at 8 pm, hoping the room would be ready by now, and went to the room assigned to the keycards we received earlier. I opened the door to find someone else’s belongings inside. We left immediately and went back downstairs and told them. They said they meant to tell us they had to move us to a new room but did not mention it when we came back at 8 pm. We were given a new room afterwards. The 2nd room door did not open with the key card. The door itself looked concerning with the peep hole being broken and the door plaque missing from the door but not the wall. The door also looked like it was left ajar and was only being kept shut with the inner latch on the inside. We went back and told the person at the desk that info and he said “that room is out of commission.” So the 3rd room we received was successful. The lamp next to the bed had a dead bulb so we switched the bulbs from a working lamp so we could see…
2nd room that was out of commission
Stayed 1 night in Oct 2025

8/10 Good

Annette

Stayed 1 night in Oct 2025

4/10 Poor

Sherry

Travelled with family
Disliked: Staff & service, room comfort
The hotel was clean. Beds were comfortable. Ok for a quick stay. However, the AC was not working. It was cooler in the hallway than in the room. The water pressure was terrible and the shower-head didn’t work well. I called to check the hours on the continental breakfast and was told 10:30. We arrived at 9:50 they were out of everything.
Stayed 1 night in Oct 2025