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Lion Quays Hotel & Spa

4.0 star property

Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Exterior
Garden
Business centre
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa

Explore the area

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Lake Vyrnwy
    ‪45 min drive‬
  • Airport, Liverpool (LPL-John Lennon)

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(25 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View

Executive Double Room, Canal View

7.8 out of 10
Good
(10 reviews)
  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

  • Sleeps 2
  • 1 Twin Bed

Executive Double Room

  • Water view
  • Sleeps 1
  • 1 Twin Bed

Suite

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, individually decorated, desk, iron/ironing board

Superior Double Room

  • Sleeps 2

Double Room With Canal View

  • Sleeps 2

Suite

  • Sleeps 2

Executive Double Room With Canal View

  • Sleeps 2

Large Double Room

  • Sleeps 2

Twin Room With View

  • Sleeps 2

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The Wild Pheasant Hotel & Spa
  • Spa
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 697 reviews
The price is NZ$205
includes taxes & fees
10 Dec - 11 Dec
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About the area

Oswestry

With a stay at Lion Quays Hotel & Spa in Oswestry, you'll be on the waterfront, a 4-minute walk from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct. .This spa hotel is 3.3 mi (5.3 km) from Park Hall Stadium and 4.4 mi (7 km) from Gower Area of Outstanding Natural Beauty.

What's nearby

  • Lion Quays Spa - 3 min walk - 0.3 km
  • Pontcysyllte Aquaduct - 15 min walk - 1.3 km
  • Chester City Walls - 31 min drive - 42.6 km
  • Chester Zoo - 37 min drive - 52.6 km
  • Lake Vyrnwy - 45 min drive - 53.7 km

Getting around

  • Gobowen Station - 6 min drive
  • Manchester Airport (MAN) - 69 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Oswestry Truckstop - ‬15 min walk
  • ‪The Poachers - ‬2 min drive
  • ‪Denbighs Restaurant - ‬4 min drive
  • ‪The Keys - ‬4 min drive

About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and a full-service spa
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 82 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, a health club, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Modern European cuisine at The Waterside, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Reviews

Lion Quays Hotel & Spa Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 404 out of 971 reviews
Rating 8 - Good. 283 out of 971 reviews
Rating 6 - Okay. 145 out of 971 reviews
Rating 4 - Poor. 88 out of 971 reviews
Rating 2 - Terrible. 51 out of 971 reviews

Reviews

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, spa and food. Comfortable, clean and quiet room. Good location. Easy parking.
Stayed 1 night in Sep 2025

4/10 Poor

karsha

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My partner and i stayed here from august 22nd until the 25th. We expressed our concerns on the evening of our arrival, our room was grubby with worn and presented nothing like what was advertised, the roller blinds were broken and we were told they would be fixed, however they did not repair this throughout our stay. We asked to move rooms which they said they could not accommodate but it turns out that they would not. They put us on the top floor which smelled of fresh paint all weekend, myself currently on crutches due to recent injury found this difficult especially as considering every day our room key would deactivate.. if i was alone this would of been more difficult. After house keeping services long black strands of hair were left in the bedding and fell out of clean but stained towels.. I asked to speak to a manager upon leaving as if we could of left sooner we would have. The lady on the desk who usually works in the restaurant informed me that there was no manager present, took my complaint and told me i would be called the day after 26th. I have not yet received correspondence even though i have followed up with an email, again to which I'vereceivedno reply.. upon leaving i requested a refund as the only thing we received to the standard that was advertised was the spa which is in an entirely different building through the car park. The spa facilities were lovely, clean and the staff were without fault.
Stayed 3 nights in Aug 2025

6/10 Okay

Jim

Travelled with partner
Liked: Staff & service
We stayed for two nights at Lion Quays. Breakfast was good although the dining room was unsatisfactory. The carpets were dirty and surrounding decor required dusting and washing, the stained chairs require replacing,the second day i opted for a wooden chair these seemed a little more hygenic for this reason we did not dine in the restaurant but ate out. We had an executive room, the bed was comfortable and the room was clean but would benefit from a fresh coat of paint due to marked walls and stained tables. The extra bed cover had what looked like cigarette burns on the underside, we dont use these anyway but that is not the point. Our room had a view of the canal which was nice but it would have been more enjoyable if the windows had been clean.The bathroom also required an update due to the bath/shower water stained areas, rusty door-stop along with a soap dispenser that was not fit for purpose, I did not use the iron supplied as the stand was rusty. Not what I would expect from a superior room. What a shame as this has the potential to be a beautiful hotel. Will return if standards are improved.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew, Bury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property a little dated, but a pleasant stay
Stayed 2 nights in Aug 2025

6/10 Okay

Claire

Liked: Staff & service, room comfort

Midrange

Room was not cleanest when we checked in with stains on the bedding. Had to wait a long time at reception to speak to someone about it. The lady seemed very over worked but was great and changed our room right away so cannot fault her. Overall I would say the hotel rooms look tired and in need of freshen up and deep clean. Spa and breakfast were very good on a positive note
Stayed 1 night in Aug 2025

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Helene

Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean room, spa was great
Stayed 3 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful setting and a amazing meal
Stayed 1 night in Aug 2025

6/10 Okay

Lee

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Disappointing stay, expected better standards

Restaurant was lovely, food at our evening meal was superb, breakfast again, top notch, staff in the restaurant and bar so helpful and friendly, cocktails brilliant, Henry makes an amazing “old fashioned”. Room was disappointing, plug in shower damaged, black mould patches in shower, bottom of bathroom door rotten, doors need a good paint, very dirty and worn, heater in room so dirty, I mean disgusting! For a 4 star hotel at this price I expect A LOT better standard. No usb’s to charge devices, strange in this day and age, wouldn’t go back.
Shower plug hole damaged and mouldy
Bottom of bathroom door
Wardrobe door
Bedroom heater dirty
Stayed 1 night in Aug 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lions Quays Oswestry

Prior to arriving I asked if I was able to add my wife & 3 year old child onto the booking I was told there would be a charge of £35 to do this which was fine. Upon checking out and seeing my invoice I was charged £50 & £15 for a breakfast I didn’t have. Spa facilities were very good. Went for dinner with my partner and child waited around 40 minutes for starters. Found a plastic circular object in the coleslaw when reported to staff was told “oh sorry about that”. There was only sparkling water in the room so asked reception for still water was then told they’d get some sent to the room this didn’t arrive.
Stayed 1 night in Aug 2025

10/10 Excellent

Dave

Stayed 1 night in Aug 2025

8/10 Good

Robert

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Looking tired in all areas
Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Stayed 1 night in Aug 2025

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great and secure parking
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent facilities and aoa
Stayed 1 night in Aug 2025

6/10 Okay

Lorraine

For an executive room it was very tired. The bed definately needed a new mattress it was very soft. The bar area was pleasant but again looked very tired. Dirty stained chairs and marks on wall. Our evening meal was lovely and so was breakfast although one 4 slice toaster didn’t appear to be enough causing cues
Stayed 1 night in Aug 2025

8/10 Good

Graham

Travelled with partner
The Lion Quays is a great break for peace and quiet. Could do with a few more choices on the evening menu. They do have a problem with beer flies in the bar area, which can be annoying.
Stayed 3 nights in Aug 2025

8/10 Good

Chris

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Disliked: Room comfort
Amazing SPA
Stayed 2 nights in Jul 2025

8/10 Good

Kevin

Stayed 1 night in Aug 2025

6/10 Okay

Tina

Liked: Room comfort
Disliked: Property conditions & facilities

Disappointed

When we told people we were staying at Lion Quays, the response was oh posh. But unfortunately it wasnt, our room was small and very worn out. Paint missing from doors and cupboards, the headboard looked like someone was trying to escape with material on it scratched away. Stains on fixtures and pillows. The shower gel/shampoo practically empty. The view from the room was an overgrown area, next to an aircon unit and bins. Although im not sure where the aircon was for the rooms, as it was so hot, athough we were provided with a very small fan which was also tired and provided no relief at all. At breakfast alot of the chairs were stained, our table was sticky and had some sort of film covering it. Was generally disappointed at the price we paid, for a room that was so tired.
Stayed 1 night in Aug 2025