This was terrible, we came by 1pm, to wonder ifwe could do early checking, whichthey said, in a very rude manner, no.
It was ok, i know it eas a big shot, but i tried....
Theb at night, when we were actually doing the checking, turn out they sent me to another hotel near by, they did not offer transportation or apologize. Then, even though the other hitel customer service was way better, in the morning, we did not get the breakfast that was included on my reservation.
The whole situation of changing the hotel and the uncertainty was very stressful.