2/10 Terrible
Irina
8 Jun 2025
Disliked: Cleanliness
Disappointing experience at a so-called 5-star hotel
While the hotel may look the part of a luxury establishment, my experience was far from five-star.
I accidentally left my cardigan in the room after check-out and contacted the hotel multiple times. Eventually, they said they had found it and asked me to pay 20 euros to send it to my next hotel in Cannes. What I received instead was a male hoodie and a badge belonging to another guest. My cardigan was never found or returned — so be careful with your belongings.
There were also several small but frustrating issues that should never happen in a 5-star hotel:
• When refilling the in-room coffee pods, instead of replacing the used regular ones, they just added extra decaf — ignoring what was actually used.
• Towel hangers were located outside the shower, forcing you to walk across the bathroom soaking wet to grab a towel.
• Staff were unresponsive, poorly coordinated, and showed little accountability — especially after their own mistakes.
These may seem like small details, but they reflect a larger problem: a lack of professionalism, attention to detail, and true hospitality. I’m giving this hotel 3 stars at best. It simply doesn’t meet the standards it claims to uphold
Irina
Stayed 2 nights in Jun 2025
