Book Macatawa hotels

My wife and I enjoyed our stay as the staff was friendly and helpful. The only issue we had was getting our room cleaned. The hotel cleans rooms every other day. Since we didn't need any cleaning service for a few days, we had the do not disturb tag on our door. We then took the tag off the door and even after a couple of days the cleaning staff never came to our room. I notified the hotel desk about it and they had a member of the cleaning team come to our room to clean it. Issue solved!

Worst hotel i have ever stayed in. I stay in hotels 10 months a year. The TV was broke. The sheets and beds were dirty. Breakfast was gross looking. I will never stay at this brand

fine

Things they cannot help: it's an old building, with VERY thin walls. We were privy to our neighbors conversations, whether we wanted to be or not. Things they CAN help: Filth and misleading advertising. First our room was filthy. The baseboard was peeling away from the wall, with nails exposed, it had clearly not been even vacuumed (as evidenced by debris and prior customers key card on the floor), the bathtub/shower was moldy and filthy, the door of the fridge was sticky. We ended up wiping down every surface with lysol wipes - but the tub was too much for those to handle. Next - they only provided 1 partial toilet roll. (Really). I didn't think much of it until we discovered (at 3am) that there was not a "next roll", and then we ran out of tissues. In the hallway leading to our room, there's a door, off the hinges. Just leaning into a room of some sort. What's up with that? "Oh yeah, it does that." Also, the outside door near our room stopped working. When I notified the front desk the response was "oh yeah, that happens". Excuse me? That is an unacceptable response, and if you know it's an issue and are awaiting repair, put a note! If you're such a crappy hotel you're not bothering to repair it, still, leave a note! So inconsiderate. Luckily we're not handicapped, but there are handicap parking spots, so those people are unlikely to be able to walk all the way around to the front when the door doesn't work. Second, the advertising makes it sound like it's walking distance

Poor maintenance of rooms, minimal amenities available and very minimal offering of coffee, breakfast

Clean rooms. Liked all the hooks to hang things on