After we booked, the hotel contacted us & said they would meet us at the train station to escort us over to the property, which I thought was very thoughtful & such a great service to provide to arriving guests. We arrived & a person from the hotel had a sign with our names, & offered to carry our luggage on a cart over to the hotel, which again, such a nice & thoughtful service to provide. We arrived & were given welcome drinks. The general manager greeted us, & was nice enough to upgrade our room to a beautiful suite overlooking the river, because it was our wedding anniversary. The room was beautiful, cozy, and had gorgeous views of the river. Everything was perfect and the staff, especially Maylin & Alcides, were so nice and accommodating. We would definitely come back.