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Melia Madrid Serrano

4.0 star property

Photo gallery for Melia Madrid Serrano

Restaurant
Creator video - submitted by Kirill Karkhalev
Porch
Seasonal outdoor pool, open noon to 7:00 PM, pool umbrellas
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

View map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Gran Via
    ‪3 min drive‬
  • Bernabéu Stadium
    ‪3 min drive‬
  • Puerta del Sol
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(12 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (3+1)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room, Patio Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Patio Garden View

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Communicated Room (Premium)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Communicated Room (Melia, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Melia, The Level)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level, (2+2))

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Room

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level, (2+1))

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room

9.0 out of 10
Wonderful
(36 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.4 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level)

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Communicated Room (Supreme)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Supreme)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Supreme Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Supreme Room

8.8 out of 10
Excellent
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (3+1))

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level, (2+2))

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Communicated Room (Premium, (4+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Premium, (4+1))

  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Premium Room (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (2+1))

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room (The Level, (3 Ad))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (3 Ad))

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Melia Room, Exterior View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Exterior View

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

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Lobby

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, 1,003 reviews
The price is NZ$541
includes taxes & fees
28 Sept - 29 Sept
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About the area

Madrid

With a stay at Melia Madrid Serrano, you'll be centrally located in Madrid, a 3-minute walk from U.S. Embassy and a 3-minute drive from Movistar Arena. .This hotel is 1.6 mi (2.5 km) from Bernabéu Stadium and 1.7 mi (2.8 km) from Gran Via.

What's nearby

  • Movistar Arena - 3 min drive - 1.8 km
  • Gran Via - 3 min drive - 2.2 km
  • Bernabéu Stadium - 3 min drive - 2.5 km
  • Puerta del Sol - 4 min drive - 2.9 km
  • El Retiro Park - 6 min drive - 4.0 km

Getting around

  • Nunez de Balboa Station - 6 min walk
  • Madrid Recoletos Station - 20 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪Tambo Coffee - ‬2 min walk
  • ‪29 Fanegas - ‬2 min walk
  • ‪Makkila Serrano - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪Pancomido - ‬2 min walk

About this property

Melia Madrid Serrano

Hotel with a seasonal outdoor pool, steps from U.S. Embassy
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 340 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Madrid? This hotel has 5640 square feet (524 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Melia Madrid Serrano has a restaurant on site.
Arado - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 25 per day)
  • Parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Bicycle tours
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (160 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning and heating (availability based on the season).

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 25 to September 10
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Reviews

Melia Madrid Serrano Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 435 out of 654 reviews
Rating 8 - Good. 146 out of 654 reviews
Rating 6 - Okay. 48 out of 654 reviews
Rating 4 - Poor. 8 out of 654 reviews
Rating 2 - Terrible. 17 out of 654 reviews

Reviews

10/10 Excellent

mark

Stayed 2 nights in May 2025

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2025

6/10 Okay

Michel, Guatemala

Liked: Cleanliness
Disliked: Amenities
Nothing special
Stayed 1 night in Jun 2025

10/10 Excellent

LUIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. The Level rooms, have an aditional amenities, and express check in. The room is big, very nice bed.
Stayed 2 nights in Jun 2025

6/10 Okay

Esperanza

Travelled with family
Liked: Property conditions & facilities
Do not meet my expectations,
Stayed 4 nights in Jun 2025

10/10 Excellent

Francisco Ignacio

Stayed 2 nights in Jun 2025

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like is that I couldn’t store my luggage there.
Stayed 1 night in May 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025

10/10 Excellent

Jean-Sebastien, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
The property is clean. Room are clean staff are friendly. Bar staff friendly overall performance great solid 4 out of 5.
Stayed 5 nights in May 2025

10/10 Excellent

Chuxun

Liked: Cleanliness
Great location, perfect level bar
Stayed 2 nights in May 2025

10/10 Excellent

Daniela

Stayed 2 nights in May 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Excelten
Stayed 2 nights in Apr 2025

8/10 Good

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buenas instalaciones y hotel limpio y cómodo

Hotel limpio y cómodo. Me encanta la zona. Alguien que ayude en la entrada con las maletas hace falta. Ya que llegamos en coche y no había nadie que nos ayudara a bajar las maletas y tampoco lugar enfrente del hotel para pararse.
Stayed 1 night in Apr 2025

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Service, lo
Stayed 2 nights in May 2025

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

ursula, Pt St Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel
Stayed 4 nights in May 2025

8/10 Good

Alexander

Travelled with family
Disliked: Cleanliness
Bad smell in the room
Stayed 6 nights in Apr 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great located hotel, with magnificent breakfast. Rooms could be upgraded and bathrooms could be cleaned much better. Reserved a queen bed and received a 2 twin bedroom
Stayed 1 night in Apr 2025

10/10 Excellent

Allison

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, fabulous breakfast, great service from check in to check out
Stayed 3 nights in Apr 2025

10/10 Excellent

LIMOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Melia Serrano!
Stayed 4 nights in Apr 2025

8/10 Good

Ana

Stayed 2 nights in Apr 2025

10/10 Excellent

Jose C

Stayed 2 nights in Apr 2025