Book Mathern hotels

Breakfast was awful. Everything dried out and the beans and tomatoes were mush. Coffee lukewarm. Very disappointed. The bacon was so hard and dry,it was unbeatable. Location was very good. Staff not so. I dont think I'll return.

Request on Expedia form for early arrival was not communicated. Bathroom was not clean, loo unflushed. Wi fi was not given on arrival Phone contact to reception was not clear on the room phone When we dialled zero no one answered despite several attempts But A comfortable bed and sheets and handy phone charging Reception helpful

Room wasn’t up to standard would expect, on having a bath all of a sudden the water was brown and scummy and a floating brown piece of something turned out to be rust and dirt from the plug/drain reported to reception told Oo sorry , no offer to have it looked at or moved room

Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality.

The room was clean. Staff friendly enough breakfast was great as we were able to eat in the bar with our dog

Hotel isn't old but looks very tired - bathrooms are dark and dingy, furniture in the rooms looks tatty. It might be clean but doesn't look it. Breakfast is plentiful but poorly cooked - and this isn't just for this stay, but regularly eggs are undercooked, bacon and sausages are undercooked. It's all just a bit poor! Wen i started staying here - 10ish years ago it was excellent. Those standards have slipped.