Could be a lovely hotel, but our room had no working air con and as a result was difficult to sleep in. Reported issue but staff were not supportive and actually despite complaining several times, the member of staff we initially complained to denied later he knew of the issue.
All weekend lift had an error and said was in evac mode or maintenance mode and kept saying it was on floors that did not exist. I’m sure it was probably safe, but a note from management saying they were aware of the issue and were waiting for engineers to reset it wouldn’t have hurt and would have been re-assuring.
But, other than reception staff, the staff in the restaurant and bar were lovely.
As say could be/should be a lovely hotel, just needs better maintenance and both our original room, which did get changed for 2nd night, and first room were tired, and needed a bit of tlc.