6/10 Okay
Brittany
Travelled with partner
1 Aug 2025
Disliked: Cleanliness, amenities
Sadly to say my partner and I had to check out earlier than we expected this morning on 8/1/25 due to seeing a roach crawling near the refrigerator and coffee pot! As I was checking out I mentioned it to the front desk associate and she then called her manager after asking did I open the window? “I didn’t know the windows could open”, was my response! As I’m talking to the manager and giving her my complaint she proceeds to say roaches are hard to control when you have people bringing in outside food and even at her personal home it can be a problem. I don’t know when the last time I’ve experienced a roach in a hotel room, let alone a manager comparing her personal life to customer service when there is a professional business involved. There is no comparison to good customer service and personal home matters. It was very unprofessional and I demanded a FULL REFUND of $138.35. They didn’t even offer me a voucher for a free meal after all that! I was just saying before seeing the roach how I loved this hotel and we’ll be staying again, I DOUBT IT NOW!!

Brittany
Stayed 1 night in Jul 2025











































