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W South Beach

5.0 star property

Photo gallery for W South Beach

Relax by the central pool surrounded by palm trees, with sun loungers and umbrellas at your disposal.
1 bedroom, down duvets, minibar, in-room safe
1 bedroom, down duvets, minibar, in-room safe
Enjoy ocean views from the large window and sliding glass door in this stylish room, featuring a flat-screen TV and a comfortable bed.
Relax on the ocean-view terrace with comfortable lounge chairs and a coffee table, shaded by large umbrellas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
2201 Collins Avenue, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪2 min walk‬
  • Miami Beach Convention Center
    ‪7 min walk‬
  • Lincoln Road Mall
    ‪2 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪20 min drive‬

Room options

View all photos for Fabulous Suite, Premier Suite, 1 King Bed, Balcony, Oceanfront

Relax in this stylish living room with a large window offering a view of the outdoors, a comfortable sofa, and two armchairs.

Fabulous Suite, Premier Suite, 1 King Bed, Balcony, Oceanfront

9.4 out of 10
Exceptional
(6 reviews)
  • 69 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Relax in this serene retreat with a large bed, ocean views, and a spacious desk area.

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(16 reviews)
  • 51 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Relax in this serene living space with ocean views, featuring a large window, two sofas, and a coffee table.

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(66 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Relax in a spacious room with a large bed, seating area, and stunning views of palm trees and the sky.

Room, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(56 reviews)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

Relax on the balcony with a view of the ocean from the comfort of your spacious room, featuring a large bed and sliding glass door.

Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

Suite, 3 Bedrooms, Oceanfront

  • 274 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony, Ocean View

Relax in the spacious living room with a comfortable sofa set, dining area, and large windows offering a view of the city skyline.

Suite, 2 Bedrooms, Balcony, Ocean View

  • 191 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Oceanfront

Relax in a spacious living area with a sofa near ocean views, a coffee table, and comfortable seating.

Suite, 3 Bedrooms, Oceanfront

  • 274 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony, Ocean View

Enjoy breathtaking ocean views from this rooftop terrace featuring a deck, lounge chairs, and a pool.

Suite, 2 Bedrooms, Balcony, Ocean View

  • 191 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wow Suite, Suite, 2 Bedrooms, Oceanfront

Relax in comfort with a sofa near the ocean view, a dining area, and a cozy reading nook.

Wow Suite, Suite, 2 Bedrooms, Oceanfront

  • 185 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Ocean View (Balcony)

Relax in a spacious room with a large bed, desk, and flat-screen TV, offering a peaceful view of the outdoors.

Superior Room, 2 Queen Beds, Ocean View (Balcony)

10.0 out of 10
Exceptional
(11 reviews)
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed, Ground Floor

Relax in a serene space with a neutral-toned sofa, round coffee table, and framed seascape painting.

Suite, 1 Double Bed, Ground Floor

  • 124 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Fabulous Suite, Premier Studio, 2 Queen Beds, Balcony, Oceanfront

Relax in this stylish living room with a large window offering a view of the outdoors, a comfortable sofa, and two armchairs.

Fabulous Suite, Premier Studio, 2 Queen Beds, Balcony, Oceanfront

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Balcony)

Enjoy stunning ocean views from the large bed in this beachfront room, featuring a flat-screen TV and comfortable seating area.

Suite, 2 Bedrooms, Ocean View (Balcony)

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony, Oceanfront (Corner)

Enjoy expansive ocean views from the balcony and relax in the comfortable seating area.

Suite, 2 Bedrooms, Balcony, Oceanfront (Corner)

  • 125 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Relax in a stylish room with a large bed, flat-screen TV, and city views.

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

10.0 out of 10
Exceptional
(3 reviews)
  • 120 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront

Relax in this stylish living room with a panoramic ocean view, featuring a curved sofa, armchairs, and a flat-screen TV.

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 98 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Concierge Service)

Relax in this stylish living room with a large window offering a view of the outdoors, a comfortable sofa, and two armchairs.

Suite, 1 King Bed, Oceanfront (Concierge Service)

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Ocean View

Enjoy a spacious room with a large balcony offering a sea view, a seating area, and a dining table.

Studio Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fantastic Suite, Junior Suite, 1 King Bed, Balcony, Ocean View

Enjoy a serene sea view from the large window, with a flat-screen TV and comfortable seating area.

Fantastic Suite, Junior Suite, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 69 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

Relax in a spacious room with a large bed, flat-screen TV, and a desk for work or relaxation.

Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Ocean View (Mobility Accessible, Roll-In Shower)

Enjoy a serene beach view from the comfort of this stylish room, featuring two large beds and a spacious workspace.

Superior Room, 2 Queen Beds, Ocean View (Mobility Accessible, Roll-In Shower)

  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Relax in this serene retreat with a large bed, ocean views, and a spacious desk area.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

Enjoy a restful night's sleep in this spacious room with a large bed and stunning ocean views.

Junior Suite, 1 King Bed, Balcony, Ocean View (Mobility Accessible, Roll-in Shower)

  • 74 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Relax by the pool surrounded by palm trees and ocean views.

1 Hotel South Beach

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, (1250)
The price is NZ$1,082
for 1 room
includes taxes & fees
19 Aug - 20 Aug
1 Hotel South Beach

About the area

Miami Beach

Located in Miami Beach (South Beach), W South Beach is a 3-minute walk from Collins Avenue Shopping Area and 8 minutes by foot from Miami Beach Convention Center. .This beach hotel is 0.9 mi (1.4 km) from Ocean Drive and 1.3 mi (2 km) from Lincoln Road Mall.

What's nearby

  • Collins Avenue Shopping Area - 2 min walk - 0.2 km
  • Miami Beach Convention Center - 7 min walk - 0.7 km
  • Ocean Drive - 18 min walk - 1.6 km
  • Lincoln Road Mall - 2 min drive - 1.7 km
  • Port of Miami - 9 min drive - 8.3 km

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 15 min drive
  • Miami Intl. Airport (MIA) - 27 min drive

Restaurants

  • ‪W New York - ‬2 min walk
  • ‪Mr Chow - ‬3 min walk
  • ‪Joe & The Juice - ‬3 min walk
  • ‪Orange Blossom - ‬4 min walk
  • ‪Watr at the 1 Rooftop - ‬3 min walk

About this property

W South Beach

Luxury hotel on the beach, with 2 outdoor pools
W South Beach offers 350 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor tennis court and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWAY Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 350 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. 37-inch LCD televisions with cable programming provide entertainment, while wired internet access (surcharge) keeps you connected. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a steam room. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Enjoy American cuisine at RWSB, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Miami Beach? This hotel has 7987 square feet (742 square meters) of space consisting of conference space and 5 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
RWSB - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mr Chow - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
WET® Bar and Grille - This poolside tapas bar serves breakfast, lunch, dinner, and light fare. Open daily.
Living Room Bar - Overlooking the pool, this lobby lounge specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Irma's at the Grove - This bar specializes in American cuisine and overlooks the garden. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 14.95 per day)
  • Available in some public areas: High-speed internet

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 55 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 52.06 for adults and USD 30 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Irma's at the Grove
  • Living Room Bar
  • Mr Chow
  • RWSB
  • WET® Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 7,987 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • DVD player
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250.00 per accommodation, per stay, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Up to 20 lbs per pet
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 96.9 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 52.06 for adults and USD 30.00 for children
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 55 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

W South Beach Hotel Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach
w Hotel Miami Beach
w Hotels Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach Hotel Miami Beach

W South Beach Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 769 out of 1010 reviews
Rating 8 - Good. 125 out of 1010 reviews
Rating 6 - Okay. 45 out of 1010 reviews
Rating 4 - Poor. 27 out of 1010 reviews
Rating 2 - Terrible. 44 out of 1010 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alina

Stayed 2 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

David, Kigali

Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Stayed 2 nights in Apr 2025

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay! Our studio with ocean view & balcony was just perfect. The service was AMAZING, the location very convenient ( we’re very active & were able to walk or bike everywhere), close to fabulous dining options and also quiet (no construction noise which is quite rare right now in South Beach). We highly recommend this hotel! The only thing we didn’t love was the bar food around the pool. So no need to waste any money there! There are plenty of other wonderful lunch options in South Beach.
Stayed 4 nights in Apr 2025

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Amanda

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We had to switch rooms due to mold, which was handled fine by staff. However, after suffering a medical emergency, staff were unable to accommodate our request to extend our stay by a day, or even to extend our checkout time.
Stayed 4 nights in Apr 2025

6/10 Okay

Dr. Farah

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Mohammad Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 5 nights in Apr 2025

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Johnny, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So Good
Stayed 3 nights in Apr 2025

8/10 Good

Galina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff! Clean, relaxing, luxurious and beautiful. The only comment is that you can hear some of the noise from the street and the food at the beach can be better. But great experience overall. Will be back!
Stayed 2 nights in Apr 2025

2/10 Terrible

Judith

Travelled with family
Disliked: Staff & service
Pretty to look at, but hollow. Lines at check in and very poor customer service. I should not have had to ask five times to have alcohol and/or the mini-bar removed from my room. That’s serious. Follow-up after I checked out was ideal. Lovely lady called me to apologize and it helped. I was offered $300 off my stay. I paid about 16k in total for 3 rooms for a 3 day weekend. The alcohol was not removed until Sunday at 4pm….
Stayed 3 nights in Apr 2025

6/10 Okay

Lilas, Boston

Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Mia

Liked: Cleanliness
Disliked: Staff & service

Go to the One Hotel instead

Very disappointing stay. Check in was extremely slow and I had to return to the lobby as the key I was given didn’t work. I booked an ocean view room which was more of a view of the parking lot than the beach. The toilet in the bathroom is horrible and the shower leaks all over the bathroom. We had to cancel our room service order because it took way longer than advertised. There were also several closures for private events that made a lot of the hotel inaccessible. Definitely far from a 5 star experience. The 1 Hotel is next door, similarly priced and by far a superior experience.
Stayed 3 nights in Mar 2025

10/10 Excellent

uwen, Upper Marlboro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

2/10 Terrible

Zachary J, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was given the absolute worst room. Did not sleep for days. Room 338 despite having no cot status. Would never stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin Wynn

Liked: Cleanliness, staff & service
Stayed 11 nights in Mar 2025

6/10 Okay

Sheena, Atlanta

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I usually have an amazing and relaxing experience at the W. This time started the same way except, starting the morning after my first night, there was a very loud truck in front of the hotel. It was making a constant loud running noise that disturbed my rest significantly. In addition to this, one evening I returned to a fire truck/police scene outside the hotel because a room caught on fire. This left me unable to access the hotel just prior to dinner plans. The hotel manager acted like she didn’t know what noise I was talking about when you could clearly hear the humming sound from the truck. She offered to comp the $87/night resort fee despite this being a >$5k spend including my stay and spa treatments. I was grateful but underwhelmed. I would have hoped for better compensation given the circumstances.
Stayed 2 nights in Mar 2025

8/10 Good

Thomas

Stayed 6 nights in Mar 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Excellent stay. We were upgraded to a beautiful two BR suite on a high floor with ocean views. The service was impeccable throughout. Cleaning service was very thorough and would call to see when we wanted service. The resort location is the best - away from the hustle of South Beach but easy enough to walk to all the great restaurants. Only drawback is adult pool is small and shady - and one elevator of four was out of service during our week. But we had an excellent stay overall, and the beach and the boardwalk were wonderful and right next to hotel. Would definitely come back again and stay here.
Stayed 6 nights in Mar 2025