6/10 Okay
Gerald
Travelled with group
19 Jun 2025
Liked: Cleanliness
Rented two rooms for two days - one was perfect, the other - containing our friends - had an air conditioner problem apparently with the condensate pump that woke them at 11pm and kept cycling and screeching every 30 minutes or so for the rest of the night, Turning the unit off had no effect. Calling the front desk did no good - no one there after 8pm. Called the emergency number and apparently left a message with no response. Next morning, desk person (apparently doing his best under the circumstances and within his scope of action) moved friends to another room but would/could not refund the room. Eventually he agreed to a 20% discount for the room - which is clearly insufficient for the suffering caused. He indicated that it would be a waste of time to complain to the next level in management.
Gerald
Stayed 2 nights in Jun 2025