2/10 Terrible
Bruce
Travelled with family and small children
3 Aug 2025
Disliked: Staff & service
Reserved a room with balcony. Upon check in, was advised that the room was unavailable. Told me to check out the following day and check back in and I would have the room I initially booked. So, I spent one night on ground level and checked out the following day. We had to pack all of our stuff and load back to the car and take our suitcases to the aquarium. I have two kids. So after the aquarium, went back to check in and they had no record of my reservation. I advised the staff member of what had happened the previous night and she was still unable to help me. I finally got to speak to a supervisor. She apologized and told me that the balcony room was unavailable. I told her what happened the previous night and she apologized again and gave me $150 Hyatt credit. Our vacation sucked and that’ll be the last time I’ll book anything with Hyatt.
Bruce
Stayed 2 nights in Jul 2025





































