4/10 Poor
Isabelle
12 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked and paid for this hotel through Expedia, received a confirmation email, and arrived at 10 p.m. only to be told they were fully booked. Staff made no effort to help and told me to “talk to Expedia.” Eventually, the owner came out and said they had a room because someone hadn’t turned up, which felt like a favor rather than honoring my booking. The room was very basic, with no TV remote and no air-conditioning remote — I was told to climb on a chair to switch it on manually.
Later that night, staff knocked on my door again insisting there was no record of my booking or payment, forcing me to chat with Expedia well into the night. The next morning, when I returned my key (after paying a $20 deposit), reception again claimed no confirmation and tried to charge me a second time. Only after checking in the back did she say “it’s fine,” without apology.
The on-site restaurant was also disappointing: the pizza I ordered was honestly the most disgusting I’ve ever had. Breakfast wasn’t included, and the restaurant didn’t open until 8:30 a.m., far too late for travelers catching early ferries.
Overall, this was one of the worst accommodation experiences I’ve ever had. Whether the issue was Expedia, the hotel, or both, the lack of professionalism and basic hospitality was unacceptable. I won’t be using either again.
Isabelle
Stayed 1 night in Sep 2025