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Up Hotel

3.0 star property

Photo gallery for Up Hotel

Exterior
Point of interest
Exterior
Exterior
Property entrance

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

View map
Via Cesare Rosaroll, 4, Naples, NA, 80139
  • Place, Spaccanapoli
    ‪5 min walk‬
  • Place, Naples National Archaeological Museum
    ‪18 min walk‬
  • Place, Port of Naples
    ‪20 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪5 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | View from room

Deluxe Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Single Room

Deluxe Single Room | View from room

Deluxe Single Room

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • 22 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Lobby
Best Western Hotel dei Mille
  • Free WiFi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
3.8 out of 5, Good, 74 reviews
The price is NZ$179
includes taxes & fees
16 Nov - 17 Nov
Best Western Hotel dei Mille

About the area

Naples

With a stay at Up Hotel, you'll be centrally located in Naples, a 7-minute walk from Spaccanapoli and 15 minutes by foot from Naples Underground. .This hotel is 1 mi (1.6 km) from Naples National Archaeological Museum and 1.7 mi (2.7 km) from Castel Nuovo.

What's nearby

  • Spaccanapoli - 5 min walk - 0.5 km
  • Naples Underground - 13 min walk - 1.2 km
  • Naples National Archaeological Museum - 18 min walk - 1.6 km
  • Port of Naples - 20 min walk - 1.7 km
  • Piazza del Plebiscito - 4 min drive - 3.4 km

Getting around

  • Principe Umberto Tram Stop - 1 min walk
  • Naples (INP-Naples Central Rail Station) - 6 min walk
  • Naples Intl. Airport (NAP) - 58 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • Mimì alla Ferrovia
  • ‪Pasticceria Eredi Carraturo - ‬2 min walk
  • ‪Gran Caffè Imperius - ‬2 min walk
  • ‪I Sapori di Parthenope - ‬5 min walk

About this property

Up Hotel

Central Naples hotel connected to the convention center, 7-minute walk to Spaccanapoli
Up Hotel offers 10 air-conditioned accommodations with bathrobes and hair dryers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries. This Naples hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Make yourself at home in one of the 10 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include babysitting (surcharge), a banquet hall, and a vending machine.
Take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is available for a surcharge.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per day)
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Thursday (7:00 AM - 8:00 PM) and Friday - Sunday (7:00 AM - 11:00 PM)
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15.00 for adults and EUR 15.00 for children
  • Nearby parking fee: EUR 20.00 per day (262 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel NaplesItaly Hotel
Hotel NaplesItaly Naples
Hotel NaplesItaly Hotel Naples
Up Hotel Hotel
Up Hotel Naples
Hotel NaplesItaly
Up Hotel Hotel Naples

Reviews

Up Hotel Reviews

6.6

7.0/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 11 out of 68 reviews
Rating 8 - Good. 21 out of 68 reviews
Rating 6 - Okay. 18 out of 68 reviews
Rating 4 - Poor. 7 out of 68 reviews
Rating 2 - Terrible. 11 out of 68 reviews

Reviews

2/10 Terrible

Munise

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been solo travelling for 11 years, and I wish I could give this hotel 0 stars. Absolutely disgusting and one of the worst hotels I have ever been to, and not to mention the staff. Very disturbed by the way the situation was handled by the "manager." Unfortunately, I can't attach images; I have screenshots and evidence. I would say 100% avoid this place unless you want unwanted contact or fingers up in your private parts. You read that correctly: one of the male managers, I don't know his name, will insert his two fingers inside, and he also knows the code number to your room. You will be shocked and scared. The manager called Carly does not care, and she would not even make a phone call to prove that it was her over the phone and not the other guy when I was scared.
The chair would not reach the door handle underneath it was too short
Stayed 5 nights in Jul 2025

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Up hotel

It was ok. Ok location. Bathroom door need fixing and toilet seat was broken. Brought it to the attention to the staff on departure. The staff was great about letting us store our luggage while we went in a tour. Breakfast was a nice addition to our stay.
Stayed 1 night in Jul 2025

8/10 Good

Sharon

Stayed 2 nights in May 2025

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Hugues

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Ireneusz

Liked: Cleanliness, staff & service
Disliked: Amenities
City officials need to address safety, cleanliness around Napoli Centrale
Stayed 4 nights in Sep 2024

6/10 Okay

Enzo

Business traveller
Disliked: Room comfort
Stayed 1 night in May 2024

6/10 Okay

Esther

Stayed 1 night in Mar 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views of Naples from the 5th floor. Front desk staff very helpful. Easy short walk from train station.
Stayed 2 nights in Jan 2024

2/10 Terrible

WILLIAM

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Pedro, Riverview

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I have problem with the check in. The bathroom was not clean at all. The bed do not have conforter. After paying a night with breakfast included the enploy request more money. Absolutly I dont recomend this hotel. I have been used expedia for 10 years and this is the worst experience that I had.
Stayed 1 night in Aug 2023

8/10 Good

Birgitte

Stayed 1 night in Apr 2023

2/10 Terrible

Robin

Travelled with family
Disliked: Property conditions & facilities, room comfort

A bad hotel

Staff are friendly, but unfortunately the hotel is abysmal. The lift was something out of the fifties. The sink in the bathroom had an automatic plug which was always in down position so you could not have running water. Reception was only open from 12 o'clock +. So if you wanted anything, tough.
Stayed 4 nights in Sep 2022

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to trains. Area around hotel is very busy.
Stayed 1 night in Apr 2022

10/10 Excellent

maria rosaria

Stayed 3 nights in Jun 2021

4/10 Poor

Anthony, Puerto rico

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Im not very picky but the shower did not drain it was sheets where dirty
Stayed 1 night in Oct 2019

10/10 Excellent

Jarmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very scary but you will get used to it, lol. Local people are very helpful. I would recommend this hotel to everyone, staff was nice, breakfast buffet was good, just the location :(.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel reception closes at 8pm which is useless if you arrive after 9:30pm. Unpleasant staff and unapologetic. Would not recommend
Stayed 7 nights in Apr 2019

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

The hotel itself is good and is excellent value for money. The staff are friendly and helpful. Unfortunately, the area is only good due to location - short walk to Garibaldi train station, so convenient for onward journey or short stay.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Clean Hotel in a Dirty Part of Naples

The hotel was good with comfortable bed and was clean. Breakfast was okay. No one on the staff was particularly friendly. Internet did not work in the rooms (all rooms on the 5th Floor, BTW) -- when I told the desk, I got a "It isn't working. Well, it works down here in the lobby. Just use it here". Over the entire 4 day stay, they made no effort to fix the internet problem in the rooms. Also, this part of Naples is very dirty -- lots of garbage on the streets. Good for use as a base of operations to visit more pretty places like Sorrento, Amalfi Coast & Pompeii.
Stayed 4 nights in Oct 2018

8/10 Good

Tara-Jane

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel Prati on the signs!!!

The area is not great. The hotel name is actually Hotel Prati and was very confusing trying to find it.
Stayed 5 nights in Feb 2018

6/10 Okay

Fiona, Western Australia

Location of hotel in an undesirable area

The overall rating was okay, however, it should be noted that the location is not the safest area. Unfortunately, not far from the hotel (virtually across the road) we had two incidents. In the space of a minute two attempts where made to take our belongings. I was with my husband and before we knew it the second attempt resulted in myself being grabbed and pushed to the ground. I pulled the muscles in my neck and arms, as well as, bruising the bone on my elbow and as I knocked my head on the ground I ended up with a bump on the head. People did eventually come to see if we were okay and a lovely lady called the police off the side of the road. Dusk was coming so we had to stay the night. As we did not feel safe, we did not stay for the full duration of our visit and we were able to find alternative accommodation in Sorrento.
Stayed 4 nights in Jun 2017

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away!

This hotel is a DIVE! The photos on line are a joke compared to reality. The facility does not look like it has been updated since the 1950s. Missing electric covers, dirty walls, bed was two twins of different sizes shoved together. I would have walked as soon as I saw the room but it was late and everything was booked because of holiday. I slept on top of the sheets because I was worried about bed bugs. The TV was a 12" monitor. This place was worse than gross. I will be asking for my money back because the photos of the room was a deliberate attempt to deceive. The neighborhood around the hotel is way scary; we locked the door and stayed in Stay way from this place.

2/10 Terrible

Aylin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich würde dieses Hotel nicht weiterempfehlen und nie wieder buchen. Die Lage ist schrecklich, laut und unsicher. Zu jeder Uhrzeit was los. Das Frühstück lässt zu wünschen übrig wir waren dort einmal und nie wieder, essen bleibt dort mehrere Tage liegen, Wurst, Kuchen etc.. schon hart. Keine Auswahl zum Frühstücken. trotz das wir für bezahlt haben, nie wieder dort hingegangen. Sauberkeit gleich 0. 5 Stock sehr unpraktisch. Fahrstuhl fällt bald auseinander. Dusche läuft über, und man kann sich nicht drehen. Klobürste macht das Klo noch dreckiger. Fenster quietscht. Wasser im Seitenspender mit Wasser einfach aufgefüllt. Personal nie an der Rezeption. Obwohl dort eine Lounge zum sitzen ist, konnte man da nicht rein, mit Schlössern zu geriegelt. Keine Bettdecke oder Bettwäsche bekommen. Nur ein Laken mit denen wir eine Woche lang schlafen mussten. Matratze Flecken. Waschbecken komplett verrostet. Bett quetscht permanent selbst nur beim umdrehen. Ich rate SEHR von diesen Hotel AB.
Stayed 7 nights in Jul 2025

2/10 Terrible

Dicte

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was super shady and the staff stole from our room durung cleaning. DO NOT live in this area unless you want to experience the following: A group of guys threatened my boyfriend with a knife to make him withdraw money, somebody tried to rob my purse, and we got slapped in the face by some guys driving a scooter. We were only lucky that check in worked, as an employee arrived at the time we tried reaching the place as there were nobody to find…
Stayed 8 nights in Jul 2025