Hotel Riu Negril - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Negril - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Creator video
Fitness facility
6 restaurants, breakfast, dinner served; Italian cuisine
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • Spa

Explore the area

View map
Norman Manley Blvd, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪1 min walk‬
  • Place, Bloody Bay
    ‪15 min walk‬
  • Place, Seven Mile Beach
    ‪4 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪81 min drive‬

Room options

Standard Room (L)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Garden View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room (E)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (C)

9.6 out of 10
Exceptional
(7 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (C)

9.6 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Partial Sea View (L)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (E)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(3 reviews)
  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Garden View (U)

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (U)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 5
  • 2 Double Beds

Double Room, Oceanfront (Swim-Up | U | 18+)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms (L)

  • 29 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Garden View (L)

  • 29 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Partial Sea View (L)

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (L)

  • 28 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, Private Pool (Vista al Mar Frontal (L | 18+ ))

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (C)

  • 29 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Ocean View (C)

  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, 2 Bedrooms, Oceanfront (C)

  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (Swim-Up | 18+ | C)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Double Room, Oceanfront (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Double Room, Oceanfront (Swim-Up | B2C-US | 18+)

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Double Room, Sea View (E)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Family Room, 2 Bedrooms, Ocean View (L)

  • 57 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Double Room, Garden View (Kids Free | C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (Kids Free | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Garden View (E)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (E)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (E)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms, Ocean View (E)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (E)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Double Room (U)

8.4 out of 10
Very good
(113 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.0 out of 10
Very good
(25 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (U)

8.0 out of 10
Very good
(27 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 29 sq m
  • Sleeps 5

Double Room Standard with Garden View

  • 29 sq m
  • Sleeps 5

Double Room Standard with Partial Sea View

  • 29 sq m
  • Sleeps 5

Double Room Standard with Sea View

  • 29 sq m
  • Sleeps 5

Family Room -5 guests- Superior with Sea View

  • 57 sq m
  • Sleeps 5

Double Room Luxury with Sea View

  • 29 sq m
  • Sleeps 2

Double Room, Ocean View (U)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 29 sq m
  • Sleeps 4

Double Room Standard with Garden View

  • 29 sq m
  • Sleeps 4

Double Room Standard with Side Sea View

  • 29 sq m
  • Sleeps 4

Double Room Standard with Sea View

  • 29 sq m
  • Sleeps 4

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About the area

Negril

With a stay at Hotel Riu Negril - All Inclusive in Negril, you'll be on the beach, within a 5-minute drive of Seven Mile Beach and Bloody Bay. .This all-inclusive property is 7.6 mi (12.3 km) from Negril Cliffs and 0.3 mi (0.5 km) from Bloody Bay Beach.

What's nearby

  • Bloody Bay Beach - 1 min walk - 0.0 km
  • Bloody Bay - 15 min walk - 1.3 km
  • Seven Mile Beach - 4 min drive - 3.3 km
  • Kool Runnings Water Park - 6 min drive - 4.2 km
  • Negril Cliffs - 20 min drive - 15.4 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 96 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬2 min walk
  • ‪Royalton Lobby Bar - ‬4 min drive
  • ‪Hunter Steakhouse - ‬4 min drive
  • ‪Grazie - ‬4 min drive
  • ‪Ackee - ‬4 min drive

About this property

Hotel Riu Negril - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Hotel Riu Negril - All Inclusive offers 420 accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 420 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at Green Island, one of the property's 6 restaurants. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Green Island - This buffet restaurant serves breakfast and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Luigi - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Mandalay - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse is located by the pool. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 6 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Green Island
  • Kulinarium
  • Luigi
  • Mandalay
  • Steakhouse

Things to do

  • 3 indoor pickleball courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub

Property is also known as

Negril RIU
RIU All Inclusive Negril
RIU Negril
RIU Negril All Inclusive
Rio Negril
Riu Hotel Negril
Riu Negril Jamaica
Riu Resort All Inclusive Negril
Riu Tropical Bay Jamaica
Riu Tropical Bay Negril Jamaica
Riu Tropical Jamaica
Riu Palace Tropical Bay Negril
Riu Palace Tropical Bay Hotel Negril
Negril Riu Tropical Bay Hotel
RIU Negril All Inclusive All-inclusive property
RIU Negril Inclusive inclusiv
RIU Negril All Inclusive
Riu Negril Inclusive Inclusive
Hotel Riu Negril - All Inclusive Negril
Hotel Riu Negril - All Inclusive All-inclusive property
Hotel Riu Negril - All Inclusive All-inclusive property Negril

Hotel Riu Negril - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 419 out of 1004 reviews
Rating 8 - Good. 283 out of 1004 reviews
Rating 6 - Okay. 156 out of 1004 reviews
Rating 4 - Poor. 75 out of 1004 reviews
Rating 2 - Terrible. 71 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Latosha

Liked: Cleanliness, amenities, property conditions & facilities
Great beach amazing time
Stayed 4 nights in Oct 2025

10/10 Excellent

Asheika

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Love this place
Stayed 3 nights in Oct 2025

8/10 Good

Christopher

Stayed 3 nights in Sep 2025

4/10 Poor

carlisa G

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel however they lack empathy. They’re charging us to stay extra days after we’ve been sheltered in place because of the hurricane. I will not stay at RIU based off this alone
Stayed 4 nights in Oct 2025

10/10 Excellent

TYRONE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 8 nights in Jul 2025

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towel looked cheap and felt rough. I expected more from this resort.
Stayed 4 nights in Oct 2025

8/10 Good

sopheya m, Central Islip

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved coming to riu. Clean room. Ac wasnt cold enough, hotel accommodated us and switched our rooms. Entertainment was very good for all ages. Food options by the swim-up pool bar needs some diversity and flavors. They were serving the same foods for the 7 days we were there. I also recommend getting an atm machine. None is on the property. . Other wise l love riu negril it is usally my go to resort with my family
Stayed 8 nights in Oct 2025

10/10 Excellent

David louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean an updated. Staff were great friendly and very accomodating. Would stay again
Stayed 7 nights in Oct 2025

10/10 Excellent

Nicole

Stayed 4 nights in Aug 2025

10/10 Excellent

Denesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Good vacation choice
Stayed 3 nights in Oct 2025

8/10 Good

Chanel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious, they had a wide variety and options. The mixed and grilled vegetables and seafood were so fresh. The bananas had seeds yum! The hotels are always good nothing fancy but nice clean cold air hot water great mattress. The beach was just okay and I may not have enjoyed it because the men walking up trying to make us buy weed was very annoying . Riu get them off your property please.
Stayed 4 nights in Oct 2025

8/10 Good

Boris St mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything entertaining
Stayed 6 nights in Oct 2025

10/10 Excellent

Monasia

Stayed 4 nights in Oct 2025

10/10 Excellent

Kevaughn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Oct 2025

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very clean and prompt to accommodate everyone It was an amazing time
Fun at night
Day beach time
Fun day
First day
Stayed 4 nights in Oct 2025

2/10 Terrible

Timothy, Crystal Falls

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No, air conditioning.I had to check out.I'm still waiting to hear from you guys.I stayed one night.I need to talk to somebody over there
Stayed 5 nights in Sep 2025

10/10 Excellent

Shonique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice you will love it
Stayed 1 night in Oct 2025

10/10 Excellent

Tomika J

Stayed 4 nights in Oct 2025

2/10 Terrible

Andrea

Travelled with group
Disliked: Amenities, property conditions & facilities
DO NOT BOOK at RIU Negril, Jamaica – A Horrible Guest Experience I checked into RIU Negril on Monday, August 29. On the morning of October 2, I woke up covered in numerous bug bites, many in linear patterns, which is consistent with bed bugs. As the day progressed, the itching became unbearable and I counted over 25 bites on different parts of my body. I reported the issue to the front desk on Thursday evening, and after some back and forth, I was moved to a different room. I was told an inspection would happen Friday morning. It’s now Sunday, I left the establishment yesterday and still have not heard from RIU nor Expedia. There has been zero follow-up from hotel staff. When I voiced my concerns at the front desk again, I was told to send yet another email to RIU’s complaints department – the third one – and was informed that staff could no longer assist me. Despite clearly showing them the bites and asking for help, I was told nothing could be done until after the inspection, which still hasn’t happened. I even had to request bags to seal my belongings in hopes of preventing bringing the infestation home. I’m currently in severe discomfort, and the hotel has been completely unresponsive and dismissive. The customer service at RIU Negril is appalling, and I wouldn’t recommend this hotel to anyone. I stayed at Sandals in June, and the contrast in service and professionalism is night and day. At Sandals, I felt cared for. At RIU Negril, I feel ignored and disrespected
Stayed 5 nights in Sep 2025

4/10 Poor

Kimberly Marlene Caceres

Liked: Cleanliness, staff & service
Recentley stayed at Hotel Riu and I have to say, the resort itself was beautiful. The cleanliness was top-notch, the staff were friendly, and the amenities were truly wonderful. From the pools to the bar options, it had all the makings of a great vacation. However, I was really disappointed and frustrated with an issue that put a damper on my stay—especially since one of the affected days was my birthday. The air conditioning in my room broke down for two full days. After being out all day on excursions, I returned to find the floor of my room soaked with water due to the AC leaking. The water stretched from the entryway all the way under the bed, making it impossible to walk around and get ready comfortably.I called reception 2–3 times that evening, requesting someone to come clean up the water. We were told that staff were aware and that someone would be sent to take care of it. Unfortunately, no one ever came. We had to spend the entire night in a hot, wet room with no air conditioning and a puddle of water under the bed. The next morning, the AC was still broken, and the water was still there. It wasn’t until we called again—twice—that someone finally came to address the issue. I understand that we were told the AC problem was happening in “several rooms,” but even if the system couldn’t be fixed right away, the water should have at least been cleaned up in a timely manner. That lack of follow-through made the situation even more frustrating, especiall
Stayed 4 nights in Sep 2025

4/10 Poor

Tamara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Air condition was out and sheets were dirty. Cleaning people took forever to come and clean.
Stayed 7 nights in Sep 2025

8/10 Good

Cheresh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great except the constant fire alarm. It went off multiple times a day, all 6 days of the stay. Nothing was ever done Or said
Stayed 6 nights in Sep 2025

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Stayed 5 nights in Sep 2025

6/10 Okay

Krisantia

Stayed 2 nights in Sep 2025