2/10 Terrible
R Shane
Travelled with partner
16 Mar 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nothing overly unique about the property from a positive standpoint. I was very displease with several aspects of this visit. First, you need to be there an hour or two before the time you wanna check in, as the line for valet is long and slow
We called the hotel and asked about parking options. The response was that we had to valet park. After waiting in the valet line for over an hour, the valet cam and told us and everyone else in line that we have to go self park. You can only imagine how angry many guests became at this point. So, I dropped my wife off so she could check us in while I parked several blocks away.
The peep pls at the front desk were rude as could be, and because the reservation was in my name, they wouldn’t let her check in. They said I had to call them and add her to the reservation. Easy, except they refused to answer the phone. After several calls I gave up and was at the hotel so we could check in.
Then, we get to the room. I paid for a room with a view. Evidently the view, is the tops of other buildings next to us instead of the view of the French quarter we were expecting. Needless to say, we will not book them again. The lack of care from the staff throughout was ridiculous!
R Shane
Stayed 1 night in Mar 2025