I really like this hotel. However, the last two times we’ve booked here, we had problems. The most recent stay, the water was off the day of our arrival and the following day. The day of our arrival, we were told the water was off and our room wouldn’t be ready until after 7pm. It was 5 when we arrived. We were scheduled for Oogie Boogie Bash, so we were planning to check into our hotel and get ready to leave. The options we were given were to take an “upgraded” two queen room at the moment or to have our bags held until 7pm when our room would be ready (that meant we’d have to come back from our event to come check in). Obviously, checking in ASAP to an “upgraded” room sounded like the best choice. We get to our room, there’s nothing upgraded about it. It was an average room facing away from the park. I went back downstairs to tell them we just wanted our original room back because it was not what we were told we’d be getting and I was told they’re fully booked and can’t make any changes. It was super frustrating given the idea we were suppose to be given an upgraded room when there was nothing upgraded about it. I’m very disappointed about the experience we had.