At arrival, December 5, no one was in the office at 10:30pm. I called several times, but no one answered. The clerk was outside the building 10 flights down. Once checked in, the shower was clogged and the room was dark and depressing. We were transferred to 1204, on Saturday, December 6. The TV did not work, i notified the front at 2:07pm, before leaving the hotel to enjoy our mini vacation. We arrived back at 1030pm, still no TV. WE DID NOT HAVE TV SERVICE UNTIL Sunday, December 7, at approximately 4pm. This Hilton location is the absolute worse. It is filthy, outdated, the beds and carpeting needs replacing. My husband stayed out longer than we would have because we did not want to be there