2/10 Terrible
Nicole
Travelled with family
3 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at La Quintas before so I knew what expect. However this hotel is awful! My room has no phone, no toilet paper holder, no fridge, very outdated and over not in great condition. When asked about these things I was told that some rooms are “under renovation”. I asked for 2 extra pillows and 1 blanket and the lady at the front desk working the night shift was extremely rude and told me the hotel had no extras! When I called the front desk first thing in the morning (from my own phone) to ask to speak to a manager, the lady who answered was a manager. I figured I could just explain everything to her and she would be understanding instead of notifying corporate. Well that got me no where. She proceeded to tell me it was my fault because I never asked to switch rooms at 9 p.m with children and that this was my fault. When I asked how this is my fault I don’t work there she proceeded to yell at me and told me to stop cutting her off. I eventually said this conversation is getting no where she agreed and hung up the phone. With any luck this hotel records phone calls! I do not recommend to ever stay in this hotel even if your expectations are low!
Nicole
Stayed 1 night in Feb 2025
