2/10 Terrible
Leah
21 Dec 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is absolutely beautiful and breathtaking. Unfortunately that is the only good experience from my current stay. Upon checking in we were not given the room type that we booked and paid for. We booked a king size bed and we were given a room with two double beds. When we entered the room we noticed that the room was warm. The thermostat was reading 77 degrees. Immediately we called the front desk and they did send an "engineer " to look at the air conditioner. Within 20 minutes someone did arrive with a ladder and made some adjustments. We did leave for dinner and 3 hours later the temperature was reading 73 degrees. Once again at 8:22pm we called the front desk about the air conditioner. Another "engineer " and another ladder later and another adjustment...we had hopes it would be fixed. We left to attend a Christmas Party and at 12:47am (4 hours later) the temperature was reading 71 degrees. At this rate maybe by the time we check out the room will be comfortable enough to sleep in. I just wonder if we would have received the room we booked would we have a working air conditioner? I have been to this breathtaking hotel for events and lunches, and I have always wanted to be a guest. This unfortunately will be my last visit.
Trip typeCouple
Rooms1.0Service2.0Location5.0
RoomsThe room was plain. No chairs to sit in. The beds are extremely low to the floor and not comfortable. The bathroom was nice and the room had a huge closet.
WalkabilityWalked to Fulton Street to ha
Leah
Stayed 1 night in Dec 2025


























