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Sheraton New Orleans Hotel

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Dates

April 2026

May 2026

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Pet-friendly
Free Wi-Fi

Explore the area

500 Canal St, New Orleans, LA, 70130

Place, Canal Street
‪1 min walk‬
Place, Bourbon Street
‪3 min walk‬
Place, Caesars New Orleans Casino
‪7 min walk‬
Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
‪20 min drive‬

Room options

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

Wonderful

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Traditional Room, 2 Double Beds

Very good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View

Wonderful

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View

Wonderful

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 1 King Bed

Very good

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Room, 2 Double Beds

Very good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

Exceptional

City view
39 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed

City view
39 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom

City view
62 sq m
1 bedroom
Sleeps 3
1 Double Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 2 Double Beds (Hearing Accessible)

Good

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Wonderful

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Very good

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Exceptional

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Wonderful

City view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

City view
32 sq m
1 bedroom
Sleeps 3
1 King Bed

Similar properties

Pool
Free Wi-Fi
Restaurant
Air-conditioning

includes taxes & fees

31 Mar - 1 Apr

About the area

New Orleans

With a stay at Sheraton New Orleans Hotel, you'll be centrally located in New Orleans, steps from Canal Street and 4 minutes by foot from Bourbon Street. .This hotel is 0.3 mi (0.4 km) from Caesars New Orleans Casino and 0.7 mi (1.2 km) from Ernest N. Morial Convention Center.

What's nearby

Canal Street - 1 min walk - 0.0 km
Royal Street - 2 min walk - 0.2 km
Bourbon Street - 3 min walk - 0.3 km
Caesars New Orleans Casino - 7 min walk - 0.6 km
Caesars Superdome - 14 min walk - 1.2 km

Getting around

Canal at Camp Stop - 1 min walk
New Orleans Union Passenger Terminal - 10 min drive
Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

‪Willie's Chicken Shack - ‬2 min walk
‪Creole House Restaurant & Oyster Bar - ‬1 min walk
‪55 Fahrenheit - ‬1 min walk
‪Popeyes Louisiana Kitchen - ‬2 min walk
‪Cafe Beignet, Canal St - ‬1 min walk

About this property

Sheraton New Orleans Hotel

Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Stay in one of 1110 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have complimentary toiletries and hair dryers.

Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Stop by the hotel's restaurant, Roux Bistro, for lunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in New Orleans? This hotel has 105996 square feet (9847 square meters) of space consisting of conference space and 60 meeting rooms.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.

Roux Bistro - This bistro serves breakfast and lunch.

Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limo/town car service
Valet parking on site (USD 62.15 per night; includes in/out privileges)
Limited on-site valet parking
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Pelican Bar
Roux Bistro
Starbucks Coffee

Things to do

24-hour gym
Outdoor pool
Shopping
TV in common areas

Family friendly

In-room cot
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

105,996 square feet of conference space
60 meeting rooms
Business centre
Computer station

Outdoors

Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Height-adjustable showerhead
Lever door handles
Lift
Low-height door lock
Low-height view port in door
Transfer shower
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

1 building
100% renewable energy
49 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1982
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

32-inch LCD TV with premium cable channels
Pay films

Food and drink

Coffee/tea maker
Free bottled water
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 88 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Destination fee: USD 28.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for full breakfast: approximately USD 24 per person
Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
Fee for in-room wired internet: USD 16.95 per day (rates may vary)
Valet parking fee: USD 62.15 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Orleans Sheraton

Hotel Sheraton New Orleans

New Orleans Hotel Sheraton

New Orleans Sheraton

New Orleans Sheraton Hotel

Sheraton Hotel New Orleans

Sheraton New Orleans

Sheraton New Orleans Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton Orleans Hotel Orleans

Sheraton New Orleans Hotel Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8/10 Good

Mariann

Travelled with partner

20 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I don't even know where to start... Everything about this hotel - location, walkability, nearby transportation, amenities and staff was absolutely wonderful!

Stayed 1 night in Oct 2025

10/10 Excellent

Rochelle

Travelled with family and small children, Business traveller

20 Dec 2025

Liked: Amenities, property conditions & facilities

Close to shopping and food places.

Stayed 2 nights in Dec 2025

10/10 Excellent

Colleen

20 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Friendly staff. Responsive to request for help. Main floor bar/lounge area a tad too noisy, loud music, precluded talking ..but the food and service was excellent. Wish they still had doormen like in the old days ..the wind whipping up Canal Street made opening the doors very tricky

Stayed 3 nights in Dec 2025

8/10 Good

Xianmei

Business traveller

20 Dec 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Breakfast was good, but there was confusion with a “breakfast included” rate booked through Hotels.com. The front desk initially did not see this in their system and asked me to contact the third-party platform. The issue was resolved later, but communication could have been better. Be sure to review your checkout receipt carefully if you book an included-amenity rate.

Stayed 5 nights in Dec 2025

10/10 Excellent

Britney

Travelled with family

20 Dec 2025

Liked: Cleanliness, amenities

Nice location and great stay

Stayed 1 night in Nov 2025

10/10 Excellent

Judith

Travelled with family

20 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall, everything was wonderful. We loved the city and everything at the hotel was wonderful with the exception of an interaction with one of the concierges. We went to the concierge desk on Saturday morning to ask about the tour credit. We were basically told the we had to pay attention to what had been said to us at check in and that we did not listen to what was told to us. Now, I have worked a customer facing for 20 years, I know how to treat customers. There could have been a much better way to handle that situation. Customers need to be treated with respect and with dignity, especially if you are a gatekeeper of tourism in the city. The rest of the staff was very friendly and helpful.

Stayed 4 nights in Dec 2025

10/10 Excellent

Shelby

Travelled with partner

19 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean room.

Stayed 1 night in Dec 2025

6/10 Okay

Keisha

17 Dec 2025

Stayed 4 nights in Dec 2025

8/10 Good

Mark, NEW BRIGHTON

Travelled with family

16 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was just fine

Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with family

15 Dec 2025

Liked: Cleanliness, property conditions & facilities

Everything was great

Stayed 3 nights in Dec 2025

10/10 Excellent

antonio

15 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff are very profesional, everyone that you asked for any help or accommodation tried to please you. The rooms are clean.

Stayed 2 nights in Dec 2025

10/10 Excellent

Natasha

15 Dec 2025

Liked: Staff & service

The room was nice and clean and the staff was friendly. It is very close to everything and walking distance to bourbon. I would stay here again

Stayed 2 nights in Dec 2025

10/10 Excellent

JoAnna

Travelled with group

14 Dec 2025

Liked: Cleanliness, property conditions & facilities

Yes

Stayed 2 nights in Aug 2025

10/10 Excellent

Jolyon Timothy

14 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2025

10/10 Excellent

Jo

Travelled with partner

11 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was clean and staff were helpful. Location was ideal.

Stayed 3 nights in Nov 2025

4/10 Poor

Manuel

Travelled with partner

10 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Well the room rate was fine, they just charge you with so many fees and they say that the third party which is you guys should have explained it to me. It's like they con me out of 2 hundred bucks. Never again!!!

Stayed 2 nights in Nov 2025

6/10 Okay

Semaj

10 Dec 2025

Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

10 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

alex, san antonio

Travelled with group

10 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good location. Friendly staff. Clean room.

Stayed 3 nights in Dec 2025

10/10 Excellent

Kelly, Mobile

9 Dec 2025

Liked: Cleanliness

Stayed 1 night in Nov 2025

6/10 Okay

Josh

9 Dec 2025

Roach in the shower!

Stayed 6 nights in Dec 2025

10/10 Excellent

Latisha

Travelled with partner

9 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was great very helpful & friendly! The hotel was clean & very nice, food & drinks were excellent! Overall we enjoyed everything about the hotel location, update & very clean. One small complaint the shower water keep changing from hot to cold so we had to limit the time in the shower but it was out we didn’t report it until we checked. I was told we should’ve call bc maintenance is on site 24/7.

Stayed 3 nights in Dec 2025

10/10 Excellent

Anthony

8 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2025

10/10 Excellent

Antoinese

Travelled with family

8 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was very friendly and attentive! The hotel is in a great location -

Stayed 4 nights in Dec 2025

8/10 Good

Shannon

8 Dec 2025

Stayed 3 nights in Dec 2025

Sheraton New Orleans Hotel

Photo gallery for Sheraton New Orleans Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

View all photos for Deluxe Room, 2 Double Beds, City View

Deluxe Room, 2 Double Beds, City View

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Traditional Room, 2 Double Beds (Hearing Accessible)

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Traditional Room, 1 King Bed (Hearing Accessible)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Similar properties

DoubleTree by Hilton New Orleans

About the area

New Orleans

What's nearby

Getting around

Restaurants

About this property

Sheraton New Orleans Hotel

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types