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Citadines Connect Fifth Avenue New York

3.5 star property

Photo gallery for Citadines Connect Fifth Avenue New York

Welcome to Citadines CONNECT, featuring a modern entrance with a glass and wood design.
Relax in a spacious room with a large seating area, flat-screen TV, and comfortable sofa.
Relax in the comfortable seating area with a sofa and chairs, a flat-screen TV, and a fireplace.
Relax in a stylish room with a comfortable bed, desk, sofa, and city view.
Welcome to Citadines CONNECT, located on Fifth Avenue, New York, where guests can relax in a comfortable lobby with seating options.

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
15 West 45th Street, New York, NY, 10036
  • Rockefeller Center
    ‪5 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(119 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(118 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Citadines Connect Fifth Avenue New York is centrally located in New York, a 3-minute walk from 5th Avenue and 5 minutes by foot from Rockefeller Center. .This hotel is 0.3 mi (0.5 km) from Broadway and 0.3 mi (0.5 km) from Times Square.

What's nearby

  • Rockefeller Center - 5 min walk - 0.4 km
  • Bryant Park - 5 min walk - 0.4 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km

Getting around

  • Grand Central - 42 St. Station - 5 min walk
  • 5 Av Station (W. 42nd St.) - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 53 min drive

Restaurants

  • ‪Tommy Bahama Restaurant | Bar | Store New York - ‬1 min walk
  • ‪Wendy's - ‬2 min walk
  • ‪Mitr Thai - ‬3 min walk
  • ‪Valerie - ‬1 min walk
  • ‪Harvard Club of New York City - ‬4 min walk

About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business center, a quick walk to 5th Avenue
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 124 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features discounted use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 699 out of 1537 reviews
Rating 8 - Good. 404 out of 1537 reviews
Rating 6 - Okay. 227 out of 1537 reviews
Rating 4 - Poor. 93 out of 1537 reviews
Rating 2 - Terrible. 114 out of 1537 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the trash on the street
Stayed 1 night in May 2025

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Gabriele

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty room

Room was already dirty in with hair stick on barthroom wall when we came in. Towels are rough and I came back to my room on next day i wanted to shower but no towels because my room was not serviced. Called to ask why and they told me thry would come next day ( when i check out). I told the nanager Jessica about it and she told that it would send more towels and get the room cleaned, which honestly made no difference. Other manager then emails me to offer $50 resident fee waived. My stay for 2 nights was almost $900 abd thats all they could do. Just book somrwhere else in the area I saw many other options charging the same with better cleaning conditions. All you dont want is come back from a long day in the city to a dirty place to rest, for me its a no go.
Stayed 2 nights in May 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Our room felt like we were in a dungeon.
Stayed 3 nights in May 2025

6/10 Okay

Toni

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Small rooms, no closet, no fridge, tiny flies in the room, no service elevator,
Stayed 6 nights in Apr 2025

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, rooms are clean and services is also excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific hotel

Great little hotel and great location. Great staff and clean
Stayed 1 night in Apr 2025

6/10 Okay

Larry, Center Harbor

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Great Midtown location. Unfortunately, we had a ground floor room, so no view or light. Room was updated, very small. Clean, but saw a cockroach on the way to bathroom in middle of night. Locking safe did not work, probably battery. Price was high relative to level of luxury.
Stayed 1 night in Apr 2025

8/10 Good

Travis, San Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special, nothing bad. Just a small room hotel in NYC! For the price, I'd recommend this place.
Stayed 2 nights in Apr 2025

10/10 Excellent

Liz, Ponce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right by 5th Ave. but also close to Time Square and many sites of interest.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ricardo, Nogales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with the family. The atmosphere is very pleasant and peaceful. It's perfectly located for those who want to explore New York, just two blocks from Times Square and Grand Central.
Stayed 7 nights in Apr 2025

2/10 Terrible

Michael Moberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The booked me in the m floor which was where they ran all the trash all night. I had to buy earplugs. It was terrible
Stayed 2 nights in Apr 2025

10/10 Excellent

Diego

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 6 nights in Apr 2025

4/10 Poor

Vy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommended
Stayed 3 nights in Apr 2025

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This room was way to small for my liking
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie, Eliot

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in an excellent location. Can’t beat it. The rooms were clean but very minimal amenities in the rooms such as a refrigerator or anything extra but that’s fine. House keeping never came, also not a huge issue for me. The rooms are also small which I’m assuming is common in the city but if you have small children it might be an issue. I have no complaints. I appreciated the small complimentary breakfast by the door each morning and Starbucks directly across the street. Thank you for an easy visit
Stayed 2 nights in Apr 2025

8/10 Good

Barbara

Stayed 1 night in Apr 2025

2/10 Terrible

oguz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to check in at 3. Receptionists told me that all the rooms are sold out so I have to wait for 30-40mins for check in with an unprofessional attitude. Room was not like in the pictures. There was literally no insulations in the walls, I heard all the other rooms whole night. This was my first and last time using expedia.

2/10 Terrible

Crystal

Travelled with family

Not again

It was clean and convenient to theater and subway station, main issue was our room 102, ground floor next to front desk, main entrance and common area, very noisy at all hours, heard night desk employees conversations and radio at all hours of the night as well as prepping the breakfast bags, plus every time someone dragged a metal chair across the floor it was like fingers on a chalk board, can’t wait to get home for a good nights sleep. I would not recommend staying here unless you get floor 2 or above, we won’t be back, worst weekend getaway in decades not because of the room BUT where the room was located, 800 bucks wasted
Stayed 2 nights in Apr 2025

4/10 Poor

Yi Cheng

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed on the Mezzanine floor and it was awful. Staff were very loud every morning with their service doors open with no regards of the visitors
Stayed 3 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the complimentary breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Katina

Liked: Cleanliness, staff & service, property conditions & facilities

Nice

Space was very clean and the staff were very nice
Stayed 1 night in Apr 2025

10/10 Excellent

Steve

Stayed 1 night in Apr 2025