See all properties
Save

Citadines Connect Fifth Avenue New York

3.5 star property

Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Property entrance
Lobby sitting area
Property entrance
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪27 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(136 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(142 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Sheraton New York Times Square Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.7 out of 5, Good, 7,263 reviews
The price is NZ$379
includes taxes & fees
5 Apr - 6 Apr
Sheraton New York Times Square Hotel

About the area

New York

A stay at Citadines Connect Fifth Avenue New York places you in the heart of New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. .This hotel is 0.3 mi (0.5 km) from Times Square and 0.7 mi (1.1 km) from Bryant Park.

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Rockefeller Center - 3 min walk - 0.3 km
  • Bryant Park - 5 min walk - 0.4 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km

Getting around

  • Grand Central - 42 St. Station - 5 min walk
  • 5 Av Station (W. 42nd St.) - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 53 min drive

Restaurants

  • ‪Mitr Thai Restaurant - ‬3 min walk
  • ‪Tommy Bahama Restaurant - ‬1 min walk
  • ‪Málà Project - ‬4 min walk
  • ‪Megan’s Bar & Kitchen - ‬1 min walk
  • ‪Valerie - ‬1 min walk

About this property

Citadines Connect Fifth Avenue New York

Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 124 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features discounted use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 877 out of 1875 reviews
Rating 8 - Good. 464 out of 1875 reviews
Rating 6 - Okay. 279 out of 1875 reviews
Rating 4 - Poor. 110 out of 1875 reviews
Rating 2 - Terrible. 145 out of 1875 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Kerry

Liked: Cleanliness
Disliked: Staff & service
It was fine
Stayed 1 night in Dec 2025

6/10 Okay

Cecille

Stayed 3 nights in Dec 2025

10/10 Excellent

Tekara

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was actually cleaner than any hotel i’ve ever stayed at. I also liked the fact that although we were there early, we still were able to get into our room earlier than we thought. The rooms are tiny but honestly everything else makes up for that.
Stayed 2 nights in Dec 2025

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Bed comfortable. It’s very basic and for just sleeping it’s great. Windows could be better. Could hear the street like they were open when the were closed.
Stayed 4 nights in Dec 2025

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay! Clean room, nice staff, location was great! Everything we wanted to do in short period of time was close. Perfect weekend!
Stayed 2 nights in Dec 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location
Stayed 5 nights in Dec 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was small, but very clean. Plenty of hot water in the walk in shower. Sack breakfast was enough to start our day! Location can't be beat for sightseeing! Lots of restaurants within a short walk.
Stayed 2 nights in Dec 2025

2/10 Terrible

Jennifer

Stayed 2 nights in Dec 2025

6/10 Okay

Joshua

Travelled with family
Disliked: Amenities, property conditions & facilities
We arrived to the city early and were able to drop our bags off until later in the day when are room was ready. To start there was a 40-minute delay from the posted check in time for no seeming reason.Upon entering our room we discovered the room didn't have a TV remote. Then we tried calling the from desk from the phone that we would find out didn't work either. After having to go to the front desk and explain all this sometime later a maintenance man came to fix these issues. Then the next day we wanted to ice down some drinks we had and checked with the front desk where the ice machine was only for the to tell us it was out of service. I would say the positive of this property is location for the price its walkable to the popular site of NYC. They definitely have some things they can work on but if you a budget traveler it will get the job done.
Stayed 2 nights in Dec 2025

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel. Happy with the stay
Stayed 3 nights in Dec 2025

2/10 Terrible

Roland

Liked: Staff & service
Disliked: Property conditions & facilities
Complete mess going to room, building falling apart room was garbage, woke up with bit marks on my body, will sta away from this place
Stayed 1 night in Dec 2025

8/10 Good

Tiffany

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, Breakfast bag was great and convenient, Staff was nice and helpful, hotel was conveniently located in walking distance to Rockefeller Center, Times Square and Bryant Park areas!!
Stayed 3 nights in Dec 2025

2/10 Terrible

Ned

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Dina

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The service was lacking. Our room was not cleaned.
Stayed 3 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
Super clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the convenience of the location it’s close to everything and it was a smooth check in. We were able to do an early check in for a reasonable fee. We did have issues with our door and the key cards. It wasn’t until the third change of cards that we figured out it was the door handle that needed to be opened upwards vs downwards. The breakfast was interesting they said it would be continental, however we received 3 “snacks” and a juice or milk. I wish it would’ve been more specific because i did pick this hotel due to breakfast included option.
Stayed 3 nights in Dec 2025

4/10 Poor

Marcela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive and very tight bathroom
Stayed 3 nights in Dec 2025

10/10 Excellent

James, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fresh . Love the shower
Stayed 3 nights in Dec 2025

6/10 Okay

Cecile

Disliked: Cleanliness, amenities, property conditions & facilities
It's close to everything, great location. That's about it. I would not stay there again. Staff was nice and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Oct 2025

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Shigemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2025

8/10 Good

Oran

Stayed 3 nights in Nov 2025