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Citadines Connect Fifth Avenue New York

3.5 star property

Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Reception
Lobby sitting area
Property entrance
Property entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪51 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(133 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(140 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom

Accessible Premier King Room

  • Sleeps 2

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About the area

New York

Citadines Connect Fifth Avenue New York is centrally located in New York, a 3-minute walk from 5th Avenue and 5 minutes by foot from Rockefeller Center. .This hotel is 0.3 mi (0.5 km) from Times Square and 0.6 mi (1 km) from Bryant Park.

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Rockefeller Center - 5 min walk - 0.4 km
  • Bryant Park - 5 min walk - 0.4 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km

Getting around

  • Grand Central - 42 St. Station - 5 min walk
  • 5 Av Station (W. 42nd St.) - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 53 min drive

Restaurants

  • ‪Mitr Thai Restaurant - ‬3 min walk
  • ‪Tommy Bahama Restaurant - ‬1 min walk
  • ‪Málà Project - ‬4 min walk
  • ‪Matto Espresso - ‬2 min walk
  • ‪Megan’s Bar & Kitchen - ‬1 min walk

About this property

Citadines Connect Fifth Avenue New York

Hotel in New York, 3-minute walk to 5th Avenue
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 124 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features discounted use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 846 out of 1829 reviews
Rating 8 - Good. 462 out of 1829 reviews
Rating 6 - Okay. 272 out of 1829 reviews
Rating 4 - Poor. 107 out of 1829 reviews
Rating 2 - Terrible. 142 out of 1829 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2025

4/10 Poor

gustavo

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible room, no room service, ice machine broken… very poor experience
Stayed 4 nights in Oct 2025

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room smelt bad, the elevators took so long, the works are very condescending and don’t help with anything. The air conditioning smelt like fire, the bathroom was covered in hair when we arrived and it felt like there wasn’t good air circulation the rooms got stuffy quick even with the window cracked.
Stayed 3 nights in Oct 2025

8/10 Good

Rich

Liked: Staff & service, property conditions & facilities
It was a nice hotel. Staff was nice. The only problem I had with the hotel is the room that I purchased. They ran out of and they gave me a room that just looked into a alleyway after I paid for a view on the side of that everything else was good
Stayed 2 nights in Sep 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Xuewen

Stayed 2 nights in Oct 2025

4/10 Poor

Jiyeong

Business traveller
Disliked: Cleanliness
Smell bad
Stayed 1 night in Oct 2025

8/10 Good

Roi

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice. The rooms were a bit dirty and out dated but location was 10/10.
Stayed 3 nights in Oct 2025

4/10 Poor

Sara

Business traveller
Disliked: Amenities
The electronic lock to the door was broken and they didn’t have an engineer to fix it. There was an unpleasant chemical smell in the hallways and the room. Workers were fully renovating two other rooms on our floor and it was very loud with drilling and hammering. Overall not a pleasant experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, convenient
Stayed 3 nights in Oct 2025

6/10 Okay

Guillermo

Liked: Staff & service
Disliked: Amenities
Elevator was not working the first day
Stayed 2 nights in Oct 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Small room, untidy , good location Average customer service
Stayed 5 nights in Sep 2025

10/10 Excellent

George

Stayed 2 nights in Oct 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very convenient location for our visit
Stayed 1 night in Oct 2025

10/10 Excellent

PANDORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything-accomodating with any request
Stayed 2 nights in Oct 2025

10/10 Excellent

Salissa

Stayed 1 night in Oct 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given the last room they had. No TV, no locks on the door, no a.c., Rummig toilet. And all they wanted to doscpunt was $29.00. A joke. No one should stay here.
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really great experience the staff was very helpful and kind. the elevator does take a while but thats not anything they can fix, my suggestion take the stairs lol. Room was clean and bigger than i expected. I really enjoyed the time that i spent there
Stayed 2 nights in Oct 2025

2/10 Terrible

Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Had a terrible experience. Broken down elevator
Stayed 4 nights in Oct 2025

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, friendly staff.
Stayed 2 nights in Oct 2025

2/10 Terrible

Gurgen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took forever. First no one was even present at the counter and lined built up. Finally someone showed up and while checking someone he was texting. Next the room the paper cups had stains in it. All the ice machines are broken and elevators were occupied by staff. So people had to use the stairs. Definitely not worth the money.
Stayed 1 night in Oct 2025

10/10 Excellent

JADE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Audomero

Stayed 1 night in Aug 2025