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Citadines Connect Fifth Avenue New York

3.5 star property

Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Property entrance
Property entrance
Reception
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(146 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(146 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

7.8 out of 10
Good
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom

Accessible Premier King Room

  • Sleeps 2

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Exterior
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About the area

New York

A stay at Citadines Connect Fifth Avenue New York places you in the heart of New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. .This hotel is 0.3 mi (0.5 km) from Times Square and 0.7 mi (1.1 km) from Bryant Park.

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Rockefeller Center - 3 min walk - 0.3 km
  • Bryant Park - 5 min walk - 0.4 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km

Getting around

  • Grand Central - 42 St. Station - 5 min walk
  • 5 Av Station (W. 42nd St.) - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 53 min drive

Restaurants

  • ‪Mitr Thai Restaurant - ‬3 min walk
  • ‪Valerie - ‬1 min walk
  • ‪Tommy Bahama Restaurant - ‬1 min walk
  • ‪Málà Project - ‬4 min walk
  • ‪Megan’s Bar & Kitchen - ‬1 min walk

About this property

Citadines Connect Fifth Avenue New York

Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 124 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features discounted use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 34.43 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 906 out of 1925 reviews
Rating 8 - Good. 467 out of 1925 reviews
Rating 6 - Okay. 287 out of 1925 reviews
Rating 4 - Poor. 117 out of 1925 reviews
Rating 2 - Terrible. 148 out of 1925 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Valentin

Stayed 6 nights in Jan 2026

8/10 Good

Jane

Stayed 3 nights in Jan 2026

10/10 Excellent

Cora

Liked: Cleanliness, amenities, property conditions & facilities
Everything stood out ! Staff was exceptionally helpful, on the mark when it came to delivering requested items - even a small frig for the room! Thank You so Much for such a surprisingly high levels of customer service. :) ideal location for all public transportation and a safe location. Many Mahalo’s and Thanx - will return again in the future.
Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2026

10/10 Excellent

laili

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was a pleasant surprise. I was on the fence after reading some bad reviews but I can safely say this hotel was great. Rooms might be tight for some people’s likings but it had all the amenities I needed. The bathroom had a nice clean shower, a sink with bottom storage, there was a body length mirror , a hanger for coats or dresses, a desk, a tv, and good ac/heater. The continental breakfast was decent. They have you fill out a form at the beginning of your stay asking if you would like a breakfast bag dropped off. The items change throughout the week. One day we got granola bars, a fruit cup, juice , and a croissant. Another day we got cereal, milk, juice, and a banana. Another day we got apples, muffins, string cheese, and juice. And if we had stayed longer we would’ve had the options for yogurt, and other pastries. They also give complementary coffee and hot tea every day in the lobby. This hotel is close to so much ! On our first day alone we got to see Rockefeller, radio city music hall, Times Square, and more without taking a single subway! I will be staying here on my next trip to New York !
Stayed 4 nights in Jan 2026

4/10 Poor

Jon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I tried to change dates to two weeks later due to the uncommon weather which cancelled my business meeting. They wouldn't change dates ..so they just kept my money and offered nothing. Not staying here ever.
Stayed 2 nights in Jan 2026

6/10 Okay

Shelene

Liked: Cleanliness, property conditions & facilities
Customer service was great but the room, was small I felt like I was cluster phobic and the bathroom I can hardly move around, I was very disappointed the size of the room, i felt as if I was in a closet
Stayed 1 night in Jan 2026

10/10 Excellent

Alejandrina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!!
Stayed 3 nights in Jan 2026

6/10 Okay

Margrit

Business traveller
Disliked: Cleanliness, amenities
Pros The room was quiet and clean. The shower had pressure and was really hot. Cons I was given the wrong room at check in and had to switch rooms later. The provided “breakfast” is essentially a croissant, cheese string and a banana. No thanks. The AC didn’t work properly - leaving the room hot even though the heater was turned off. The staff “cleaned” my room but they didn’t make my bed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Emerich

Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Room clean, staff professional, complimentary coffee is a nice touch
Stayed 1 night in Jan 2026

10/10 Excellent

Valentin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very clean. Staff are very friendly. Heaters are working fine in winter. Thank you very much!
Stayed 2 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Quaint. Clean
Stayed 1 night in Jan 2026

10/10 Excellent

Darin

Stayed 2 nights in Jan 2026

8/10 Good

Benjamin

Stayed 1 night in Jan 2026

10/10 Excellent

Timothy

Stayed 1 night in Jan 2026

10/10 Excellent

Jade

Stayed 3 nights in Jan 2026

10/10 Excellent

Alexandria

Liked: Property conditions & facilities
We had booked two rooms. Stay was good for a quick trip, but did have to wait an hour for clean towels to be delivered as well as one of the keys not working upon first arrival (and it took about an hour to get assistance). One of the rooms was not fully ready - no towels/toiletries, but staff was super friendly!
Stayed 2 nights in Jan 2026

10/10 Excellent

Paola

Stayed 6 nights in Jan 2026

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so amazing and very accommodating and the room was exceptionally clean and the location is close to everything the you need.
Stayed 1 night in Jan 2026

8/10 Good

Chansitha

Stayed 1 night in Jan 2026

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Dec 2025

10/10 Excellent

Etienne

Stayed 2 nights in Jan 2026

6/10 Okay

Juan

Stayed 3 nights in Jan 2026

6/10 Okay

Catherine

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2026