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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
Free daily buffet breakfast
Traditional Room, 1 King Bed, Non Smoking
32-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(70 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(231 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(125 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(5 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Empire State Building - 14 min walk - 1.2 km
  • Rockefeller Center - 14 min walk - 1.3 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Reviews

Element New York Times Square West Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1243 out of 2768 reviews
Rating 8 - Good. 880 out of 2768 reviews
Rating 6 - Okay. 366 out of 2768 reviews
Rating 4 - Poor. 141 out of 2768 reviews
Rating 2 - Terrible. 138 out of 2768 reviews

Reviews

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good breakfast, clean, quiet room!
Stayed 4 nights in Jun 2025

8/10 Good

Michael

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was clean. You have to request cleaning. They accommodated me with what I needed. I enjoyed my stay.
Stayed 4 nights in Jun 2025

8/10 Good

Joseph

Liked: Cleanliness
Stayed 3 nights in May 2025

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel was conveniently located to all of our scheduled NY activities. The staff was friendly and helpful. But, with the elevators in repair, it was an inconvenience with us being on the upper floor, our floor was often missed for pick up causing a 10-15 minute wait. We had gone down to the ground floor to use the restroom and saw cockroaches. Also, our bed sloped to the right and the air units were loud, so made it uncomfortable sleeping.
Stayed 6 nights in Jun 2025

2/10 Terrible

YUKI

Disliked: Cleanliness
One of three elevators for 40th floor building was under maintenance, and you can imagine the crowded situation especially in peak time.
Stayed 9 nights in Jun 2025

2/10 Terrible

casey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great view
Stayed 3 nights in Jun 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, amenities
Overall a good property! You have to be patient because one of the elevators is down. In the morning it gets very busy and the workers manually work the elevator. Other than that I think the rooms are spacious, the bus terminal is a walk away. I flew in from JFK and it took about an hour via subway to get to the hotel. I was able to check in early and I seen if early check in wasn’t available they would hold your suitcase for you until it was time to check in. Breakfast is also a plus!
Stayed 4 nights in Jun 2025

8/10 Good

Aija

Liked: Cleanliness, amenities, property conditions & facilities
The elevator situation was not great, one out of 3 elevators was under maintenance and wait time for elevator at peak hours were sometimes 30 minutes, Breakfast was a great perk, food was great and always great options and variety. Also appreciate the happy hour to start off the evening.
Stayed 3 nights in Jun 2025

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The elevators were not working properly. That is unacceptable for a hotel of that size. If you were are a higher level, (I was on the 12th floor), it was impossible to think about going up and down 12 floors. My sister-in-law had to move her room to get closer to the ground. I really put a damper on our stay in Manhattan that we planned months in advance. If I had better notification, we could have gotten another hotel. We were there for five nights.
Stayed 5 nights in Jun 2025

4/10 Poor

peter

It had lines non stop of guests waiting for 1 elevator . Terrible people traffic problems!😔
Stayed 3 nights in May 2025

8/10 Good

Jacquie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping skipped cleaning days but the room was nice. Check in was fast. Breakfast was good.
Stayed 6 nights in Jun 2025

4/10 Poor

jacob

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Dijuana

Stayed 3 nights in Jun 2025

10/10 Excellent

Janae

Travelled with partner
Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

4/10 Poor

TaNiya

Liked: Cleanliness, staff & service
Elevator was down walked down 32 flights of stair & rooftop was locked
Stayed 3 nights in Jun 2025

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Herbert, Ft Lauderdale

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Munisa, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms bed made a voice.But room was so nice especially with the city view
Stayed 2 nights in May 2025

10/10 Excellent

Diego

Stayed 3 nights in May 2025

4/10 Poor

Rose

Liked: Cleanliness
Disliked: Property conditions & facilities
Oh my gosh this stay was ROUGH. Housekeeping was excellent, but that’s about where it ended in terms of compliments. For an Element Hotel, it was not eco friendly in any way (lots of disposables), Front Desk agents were unfriendly and unhelpful, and the elevators were a perpetual struggle with 45+ minute waits regularly.
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

8/10 Good

Benoit

Stayed 1 night in May 2025