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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
32-inch LCD TV with cable channels, TV
Traditional Room, 1 King Bed, Non Smoking
Free daily buffet breakfast

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(66 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(218 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(121 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.0 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Empire State Building - 14 min walk - 1.2 km
  • Rockefeller Center - 14 min walk - 1.3 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪2 Bros Pizza - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1187 out of 2637 reviews
Rating 8 - Good. 832 out of 2637 reviews
Rating 6 - Okay. 352 out of 2637 reviews
Rating 4 - Poor. 138 out of 2637 reviews
Rating 2 - Terrible. 128 out of 2637 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nichole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big plus point is the breakfast, with a wide range of options, including healthier options such as fruit and yogurt. The downside was that the elevators took up to 20 minutes to get into. The room is well equipped and clean, the bathroom is a very good feature of the room, only the fridge is very close to the bed and both it and the ac make noise, and at night this is not very pleasant. Apart from that, my stay was great! I recommend it.
Stayed 3 nights in Apr 2025

8/10 Good

Khoi

Liked: Staff & service
Stayed 4 nights in Apr 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location in the Garment District, one block from Hell’s Kitchen, 2 blocks from Times Square and a 10 minute walk to Madison Square Garden. Also had the subway a block away. Staff were super friendly and helpful. Wonderful Irish pub next door, a Pret around the corner, and plenty of other options a short walk away. Room was small but clean and everything worked fine. One of the 2 elevators was out but we lucked out with a 2nd floor room. Breakfast was fine but only ate it once in our 5 days given all the other options nearby. Would stay again and is a great budget option given the location.
Stayed 5 nights in Mar 2025

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Femi

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Micky

Liked: Cleanliness, staff & service, property conditions & facilities
Super kindness
Stayed 2 nights in Apr 2025

8/10 Good

Lakeysia

Liked: Cleanliness, staff & service, room comfort

Long elevator wait times

One elevator was being repaired. The wait time for elevator was horrible. Other than the elevator issue, this was a nice hotel for the price and location.
Stayed 3 nights in Apr 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Hotel was clean and felt safe despite surroundings. Close to trains and shopping, location is in the Garment District.
Stayed 4 nights in Apr 2025

10/10 Excellent

Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would like to commend their staff in the kitchen.. esp John Empono who really made sure that we are taken cared of esp with food. Very nice and helpful staff. i love the availabilty of big fridge, microwave and kitchenette.. they offer free breakfast and water.. Highly recommended
Stayed 2 nights in Apr 2025

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in errors and elevator was broken.
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is excellent! Room very clean, excellent customer service, great free hot breakfast and great location. There was an issue with one of the elevators which create long waiting to get into the room. Otherwise, everything is perfect and will visit them again.
Stayed 4 nights in Apr 2025

6/10 Okay

Jorge H.

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Location ia very good. Easy to walk to Time Square. There is a bus station near by also. The breakfast employee were very nice. However a couple days before we check in they send us a message saying that one if the elevators are out of service for reno. When we arrive there was a huge line beacuse one out of three elevators were working. On peak ours we wait more than 20 mins to take the elevator. We were at floor 33, with two toddlers the stairs is not a good option for safety. Whe we arrive to the room we notice the room was not completly clean. We notice front desk and they told us that soembody will go and clean the room. The next day we left the room and when we return the only thing they did was removing the trash from the trash cans, nothing else.
Stayed 4 nights in Mar 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful staff. Rooms were really quiet. Only issue was the elevators. Waits were excessive to go up or down. I understand that one elevator is under maintenance, but we ended up taking stairs several times from 25th floor.
Stayed 2 nights in Apr 2025

6/10 Okay

M Donnelly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Way over the top for a non luxury hotel

This hotel charged me $250 hold for incidentals. This is the most I’ve ever had to hold and as of today it’s not been returned to my account. As a Bonvoy member I think that’s rediculous esp when the room was half that. I will not be Using Element ever again.
Stayed 1 night in Apr 2025

4/10 Poor

hassan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broken
Stayed 1 night in Apr 2025

6/10 Okay

Caroline

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I hesitated giving this review because the main problem was the elevator shaft. One elevator was out but others also had issues with stopping on our floor so on at least three occasions I had to walk down 16 flights of stairs. The location is great, the rate was good in comparison and the beds are very comfortable. The room size was also good in comparison to other local hotels. The hotel also offered breakfast and a snack, which isn't common for area hotels.
Stayed 3 nights in Apr 2025

4/10 Poor

Angela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing Stay

Very disappointing stay at this Marriott Property. The location is good and the room was large. But that is where the positives ended. The service at the front desk was lacking. The room was not in good condition - paint chipped, paint drippings on bathroom walls, furniture banged up and in poor condition. One of the elevators was out of service with no signs they were even attempting to repair it. It took us almost 20 minutes one morning to get off our 15th floor to the lobby. We tried to call the front desk to ask when we could expect an elevator, the house phones were also out of order. And coming back at night was no easier. One evening we counted upwards of 75 people waiting to get an elevator back to their rooms. When we brought this to the attention of the desk, we were told that when we checked in we were given the option to cancel our rooms free of charge and stay elsewhere. First off, this did not happen. And secondly where would we have gone with no reservations at 11 pm at night when we arrived. Definitely would not stay here again.
Stayed 6 nights in Apr 2025

6/10 Okay

Ebony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Larenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to fix the elevator
Stayed 2 nights in Mar 2025

10/10 Excellent

Nehal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff is amazing but building is old
Stayed 6 nights in Apr 2025

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A must stay if you in the City and want to be close to Time Square and Pen Station.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!!!

Very convenient location to main tourist spots and great restaurants open nearby! The breakfast service was really good and staff were polite and friendly at all times.They were lenient on check-in/check-out times.
Stayed 5 nights in Apr 2025