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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
Free daily buffet breakfast
Pet-friendly
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Manhattan
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪55 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(252 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(81 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(142 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.8 out of 10
Good
(28 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(19 reviews)
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(8 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • New York Times Building - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.5 km
  • Macy's - 6 min walk - 0.6 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Wendy’s - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Hotel connected to the convention center in New York with a rooftop terrace
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1457 out of 3127 reviews
Rating 8 - Good. 963 out of 3127 reviews
Rating 6 - Okay. 397 out of 3127 reviews
Rating 4 - Poor. 157 out of 3127 reviews
Rating 2 - Terrible. 153 out of 3127 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Darshan

Liked: Cleanliness, property conditions & facilities
Amenities
Stayed 4 nights in Oct 2025

10/10 Excellent

Bridey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff were courteous
Stayed 2 nights in Oct 2025

6/10 Okay

Jude

Travelled with group
Disliked: Staff & service, property conditions & facilities
The positives: location, 24-hour gym, comfortable bed and pillows. Negatives: staff, TV (always reset to volume 99 when turned off/on {crazy}, plus, didn’t show what station you were watching), dishwasher was on when I went to the room and nothing was in it when it stopped, an elevator was broken for the entire trip, lack of convenient charging outlets in the room.
Stayed 3 nights in Oct 2025

6/10 Okay

Aiyubmahmad

Travelled with family
Liked: Cleanliness
Elevator needs to be repaired. Had to wait 10 mins every day no matter what time.
Stayed 5 nights in Oct 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2025

6/10 Okay

KiAndrea Elaine, Henderson

Travelled with family and small children
Liked: Amenities
Room was clean, shower was scalding hot with no cold water, toilet was clogged but the front desk sent maintenance to fix the issues, this helped a lot! The elevators were very slow and limited to 2 working for 40 floors, be prepared to wait 10-20 minutes for the elevators. Service was okay. Breakfast was okay but very crowded with limited seating. We decided to skip it. Location was convenient.
Stayed 2 nights in Oct 2025

6/10 Okay

Catrina

Travelled with family
Breakfast area was overcrowded, there was long wait times for the elevator. Had to walk 10 flights each way due to the elevator issues. Rooms were only cleaned when asked, clean towels were only given when asked at the front desk.
Stayed 4 nights in Oct 2025

8/10 Good

Suzin

Liked: Cleanliness, staff & service, room comfort
It would have gotten an excellent rating but for the elevators only 2 worked. Tok over 10 minutes to get to lobby. Had to take an elevator going up in order to go down as elevator would skip stops if full. Ridiculous
Stayed 3 nights in Oct 2025

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

mette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with central location. The room was updated, roomy and clean. The breakfast has great selection and the staff was friendly. Only issue was the elevators. Only 2 were in service which created long lines, and getting up and down took forever. The day we were leaving, we ended up walking down 33 floors (w luggage) after waiting for 20 min for the no show elevators. Nevertheless I would stay there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Amy Putnam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for my brother's wedding. The location was convienent for tranportation, dining, shopping, and activities. The staff was the highlight. The check-in/out was seamless and they went out of their way to make us feel welsome. The room was huge and there was very minimal street noise. We will definitely return.
Stayed 2 nights in Oct 2025

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2025

4/10 Poor

Beverly

Liked: Staff & service
Disliked: Property conditions & facilities
Our room was outdated
Stayed 3 nights in Oct 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and spacious for a New York hotel. The staff was very charming and friendly, and I could not complain about the city view that we got (we were able to see the Empire State Building!) The elevators were a bit slow and cramped, but manageable to use. Breakfast was also really good with lots of unique, yet versatile options. Overall, I'd highly recommend The Element, especially for first-timers.
Stayed 4 nights in Oct 2025

4/10 Poor

Tawsha

Travelled with family
Disliked: Cleanliness, staff & service
For one they forgot my special request for my birthday. The security was rude to the guest and the front desk staff pretty much said it was protocol. The hotel was ok overall, breakfast was good but with the elevator down it took away so much precious time from the day.
Stayed 2 nights in Oct 2025

6/10 Okay

Honora

Travelled with group
Liked: Cleanliness, room comfort

Luke warm

Everything was fine EXCEPT that, with 40 floors and poorly working elevators (one completely broken), the situation was difficult to get up and down. If you were above the 10th floor, you often had to wait, and wait, and wait, and wait. Really not a premium experience for the price we paid!!!!!!!!!!!!!!
Stayed 4 nights in Oct 2025

2/10 Terrible

Tysean

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Nothing works the elevator the phones, there are lines to go up and down the elevator the wait times can be as long as 40 mins very inconvenient for travel and wanting to get in your room and out. We stay 10.16-10.20 will never stay here let alone a smaller hotel like this again. The manager offered to refund a night we agreed but if customers are not speaking up the hotel will be okay with the inconvenience and spea
Stayed 4 nights in Oct 2025

10/10 Excellent

rigoalberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfy rooms, and excellent service from the crew. The room has full kitchen with a normal size fridge and freezer, they even have utensils and pantry. The hotel's breakfast is one of the best breakfast ever, not the typical continental (bread and jelly with coffee), they had the most complete buffet ever. Definitely im coming back soon!
Stayed 1 night in Oct 2025

8/10 Good

Brandon

Stayed 6 nights in Oct 2025

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fit our needs well as a family. Room was quiet and beds comfortable. Facilities were clean. Breakfast was ok but staff were nice. Breakfast area was typically very busy, but well maintained. Elevators were slow and one was not in service. We used the stairs a lot…:luckily we were only on level 7
Stayed 5 nights in Oct 2025

10/10 Excellent

Devin

Stayed 3 nights in Oct 2025

8/10 Good

Lina

Stayed 2 nights in Oct 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean and had an excellent city view for the price as compared to other nearby hotels I have stayed in. The rooms could use some updating but overall not bad. There is a good breakfast included daily and they do a relax/ happy hour Monday thru Thursday with free beer and wine. I would stay again.
Stayed 3 nights in Oct 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Super friendly front desk. Loved the upper terrace - nice to have for a quiet moment of downtime. Rooms are a little dated but clean, quiet and great location. Would stay again for sure!
Stayed 3 nights in Oct 2025