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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Traditional Room, 1 King Bed, Non Smoking
1 bedroom, pillow-top beds, in-room safe, desk
Interior
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • City view
  • 49.6 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 6 min walk - 0.5 km
  • Broadway - 7 min walk - 0.6 km
  • Madison Square Garden - 7 min walk - 0.7 km
  • Empire State Building - 15 min walk - 1.3 km
  • Grand Central Terminal - 18 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1100 out of 2401 reviews
Rating 8 - Good. 749 out of 2401 reviews
Rating 6 - Okay. 320 out of 2401 reviews
Rating 4 - Poor. 121 out of 2401 reviews
Rating 2 - Terrible. 111 out of 2401 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

zoh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Clean Room well equipped - coffee/refrigerator/spacious vathroom
Stayed 1 night in Jan 2025

8/10 Good

Cesar Delgado

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent hotel in a beautiful area of NYC. Elevators take a while as one of them has been broken for a while. Takes patience but all good.
Stayed 5 nights in Jan 2025

4/10 Poor

Gabriella

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and super convenient. Walkable to central Times Square and other locations. The staff was super nice and the breakfast was great. The room was perfect as well. The only thing was that one of the elevators was under maintenance, so there was only one working elevator, but they kindly let us know beforehand. Overall a wonderful stay and would stay again!
Stayed 2 nights in Jan 2025

10/10 Excellent

Henry

Liked: Amenities
Location, price, and fine looking hotel with really solid staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Seina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Abilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio muy bueno los desayunos excelentes y muy buena ubicación lo único malo fue que un elevador estaba dañado y había que esperar mucho para subir o bajar
Stayed 3 nights in Jan 2025

8/10 Good

Seina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee Noor was exceptionally helpful with the arrangement of our two rooms. The rooms are great with the kitchenette. Plenty of space. Only issue was with the elevators. One was under maintenance. But that would not keep us from staying there again. I would highly recommend.
Stayed 6 nights in Jan 2025

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff , and the accommodation. Will be back Forsur !
Stayed 1 night in Jan 2025

10/10 Excellent

gerard, englishtown

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Disliked: Staff & service
One elevator was under maintenance so there was huge queue for elevator, sometimes even for 15-20 mins to get into elevator in peak time. They said, it could take months to repair. phone room was disabled due to some reasons. The auto controll in AC/heater did not work, sometimes it gets too hot or too cold, it can not control the room temparature, it just runs indefinitely. Bedsheet, comforter, pillow cover was on cheaper side, not comfortable for us atleast. Breakfast was ok, room was ok. one guy at front desk was little rude, another one was nice. Bellboy was very reluctant! Dude, do your job, get your tips and dont forget to smile, it does not cost to smile. Location is good.
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lifts

Loved the hotel. Staff were brilliant , BUT we knew 1 lift was out of action but when the 2nd lift broke down and your trying to get from floor 39 with 1 lift working and have to wait over 45 minutes to be able to get in 1 and you have a taxi waiting outside, its not funny. Everything else was fine and would stay there again.
Stayed 3 nights in Jan 2025

8/10 Good

Marco

Stayed 1 night in Jan 2025

4/10 Poor

Holly

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

nichol

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, amenities
We stayed at this Hotel for 5 nights, it is very close to Times Square and the Subway. The room was clean and comfortable, with the advantage of having a kitchenette with hobs and dishwasher. We enjoyed the free breakfast each morning and happy hour during the week which included complementary Beer & Wine. The only down side was that one of the elevators was out of action for maintenance, which meant that there was a long wait to get in the lift at busy periods. This didn't really impact us that much as we worked around the busy periods.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Noriko

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good variety of breakfast buffet, convenient location, and nice to have mini kitchen
Stayed 2 nights in Jan 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, near of Times Square and Subway station, it’s clean and the breakfast is good, definitely I’d stay again.
Stayed 4 nights in Jan 2025