Staff were very helpful, the rooms were a decent size considering it’s New York City. The shower was nice and spacious with really great quality shower and body wash readily available. The biggest frustration was the elevator situation. There is only one elevator for the entire hotel, that kept breaking during our stay. The elevator area actually had 2 elevators but one was almost always broken. Sometimes, because of this, we would wait 20 minutes or
More to get to the main level. One day we got tired of waiting and walked down the 24 flights of stairs. Other than this, it was a pleasant stay. It was a good location, a few streets over from radio city and about a half a mile or so from Times Square. Lots of diving of all budgets within a few streets. Overall a decent stay.