It was just okay. Staff was friendly. Beds were not comfortable, pillows were flat. The shower was terrible! No water pressure at all. We told the front desk about it & they said they fixed it, but there was no change. It took twice as long to shower & wash my hair. Not enough electrical outlets. The free breakfast was not very good. If you stick with yogurt, cereal, & muffins or toast, it was okay. But the hot items were terrible. The coffee was mediocre. Overall, it was the worst hotel stay I’ve ever experienced for over $400 a night. Also, there were several homeless people that were usually on the sidewalk right outside the hotel. One of them peed on the sidewalk right in front of us on the afternoon we arrived. New York was so much fun to visit, but if I return, I’ll gladly pay more to stay at a safer, nicer hotel. The location was pretty good & there is a nice rooftop area with a view.