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Romana Hotel - NYC

2.0 star property

Photo gallery for Romana Hotel - NYC

Lobby
Arcade
View from room
Balcony view
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Business services
  • 24/7 front desk

Explore the area

View map
38-59 12th Street, Long Island City, NY, 11101
  • Place, Queensbridge Park
    ‪5 min walk‬
  • Place, Gantry Plaza State Park
    ‪11 min walk‬
  • Place, Memorial Sloan-Kettering Cancer Center
    ‪6 min drive‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪41 min drive‬

Room options

View all photos for Twin Room, Multiple Beds, Non Smoking

Twin Room, Multiple Beds, Non Smoking

Twin Room, Multiple Beds, Non Smoking

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room, 1 King Bed, Non Smoking

Double Room, 1 King Bed, Non Smoking

Double Room, 1 King Bed, Non Smoking

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Lobby
Capital Hotel
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  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
4.0 out of 5, Very good, 974 reviews
The price is NZ$175
includes taxes & fees
30 Mar - 31 Mar
Capital Hotel

About the area

Long Island City

With a stay at Romana Hotel - NYC in Long Island City (Queens), you'll be within a 10-minute drive of 5th Avenue and Rockefeller Center. .This hotel is 3.2 mi (5.1 km) from Central Park and 3.5 mi (5.6 km) from Grand Central Terminal.

What's nearby

  • Queensbridge Park - 5 min walk - 0.5 km
  • The Foundry - 10 min walk - 0.9 km
  • Gantry Plaza State Park - 11 min walk - 1.0 km
  • Memorial Sloan-Kettering Cancer Center - 6 min drive - 2.5 km
  • NewYork-Presbyterian / Weill Cornell Medical Center - 6 min drive - 2.5 km

Getting around

  • Long Island City Hunterspoint Avenue Station - 3 min drive
  • 21 St. - Queensbridge Station - 5 min walk
  • LaGuardia Airport (LGA) - 24 min drive

Restaurants

  • ‪Exquisito - ‬9 min walk
  • ‪The Buffs - ‬3 min walk
  • ‪Taco Bell - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Island Foodie - ‬1 min walk

About this property

Romana Hotel - NYC

Romana Hotel - NYC offers 152 accommodations. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Long Island City hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

Stay in one of 152 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided.
This smoke-free hotel was built in 2014.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 35 per night; includes in/out privileges)
  • Covered extended parking on site (USD 35 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (173 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Connecting rooms available
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Service fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 35 per night (in/out privileges)
  • Covered extended parking fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Howard Johnson Long Island City Hotel
Howard Johnson Long Island City
Howard Johnson Long Island City New York
Howard Johnson Wyndham Long Island City Hotel
Howard Johnson Wyndham Long Island City
Howard Johnson Long City
Romana Hotel
Romana Hotel - NYC Hotel
Romana Hotel - NYC Long Island City
Romana Hotel - NYC Hotel Long Island City
Howard Johnson by Wyndham Long Island City

Romana Hotel - NYC Reviews

Reviews

6.8
Rating 10 - Excellent. 204 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 198 out of 1000 reviews
Rating 4 - Poor. 98 out of 1000 reviews
Rating 2 - Terrible. 145 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beds could have been better
Stayed 3 nights in Dec 2025

10/10 Excellent

IKE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
ROOM SPOTLESS AND STAFF GREAT
Stayed 1 night in Dec 2025

10/10 Excellent

Nina

Stayed 1 night in Dec 2025

2/10 Terrible

jose

Stayed 1 night in Dec 2025

8/10 Good

Paul

Room was relatively clean. Bathroom was nice, shower was alright a few spots, but overall nice shower with good water pressure. Neighborhood was alright, recommend for people traveling in groups. Staff were nice and quick with fulfilling requests.
Stayed 4 nights in Dec 2025

6/10 Okay

Robard, Trenton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Building needs upkeep.
Stayed 4 nights in Nov 2025

2/10 Terrible

Habib

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
no one said you got to pay for parking. and no shower gel or shampoo inside the room!! you cannot park anyway. room was freezing and temperature was 60 inside the room!!! not clean at all
Stayed 1 night in Dec 2025

6/10 Okay

Larissa

Disliked: Amenities
Hotel was ok. The location wasn't good, a bit dangerous but there was always police around. The location was convenient because was 5 min was from the subway station, and 20 min away from any main attractions. The very very bad thing is that the hotel didn't have HOT WATER. It would be warm and not hot. We complaint but they said the whole hotel was like this and not only the room we were in. Was extra bad because was December and temperatures were -7C celcius.
Stayed 3 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
The staff was very nice
Stayed 2 nights in Dec 2025

2/10 Terrible

Carlos

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was neglected water was never hot heater or AC didn’t work
Stayed 7 nights in Dec 2025

8/10 Good

Sasha

Stayed 8 nights in Dec 2025

2/10 Terrible

Madison

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My boyfriend and I stayed here because we were on a budget and visiting NYC during one of the most expensive times of the year—right before Christmas. Take this as your sign to spend the extra money and stay literally anywhere else. We should’ve known it was a bad idea the moment we were dropped off from the airport and turned onto a street that felt extremely unsafe. The hotel is in a very sketchy area, with visible signs of crime, which immediately made us uncomfortable. When we arrived to check in, the front desk attendant was on the phone giggling with her friend and didn’t acknowledge us at all until I finally had to ask, “Sorry, is this where we’re supposed to check in?” That pretty much set the tone. Somehow it got worse. Our room number was written on the door with a literal Sharpie, our room was not cleaned once during our entire four-day stay, and it took about 15 minutes for the hot water to work in the shower every time. No housekeeping, no towel refresh—nothing. Unless you’re absolutely desperate and have no other option, do yourself a favour and book somewhere else.
Stayed 3 nights in Dec 2025

4/10 Poor

Jennifer

You get 1 pillow and they won’t give you anymore no matter how many times you ask. Don’t bother asking to check in early.
Stayed 2 nights in Dec 2025

2/10 Terrible

Juan, Henderson

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this hotel was extremely disappointing. From the moment we arrived, the check-in process set the tone. The front desk staff member was wearing large headphones, focused on her phone, and ignored guests waiting at the desk for several minutes. When we finally received our room keys, they didn’t work. Instead of resolving the issue herself, she sent another staff member to swap one of the keys. Later, when we asked for breakfast recommendations nearby, her response was simply: “Google has recommendations.” This lack of hospitality was shocking. To make matters worse, on our first night, we were woken up at 1 a.m. by hotel staff loudly arguing with a guest right outside our door because of a payment issue. Overall, this was one of the worst hotel experiences we’ve ever had. The lack of professionalism, poor customer service, and disruptive environment made our stay unpleasant from start to finish.
Stayed 2 nights in Dec 2025

6/10 Okay

Froken

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk: Servicio pésimo. No son serviciales, no resuelven, una actitud muy fea. Cobraron dinero de más y no nos dieron el cuarto con las camas como lo habíamos reservado. Nos habían confirmado que incluía desayuno y tampoco fue cierto.
Stayed 3 nights in Dec 2025

8/10 Good

Alex

Stayed 9 nights in Dec 2025

6/10 Okay

Lauren

Stayed 1 night in Dec 2025

2/10 Terrible

Rosa C, chula vista

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 7 days the room was never been clean evem that it waa requested, the front desk were not there, Besides the AC was set to 85 too hot, also very noise!! Worst hotel ever it should be remove from expedia list. Before I forget they charged me 90 dlls more informing it was something.from expedia, but charge said property, need to clarify with expedia
Stayed 6 nights in Dec 2025

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was very friendly and helpful. Unfortunately our room did not have heat and a space heater was brought in the room for our stay. Water was also barely lukewarm. However, it was a quiet and spacious stay and easy to commute to all of New York
Stayed 3 nights in Dec 2025

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean room, staff very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Humberto

Stayed 1 night in Nov 2025

2/10 Terrible

Tess

Travelled with family and small children
I wrote that I needed a crib for our 10 month old….. and this hotel doesn’t offer crib services of any kind.. we’ve been travelling for several hours and have never been to NYC before…. Check in and don’t have anywhere for our baby to sleep….. very exhausted, uncomfortable and very upset.
Stayed 1 night in Dec 2025

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was good, close to subway. Enjoyed hotel. Thec2 block walk to subway was a scary adventure each night.
Stayed 4 nights in Dec 2025

2/10 Terrible

Enrique

Stayed 2 nights in Dec 2025

4/10 Poor

Luke Charles

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
An additional fee to check in early, when the room is available is just greedy. You had approximately 20 people sitting in the lobby waiting hours for rooms that you said were ready and available. The shower could also be improved. The hot water took a long time to get warm-not hot, which is especially problematic during winter in New York.
Stayed 3 nights in Dec 2025