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voco The Franklin New York by IHG

3.5 star property

Photo gallery for voco The Franklin New York by IHG

Exterior
Cafe
Premium bedding, pillow-top beds, in-room safe, individually decorated
Point of interest
City view from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
164 E 87th St, New York, NY, 10128
  • Central Park
    ‪9 min walk‬
  • Metropolitan Museum of Art
    ‪12 min walk‬
  • Mount Sinai Hospital
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪51 min drive‬

Room options

View all photos for Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible (Cosy, Communications)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Queen Bed, Accessible (Cosy, Communications)

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 King Bed, Accessible (Communications)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Standard Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed (Cosy)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Queen Bed (Cosy)

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 Queen Bed

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Premium Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed (Cosy)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed (Cosy)

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

New York

A stay at voco The Franklin New York by IHG places you in the heart of New York, within a 15-minute walk of Central Park and Metropolitan Museum of Art. .This boutique hotel is 0.7 mi (1.1 km) from Mount Sinai Hospital and 1.8 mi (2.8 km) from 5th Avenue.

What's nearby

  • Central Park - 9 min walk - 0.8 km
  • Metropolitan Museum of Art - 12 min walk - 1.1 km
  • Mount Sinai Hospital - 13 min walk - 1.1 km
  • Times Square - 6 min drive - 4.3 km
  • Rockefeller Center - 7 min drive - 4.4 km

Getting around

  • 86 St. Station (Lexington Av.) - 2 min walk
  • New York Harlem 125th St. Station - 4 min drive
  • LaGuardia Airport (LGA) - 27 min drive

Restaurants

  • ‪Paris Baguette - ‬2 min walk
  • ‪Shake Shack - ‬3 min walk
  • ‪Variety Coffee Roasters - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Bocado Cafe - ‬1 min walk

About this property

voco The Franklin New York by IHG

Hotel with a 24-hour front desk, a short walk to Central Park
Voco The Franklin New York by IHG offers 49 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Make yourself at home in one of the 49 individually decorated guestrooms. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at Coffee Shop or snacks in the hotel's coffee shop/cafe.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Coffee Shop - Onsite coffee shop.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 45 per day)
  • Secured parking on site (USD 45 per day)

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Coffee Shop

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 67 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 11.48 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 45 per day
  • Nearby parking fee: USD 45 per day(10 ft away; open 24 hours)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Franklin Hotel
Franklin Hotel New York
Franklin New York
Hotel Franklin

voco The Franklin New York by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 517 out of 733 reviews
Rating 8 - Good. 159 out of 733 reviews
Rating 6 - Okay. 30 out of 733 reviews
Rating 4 - Poor. 13 out of 733 reviews
Rating 2 - Terrible. 14 out of 733 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and cozy. The stuff is amazing and very helpful ❤️ Definitely will stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and comfortable, easy experience.

Just what I needed for a solo trip- friendly and comfortable. Nice service and great location.
Stayed 3 nights in Jan 2025

8/10 Good

LYNN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but VERY small

The hotel is really lovely and the people were so helpful and kind. However - I don't mind a small space but the room was ridiculously small. My husband and I are smaller people and could not imagine anyone larger being able to function in that size space. The attention to ecotourism was fantastic! VERY clean which is my top priority. And short walks to all we wanted to do so location was great.
Stayed 2 nights in Jan 2025

6/10 Okay

William J, Houston

Liked: Staff & service
Small little details; they did not clean the shower and the bed was very soft. Coffee was very nice the first nights for the next morning; but the last night they forgot all about it!
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice and clean hotel. Staff was friendly. I needed it for a night for an unexpected stay over and it was a nice place that was reasonably priced.
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kristine

absolutely love the seltzer on tap in the lobby very unique feature a real treat love the bottle water in the rooms complimentary coffee and cookie go a long way hotel is a fair price for the location
Stayed 1 night in Jan 2025

10/10 Excellent

Marie-Patricia, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for upper east side
Stayed 2 nights in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small as advertised Their use of old fashioned fabric electric cords was troubling Overall staff and facility was very good,5 Convenient location and fair price I would use again
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, room was small but had everything needed and clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
A very stylish small hotel with wonderful amenities. However, our King room was tiny, with a very, very small bathroom. It reminded me of the miniscule room we had in Paris. Also, half the room was very cold and half was fine, so clearly an inadequate hvac system. The staff was professional and accommodating.
Stayed 1 night in Jan 2025

10/10 Excellent

Leonor

Stayed 2 nights in Jan 2025

6/10 Okay

Andrew, Columbus

Liked: Cleanliness, staff & service
Everything was fine, great location, staff was friendly and efficient, room was clean. Only a three star rating because the room and bathroom were uncomfortably small - maybe the smallest hotel room I’ve ever stayed in and I’ve stayed in hundreds. Probably will not be back here again unless I discuss an advance what the size of my room will be.
Stayed 1 night in Jan 2025

10/10 Excellent

Viola, Wynnewood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Upper East Side, close to Guggenheim, Neue Galerie, Central Park. Met all our needs, very friendly staff. Felt like home
Stayed 1 night in Jan 2025

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Glad I got the King bed room with 220 sq ft. On third night, I finally learned how to use the remote for the heating system.
Stayed 4 nights in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Great location
Stayed 1 night in Jan 2025

10/10 Excellent

tamara

Stayed 1 night in Jan 2025

10/10 Excellent

Ellen Louise, Jamaica Plain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there many times. Staff is friendly and helpful. Rooms are small and cozy.
Stayed 5 nights in Jan 2025

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

An uncomfortable stay

The room was freezing so it was very uncomfortable. Other guests I asked experienced the same issue so it wasn't an isolated problem. I wouldn't stay here again. The rooms were very small and a bit shabby, and the place smelled musty. Most of the staff was friendly though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fabulous but there was no room for parking overnight feel a guest should be able to reserve overnight parking upon booking.
Stayed 1 night in Jan 2025