2/10 Terrible
Wataru
Business traveller
3 Nov 2025
Disliked: Staff & service
Terrible experience, demonstrating a complete lack of corporate integrity.
1. Denied Check-in:
Arrived Oct 22 with a confirmed reservation, only to be told "we are overbooked." I was denied my room. Another guest was also storming out, shouting about being overbooked.
2. Forced Relocation: Staff moved me to a lower-stared hotel nearby (I had to walk there alone at night). They covered the cost, but I paid for a premium hotel and got a budget one. No compensation was offered for the downgrade.
3. Empty Promises:
The manager apologized, promised a personal follow-up call and a compensation voucher. He made me write down my full contact info (name, phone, email) on paper "just in case." I never heard from them.
4. Ignored Complaint:
Never received the call or voucher. I sent a formal complaint via Expedia's platform on Oct 25. It has been completely ignored.
5. Blocked My Email:
When I emailed the hotel directly, my email was rejected and bounced back. They used the contact info I gave them not for follow-up, but to identify and block me. They are actively blocking complaining customers.
Overbooking is forgivable; the behavior that followed is not. Not complying the promise, ignoring the Expedia message, and blocking my email are intentionally malicious.
This hotel has zero intention of solving problems. You risk being stranded, lied to, and then blocked if you complain.
Wataru
Stayed 1 night in Oct 2025