2/10 Terrible
Justin Y.
26 Jul 2025
Disliked: Cleanliness
To start off our check in was at 3:00pm. I got a text at 3:06 starting our room was ready. I arrived at Thomas Vacation Rentals at 3:18 and was notified that our room wasn't ready and it was a mistake that the text was sent to me. I was told that I would be notified once again by text when our room was ready. I never received a message. I called several times wanting to speak to a manager and was told a manager would call me back which never happened. I then went back down to Thomas Vacation Rentals at 5:30 and finally our room was ready. The annoying part about that is I was never notified. Once we arrived my wife notified that there was sand all over the floors, night lights were unplugged and thrown in the floor plus there was dog hair everywhere. I rented this place because it was NOT a pet friendly place. My daughter is allergic and she ended up sneezing all week, itchy watery eyes and broke into hives. Also, the tv in the master bedroom did not work all week. It would turn in but the remote would not allow me to navigate any channels or stream. I bought new batteries for the Roku remote and it still did nothing. I tried other remotes in the condo and they didn't work in our room either. For the price I paid and the horrible check in procedure I would not recommend this place or Thomas. I never received a call from one manager all week.
Justin Y.
Stayed 7 nights in Jul 2025