My boyfriend and I booked a queen bedroom here because we enjoy visiting West Ocean City. Unfortunately, our experience was disappointing from the start. I called earlier in the day to ask about early check-in but was told it wasn’t possible at all which is fine...I understand if early check-in isn't possible.
When we finally arrived, we were given a room—but our key card wouldn’t work. After getting assistance from the front desk and maintenance, I mentioned that it sounded like there were people inside the room. The staff insisted it wasn’t occupied—until a man actually opened the door and informed us he was staying there until Wednesday. They had assigned us to a room that was already occupied. Needless to say, not a great first impression.
We were then moved to a different room, but it wasn’t what we booked. I had reserved a queen bed suite, but the new room had a full bed. When we brought this up to the manager, we were told, “They’re listed as full beds in the system, but they’re definitely all queens.” This left us confused and feeling misled. Thankfully, my boyfriend and I are small enough to manage on a full bed, but it wasn’t what we paid for.
On top of that, the cleanliness and overall condition of the room were disappointing. There were what appeared to be shoe prints on top of the toilet, bugs flying around the room, and very thin walls that made it hard to relax.
Overall, our stay was frustrating and fell far short of expectations.