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Holiday Inn Express & Suites Utica by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Utica by IHG

Free daily buffet breakfast
Exterior
Suite, 2 Queen Beds
Suite, 1 King Bed
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
23 Wells Ave, Utica, NY, 13502
  • Stanley Theater
    ‪2 min drive‬
  • Saranac Brewery
    ‪3 min drive‬
  • Utica College
    ‪7 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, pillow-top beds, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(33 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, hypo-allergenic bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Communication, Accessible Tub)

1 bedroom, hypo-allergenic bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds (Communication, Accessible Tub)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

Free daily buffet breakfast

Hampton Inn Utica

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, (1000)
The price is NZ$332
for 1 room
includes taxes & fees
9 Jul - 10 Jul
Hampton Inn Utica

About the area

Utica

A stay at Holiday Inn Express & Suites Utica by IHG places you in the heart of Utica, within a 5-minute drive of National Distance Running Hall of Fame and Utica Children's Museum. .This hotel is 0.8 mi (1.3 km) from Adirondack Railway Utica Station and 1 mi (1.6 km) from North Utica Shopping Center.

What's nearby

  • Utica Memorial Auditorium - 18 min walk - 1.5 km
  • Stanley Theater - 2 min drive - 2.2 km
  • Saranac Brewery - 3 min drive - 2.9 km
  • Utica Zoo - 6 min drive - 5.0 km
  • Utica College - 7 min drive - 4.7 km

Getting around

  • Utica Station - 15 min walk
  • Hancock Intl. Airport (SYR) - 59 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Wingstop - ‬6 min walk
  • ‪Taco Bell - ‬4 min walk
  • ‪O'Scugnizzo Pizzeria - ‬3 min drive
  • ‪Wendy's - ‬5 min walk

About this property

Holiday Inn Express & Suites Utica by IHG

Hotel in Utica with free breakfast and a 24-hour fitness center
Holiday Inn Express & Suites Utica by IHG offers 75 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Utica hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 75 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have hair dryers and toothbrushes and toothpaste.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a fireplace in the lobby, gas grills, and complimentary use of a nearby fitness facility.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Utica by IHG. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Utica? This hotel has 336 square feet (31 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays. A complimentary manager's reception is offered on select days.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • 336 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laundry detergent
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Utica
Holiday Inn Express Utica
Utica Holiday Inn Express
Holiday Inn Express Utica Hotel
Holiday Inn Express Suites Utica

Holiday Inn Express & Suites Utica by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 916 reviews
Rating 8 - Good. 275 out of 916 reviews
Rating 6 - Okay. 67 out of 916 reviews
Rating 4 - Poor. 25 out of 916 reviews
Rating 2 - Terrible. 34 out of 916 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

MJ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were wonderful and the room was clean and comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2025

10/10 Excellent

LaJuana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service I received was exceptional!
Stayed 1 night in Mar 2025

4/10 Poor

pete

Stayed 1 night in Mar 2025

4/10 Poor

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stopped for an overnight stay. We felt safe, however the rooms and hotel seemed a bit run down. The furniture was dinged up. The room looked clean at first glance, but the bathroom was pretty dirty which made us question the cleanliness of everything else. There were splatters on the wall and ceiling. There was a chunky substance on the shower curtain, residue on the shower soaps, and hairsin the tub and ceiling.
Stayed 1 night in Mar 2025

10/10 Excellent

Karena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly service.
Stayed 1 night in Mar 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Josh

Travelled with family and small children
Great place to stay and friendly staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to where i needed to be
Stayed 1 night in Feb 2025

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kind and helpful staff!

The host and hostest at the front desk were extremely accommodating- polite and helped us with anything we needed or asked for. Thank you so much- we will be back for another competition in April!
Stayed 1 night in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Elevator was broken but the front desk lady was amazing. She made up for it.
Stayed 1 night in Feb 2025

10/10 Excellent

Michele

Stayed 1 night in Nov 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Diane

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Elmedina

Disliked: Cleanliness, staff & service, property conditions & facilities
I had horrible experience at your property I had kids running up and down hallways kicking knocking and when I called from desk nothing was done about it I was super exhausted and couldn't get rest I was visiting utica due to a sick family member also your property is not safe at all anyone can walk in there were dunk people in the back of hotel coming in and out the lobby I was afraid to park my car traveling alone as woman to stay at this property is not safe. I brought everything up when I left and again was told nothing we could do about! I'm looking fwd for a refunded this property is way to expensive for what it Offered!
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decorations both inside and out were tasteful and BEAUTIFUL and made the whole place seem homey!
Stayed 2 nights in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 3 nights in Dec 2024

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024