2/10 Terrible
Jennifer
Travelled with group
23 Sept 2025
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Cold showers, bed bug bites but close to Disney
I hardly know where to start with the amount of problems I had with this hotel but I'll start with the positives.
- The hotel is close to Disney Springs so if you're taking an Uber it should be affordable & quick.
- The price of the hotel was cheaper than staying on Disney properties.
- The aesthetics of the lobby & rooms were simply designed & the bed was comfortable.
- I do like that there's no carpet in the room.
Now to the negatives and there were many!
- I was in Room 816 (8th is the top floor) but you can still hear everything that's happening on the road at night.
- The shower did not have hot water the first 2 nights and had confusing handles to operate the rainfall shower head & regular one. I went to the front desk and they said they would have maintenance take a look as well as send me 2 videos to show me how to operate the shower (why a video is needed for this I have no idea). They did not fix it and no videos were sent to my email. So we took a freezing cold shower 2 nights in a row before hot water was restored our last night where we did nothing different.
- Cleaning lady came but did not refill the toiletries, toilet paper/kleenex & took away our hanging towels with no replacement. They were supposed to leave them alone since they are still hanging and not on the floor.
- BED BUG BITES! My friend and I both came home and found bed bug bites all over our legs & ankles. We only stayed here the entire trip.
- The free transport from Disney Springs never came
Jennifer
Stayed 3 nights in Sep 2025



















