Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Water park
Creator video - submitted by lana__creator
Exterior
Café
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Restaurant

Explore the area

View map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • Place, Dr. P. Phillips Hospital
    ‪1 min walk‬
  • Place, Pointe Orlando
    ‪11 min walk‬
  • Place, Orange County Convention Center
    ‪19 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪16 min drive‬

Room options

Room (Resort Select)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Bedroom

7.6 out of 10
Good
(130 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

Deluxe Villa, 1 Bedroom

8.8 out of 10
Excellent
(186 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio (Villa)

8.4 out of 10
Very good
(574 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(112 reviews)
  • 111 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 157 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

Similar properties

About the area

Orlando

When you stay at Westgate Lakes Resort & Spa Universal Studios Area in Orlando, you'll be on the waterfront, within a 5-minute drive of CoCo Key Water Resort and The Orlando Eye. .This family-friendly hotel is 2.7 mi (4.3 km) from Universal’s Volcano Bay and 3.4 mi (5.4 km) from Aquatica.

What's nearby

  • Dr. P. Phillips Hospital - 1 min walk - 0.0 km
  • Pointe Orlando - 11 min walk - 0.9 km
  • Wonderworks - 12 min walk - 1.1 km
  • Orange County Convention Center - 19 min walk - 1.6 km
  • The Orlando Eye - 2 min drive - 2.1 km

Getting around

  • Orlando Station - 13 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Drafts Sports Bar & Grill - ‬3 min walk
  • ‪Rocks - ‬6 min drive
  • ‪Maggiano's - ‬6 min drive
  • ‪Funny Bone Comedy Club - ‬5 min drive
  • ‪Taverna Opa Orlando - ‬6 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Family-friendly hotel with 7 outdoor pools, near Pointe Orlando
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Guests can make use of the in-room microwaves and coffee/tea makers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 1990 guestrooms featuring microwaves and flat-screen televisions. Cable programming along with DVD players are provided for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, 7 hot tubs, and a water park (surcharge). This hotel also features concierge services, an arcade/game room, and gift shops/newsstands. Spending a day of fun is easy with the complimentary theme park shuttle.
Enjoy American cuisine at Drafts Sports Bar & Grill, a family restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 poolside bars.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Orlando? This hotel has 25005 square feet (2323 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.
Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 6 2026 to February 11 2026 (completion date subject to change). The following areas are affected:
  • Water park
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.74 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 3129 out of 5788 reviews
Rating 8 - Good. 1186 out of 5788 reviews
Rating 6 - Okay. 718 out of 5788 reviews
Rating 4 - Poor. 351 out of 5788 reviews
Rating 2 - Terrible. 404 out of 5788 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Kenneth

Stayed 7 nights in Oct 2025

10/10 Excellent

Julio

Stayed 2 nights in Nov 2025

10/10 Excellent

Brenda

Stayed 3 nights in Nov 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
AC in room was not operational. Had to purchase a fan in order to avoid sweating profusely throughout the night.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Westgate Lakes was great from check in to check out .Our suite was super cute with the jacuzzi and big deck overseeing the waterpark. The resort is huge with many pools all over to choose from and a waterpark for the kids. We enjoyed the poolside bar while we chilled at the pool, game night at the activity center , the young ladies hosting were amazing , the Draft Sports bar was great as well, try their garlic Parmesan wings! Staff there was amazing and fast, drinks were tasty. The pizza spot was hot and tasty, along with the market store with basic essentials needed for the night . There is a shuttle service to Universal which we used , and Seaworld was only 15 mins away. Great stay and staff. We were never harassed to do a time share tour which we really appreciated :) SN.. the resort is “cashless”
Stayed 4 nights in Nov 2025

4/10 Poor

Paula Andrea Tintinago, linden

Travelled with family
Disliked: Cleanliness
The resort is well located, close to the parks , dinning and shoping. The unit we stayed is outdated, needs an upgrade. The laundry is really old and the space is dirty. No housekeeping during the 3 nights we stayed, the 4th day we left early morning. Finding a parking spot is not easy
Stayed 3 nights in Nov 2025

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities
The lights outside were very bright and the blinds did not block it. Also, there was a constant noise in the room I think from the fridge. Other than that, it was nice.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
I became a part owner with westgate
Stayed 1 night in Oct 2025

8/10 Good

Ashlan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Besides getting rained out the last day and not being able to use the facilities outside, good trip.
Stayed 5 nights in Oct 2025

10/10 Excellent

Parker

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice resort and excellent customer service
Stayed 2 nights in Nov 2025

6/10 Okay

Denada

Room, amenities
Stayed 2 nights in Nov 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
764 / 5 000 Almost everything was perfect, just like last time. Plus, we had the privilege of being on the first floor. A lucky break for us with our broken legs! From the cleanliness and the well-heated pools to the welcome and the service, everything was perfect. The only negative point was the air conditioning. It wasn't like that in previous years. I wonder if it was the unit we were in, but when our neighbor set the temperature higher on their side, we couldn't lower ours. This meant our room was much too hot for our liking. After two days, we had to move to another unit. We had some relief from the heat for three days, and then the heat returned with the new neighbors... :(

6/10 Okay

john

Liked: Amenities
First morning I woke up to a cold shower. Your solution was to run the hot tub for 15 minutes so my room rose to 80% humidity second morning. I walk to a cold shower because you didn’t fix things
Stayed 5 nights in Nov 2025

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome had everything I needed. Perfect for a family vacation or just a vacation period.
Stayed 4 nights in Nov 2025

6/10 Okay

Nicolai

Business traveller
Liked: Amenities
Room was spacious and welll equipped. Unfortunately the shower was cold for 2 days and the place was dirty. Staff wasn’t helpful with shower. Long long walks with sporadic opportunities to ride.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sontrice

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was nice staff was helpful
Stayed 2 nights in Oct 2025

10/10 Excellent

Shane

Stayed 1 night in Oct 2025

10/10 Excellent

Justice

Stayed 1 night in Oct 2025

2/10 Terrible

Carlos

Stayed 2 nights in Oct 2025

10/10 Excellent

Jacelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, welcoming staff, great views, will definitely come back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Laura, astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time place!
Stayed 2 nights in Oct 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a quick trip. Good amenities, nice bathrooms and clean. The bed is a little hard and there was construction in the private roads, but these are minor inconveniences. Staff was exceptional and hot tub and pools were crystal clear.
Stayed 1 night in Nov 2025

8/10 Good

Kiannah L

Stayed 4 nights in Oct 2025

10/10 Excellent

Nyesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly.The room was beautiful. Check-in and check out what's quick and easy.I will be back
Stayed 6 nights in Oct 2025