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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Experience the welcoming atmosphere of our lobby, featuring a comfortable seating area, vibrant murals, and a spacious design.
Two single beds with white linens and a flat-screen TV are featured in this stylish room.
Relax by the pool surrounded by a low wall and a small waterfall, with lounge chairs and umbrellas providing shade.
Relax in the inviting lobby with a cozy fireplace, comfortable seating, and a vibrant mural.
Welcome to The Hotel Serene, where guests can relax in a comfortable seating area with round tables and blue chairs.

Popular amenities

  • Pool
  • Breakfast available
  • Pet-friendly
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪2 min walk‬
  • Arizona Broadway Theatre
    ‪12 min walk‬
  • Peoria Sports Complex
    ‪15 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Welcome to our lobby, featuring a reception desk and a balcony with a view.

Spark by Hilton Glendale Phoenix North

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.2 out of 5, Very good, (218)
The price is NZ$144
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Spark by Hilton Glendale Phoenix North

About the area

Glendale

With a stay at The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, you'll be within a 15-minute drive of State Farm Stadium and Peoria Sports Complex. .This hotel is 9.2 mi (14.8 km) from Westgate Entertainment District and 12.8 mi (20.7 km) from Grand Canyon University.

What's nearby

  • Arrowhead Towne Center - 2 min walk - 0.2 km
  • Arizona Broadway Theatre - 12 min walk - 1.0 km
  • Peoria Sports Complex - 15 min walk - 1.3 km
  • Westgate Entertainment District - 11 min drive - 16.2 km
  • State Farm Stadium - 11 min drive - 16.9 km

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬9 min walk
  • ‪Chick-fil-A - ‬13 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪Food Court - ‬13 min walk
  • ‪Portillo's - ‬5 min walk

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel with free parking, near Peoria Sports Complex
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 60 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
Full breakfasts are served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 940 reviews
Rating 8 - Good. 222 out of 940 reviews
Rating 6 - Okay. 131 out of 940 reviews
Rating 4 - Poor. 91 out of 940 reviews
Rating 2 - Terrible. 87 out of 940 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in May 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in gentleman very good customer service thanks
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen Bland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Very nice property, very good service.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathlene

Stayed 2 nights in Apr 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service
Floor tiles caused a trip hazard in room that I tripped on a few times. I reported this to front door desk.
Stayed 6 nights in Apr 2025

8/10 Good

Vance Gregory Kaualuakamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the people who worked there. Very nice and friendly. Didn't like the road noise.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arizona Business Trip

We had a mixup in the beginning, but Martha was amazing and fixed it for me. I don’t know the manager’s name, but he is also another amazing person made me feel like I was one of the family. I would definitely stay here again the next time I come to Arizona.
Stayed 7 nights in Apr 2025

6/10 Okay

Nuno, Merritt Island

Liked: Cleanliness, staff & service
The property's location was great for shopping and the facilities are simple, yet the breakfast and the staff superior. The only issue that I couldn't understand was the constant noise that almost sounded like a pump of sorts that could be heard every 10 seconds in room 205.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jason

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My refrigerator was broken and no hot water when I was trying to take a shower.
Stayed 1 night in Apr 2025

10/10 Excellent

Kia

Stayed 1 night in Apr 2025

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The King bed was very comfortable, the refrigerator great for cold drinks, location super for dining out and freeway access, shopping too. Room was roomy, only missed having one convenience. Would have liked a bedside lamp for reading, only had overhead ceiling lights in room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aaron

Stayed 4 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice. Staff was great. Breakfast was not the best. Convenient to the ballpark
Stayed 2 nights in Mar 2025

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows was very small… visit was nice
Stayed 2 nights in Apr 2025

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful staff, great breakfast and super comfy room!
Stayed 1 night in Mar 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, she was “ waiting for us” Had room keys already done,
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

8/10 Good

Jessica

Travelled with family
The hotel was great, the only issue I felt like we had was that if house keeping was gone for the day the front desk wouldn’t get you anything you needed. You would have to wait till they came back to work the next day.
Stayed 4 nights in Mar 2025

6/10 Okay

noel

Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

overnight for business.

Overnight for business and family.
Stayed 1 night in Mar 2025

6/10 Okay

Brendan

Travelled with family
Liked: Cleanliness
Noise from the beds and noise from outside. Also, the curtains do not block outside light very well. The beds are quite noisy if you move on them, the metal construction makes it sound like thunder sound effects from a movie, it takes some time to get used to that. We stayed 4 days, I would think it would leave a less understanding experience for single night visitors. Also, the $100 "incidentals" fee deposit was a surprise, seeing as they don't really have incidentals
Stayed 4 nights in Mar 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Mar 2025