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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Outdoor pool, pool loungers
Free breakfast
Family Room, 2 Queen Beds, Non Smoking (with Sofabed)
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Place, Arrowhead Towne Center
    ‪2 min walk‬
  • Place, Arizona Broadway Theatre
    ‪12 min walk‬
  • Place, Peoria Sports Complex
    ‪15 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(24 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Glendale

With a stay at The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, you'll be within a 15-minute drive of Peoria Sports Complex and State Farm Stadium. .This hotel is 12.8 mi (20.7 km) from Grand Canyon University and 9.2 mi (14.8 km) from Westgate Entertainment District.

What's nearby

  • Arrowhead Towne Center - 2 min walk - 0.2 km
  • Arizona Broadway Theatre - 12 min walk - 1.0 km
  • Peoria Stadium - 12 min walk - 1.0 km
  • Peoria Sports Complex - 15 min walk - 1.3 km
  • Polar Ice Peoria - 2 min drive - 2.7 km

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬10 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪Raising Cane's Chicken Fingers - ‬4 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Circle K - ‬10 min walk

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 60 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1996
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1001 reviews
Rating 8 - Good. 238 out of 1001 reviews
Rating 6 - Okay. 146 out of 1001 reviews
Rating 4 - Poor. 91 out of 1001 reviews
Rating 2 - Terrible. 79 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Nathalie

Liked: Cleanliness, amenities, property conditions & facilities
I stayed on the first floor it was a bit noisy. But beside that it was ok. I did enjoy my stay
Stayed 2 nights in Dec 2025

6/10 Okay

Irma

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff was nice. The hand wash soap bottle was completely empty and the shower bottles were not filled either. There was a smoke smell in the room. Otherwise quiet and good for a 1 night stay
Stayed 1 night in Dec 2025

10/10 Excellent

Lerenzo

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2025

10/10 Excellent

Ilene

Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Yes
Stayed 1 night in Dec 2025

8/10 Good

Eric

Stayed 2 nights in Dec 2025

6/10 Okay

Alexia

Stayed 2 nights in Nov 2025

10/10 Excellent

Leonel

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Stayed 3 nights in Nov 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Andreya

Liked: Staff & service, property conditions & facilities, room comfort
It was good.
Stayed 2 nights in Nov 2025

10/10 Excellent

James, Glendale

Stayed 1 night in Nov 2025

4/10 Poor

Tanya

Stayed 5 nights in Sep 2025

10/10 Excellent

Daniel

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice price
Stayed 1 night in Nov 2025

10/10 Excellent

Jorden

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very nice and friendly.
Stayed 3 nights in Nov 2025

6/10 Okay

Roxanne

Its right by the Mall and restaurants. It could be better lite, seemed dark walking to my room, so kind of creepy.
Stayed 1 night in Nov 2025

2/10 Terrible

Katy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
So the next door neighbors were really loud, and honestly I just felt unsafe. Ended up leaving to stay somewhere else.
Stayed 1 night in Nov 2025

8/10 Good

Dania

Stayed 1 night in Nov 2025

8/10 Good

Martha

Stayed 1 night in Nov 2025

10/10 Excellent

Esther

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Paul f

Stayed 1 night in Nov 2025

4/10 Poor

Barbara

Liked: Cleanliness
Disliked: Staff & service
Tv and phone out. Room smelled of smoke. Poor service with correcting tv.
Stayed 1 night in Oct 2025

8/10 Good

Lianne

Liked: Amenities
Nice stay, very clean, friendly staff
Stayed 3 nights in Oct 2025

6/10 Okay

jan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We went 24 hours with no tv. One staff member worked on it for an hour, to no avail. We were told Cox would be coming by “in a few minutes” to fix it. After two hours, at 11pm, we gave up. The next day, a different staff member successfully reset and reprogrammed the tv.
Stayed 2 nights in Oct 2025