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Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

2.5 star property

Photo gallery for Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Relax by the pool in a serene outdoor setting, complete with a covered seating area and a refreshing pool.
Relax in this inviting lounge area with sofas, chairs, and a dining table.
Experience a sleek and minimalist space with a console table, flat-screen TV, and unique light fixture.
Welcome to our hotel lobby, featuring a reception desk, seating area, and patterned floor.
Two single beds with white linens and pillows, a flat-screen TV, and a dresser.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Room service

Explore the area

Map
12545 W Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪7 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪17 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

Two single beds with white linens and pillows, a flat-screen TV, and a dresser.

Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking

8.8 out of 10
Excellent
(92 reviews)
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Patio, Non-Smoking

Relax in comfort with a large bed, desk, and flat-screen TV, surrounded by artwork and natural light.

Suite, 1 King Bed, Living Room, Patio, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

Relax in comfort with a large bed, desk, and flat-screen TV, surrounded by artwork and natural light.

Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Sofa, Non Smoking

Relax in comfort with a large bed, bedside table, and TV, surrounded by artwork and natural light.

Suite, 1 King Bed, Sofa, Non Smoking

9.2 out of 10
Wonderful
(97 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

Two large beds with white linens and decorative pillows, a flat-screen TV, and a large window with curtains.

Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Living Room, Non-Smoking

Two large beds with white linens and decorative pillows, a flat-screen TV, and a large window with curtains.

Suite, 2 Double Beds, Living Room, Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

Relax in comfort with a large bed, bedside table, and TV, surrounded by artwork and natural light.

Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Living Room, Non-Smoking

Relax in comfort with a large bed, desk, and flat-screen TV, surrounded by artwork and natural light.

Suite, 1 King Bed, Living Room, Non-Smoking

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Breakfast included
  • Pet-friendly
4.2 out of 5, Very good, (1005)
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About the area

Surprise

Located in Surprise (Surprise Original Townsite), Windmill Suites Surprise - Phoenix, Ascend Hotel Collection is within a 10-minute drive of Surprise Stadium and Uptown Alley. .This hotel is 6.3 mi (10.2 km) from Peoria Sports Complex and 6.5 mi (10.5 km) from Arizona Broadway Theatre.

What's nearby

  • Surprise Stadium - 7 min drive - 6.4 km
  • Peoria Sports Complex - 10 min drive - 10.6 km
  • Luke Air Force Base - 15 min drive - 14.6 km
  • State Farm Stadium - 17 min drive - 18.4 km
  • Desert Diamond Arena - 17 min drive - 18.0 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 40 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬3 min drive
  • ‪Olive Garden - ‬3 min drive
  • ‪Little Caesars Pizza - ‬4 min drive
  • ‪IHOP - ‬3 min drive

About this property

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Suburban hotel with free breakfast and a fitness center
Windmill Suites Surprise - Phoenix, Ascend Hotel Collection offers 126 accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 126 individually furnished guestrooms, featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Take advantage of the hotel's room service. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Surprise? This hotel has 2906 square feet (270 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,906 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Windmill Suites In
Windmill Suites In Hotel
Windmill Suites In Hotel Surprise
Windmill Suites In Surprise
Windmill Suites Surprise
Windmill Suites Hotel Surprise
Windmill Suites Hotel
Windmill Suites
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Windmill All Suites Hotel Surprise
Windmill All Suites Hotel
Windmill All Suites Surprise
The Windmill Suites In Surprise
Windmill Suites Surprise Hotel
Windmill Suites Surprise Ascend Hotel Collection
Windmill Suites Surprise an Ascend Hotel Collection Member

Windmill Suites Surprise - Phoenix, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1004 reviews
Rating 8 - Good. 251 out of 1004 reviews
Rating 6 - Okay. 120 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in May 2025

4/10 Poor

Nick

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Marilyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the place it usdd to be many years ago. Needs updates. Pool was nasty.
Could not see bottom of pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very nice and quiet
Stayed 4 nights in Apr 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Vanessa

Disliked: Cleanliness
Stayed 3 nights in Apr 2025

6/10 Okay

Jaclyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Was once a gem, but hard pass now.

You can tell this place was pretty nice when it first opened decades ago but it needs redone. The vents in the rooms have gaps in them not secured to wall as they should be and tons of flying bugs come in your room. It’s Arizona there is no avoiding having the air conditioning running so you’re stuck with the bugs. The bathrooms are really dark and the pool had a film of dirt, dust and hair on it. The hot tub was cold and there wasn’t any signage we could see on how to heat it up. The little pond bring lots of various birds to watch, but you can see the bird feces all over the outdoor furniture. The outdoor space would have been great to utilize to sit around or play games in, but I didn’t feel like scrubbing bird feces off of the chairs to sit down. It defeats the entire purpose of going to a hotel so you’re not having to clean up at home. There is at least half a dozen homeless men loitering around the parking lot by your vehicle and you never know if your safety is in jeopardy or not. One man was very evidently on a high of something and very confused wondering about. There is one man running around the property cleaning and being helpful but I imagine there’s only so much one superstar employee can do with an outdated property.
Stayed 1 night in Apr 2025

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, amenities
Great spacious ROOMS. /Two tvs. Channei selection slim... not as advertised. Super value. Diningroom person works very hard. Smells clean and fresh although an older property. Rugs are clean and look new. Stayed in suite 114 for 2 weeks. Very happy. Will stay here again.
Stayed 15 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the only exception being WIFI coverage. When the hotel is busy connection was impossible to get on the third floor where we stayed. Other than that room was great and area was quiet and comfortable. Would stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Surprise Az

Our stay was amazing. Very pet friedly, comfortable with great customer service.
Stayed 2 nights in Apr 2025

4/10 Poor

Jeffrey

Disliked: Staff & service, property conditions & facilities
The toilet was too low, in a very narrow space. Poor quality toilet paper.The shower head was like pins and needles. The toilet paper holder was falling off. The air conditioner was very noisy. No cleaning staff visited our room in the four days we were there.
Stayed 4 nights in Apr 2025

10/10 Excellent

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location to my doctors
Stayed 1 night in Apr 2025

10/10 Excellent

Ceanna

Stayed 1 night in Apr 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Dolly

Travelled with family
Liked: Cleanliness, staff & service, amenities
it was ok. The fridge needed defrosting.
Stayed 7 nights in Apr 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and big. Could have had more over head lights but over all very nice room and clean.
Stayed 5 nights in Apr 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay in Surprise
Stayed 1 night in Apr 2025

8/10 Good

charles j, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms good breakfesst
Stayed 3 nights in Apr 2025

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, but clean and close to lots of restaurants and sites. Breakfast was niceand the staff were fantastic!
Stayed 4 nights in Apr 2025

10/10 Excellent

Alin

Stayed 2 nights in Apr 2025