Room neglected (badly peeling desk, broken & missing drawer), window frame, silicone and architrave in bathroom barely being held together with stains on the mirror. Skirting & floor beading in poor condition, with raised screw-heads on floorbar between bathroom and main room. Room heating on full blast, no way to turn down, had to open window allowing a lot of street noise in - supplied plug in fan, but not cooling just moves hot air around. Bedding grubby/dusty awoke with x2 bites/welts on my face. X2 completely different single mattresses on bed (despite being a double), uncomfortable seem between each: one mattress rock hard the other very soft. Hand basin blocked & unpleasant smell. After boiling kettle, water came out a strange milky colour, despite running clear from tap initially. Very difficult lugging heavy suitcases up and down steep entrance steps.