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El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

4.5 star property

Photo gallery for El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

Private beach, white sand, snorkelling, 2 beach bars
Property video
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
HONEYMOON SUITE

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

View map
Playa del Carmen, QROO
  • Maroma Beach
    ‪5 min walk‬
  • Tres Rios Ecopark
    ‪13 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for MI HOTELITO BEACHFRONT SUITE

MI HOTELITO BEACHFRONT SUITE

MI HOTELITO BEACHFRONT SUITE

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON SUITE

HONEYMOON SUITE

HONEYMOON SUITE

9.0 out of 10
Wonderful
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL SUITE

PRIVATE POOL SUITE

PRIVATE POOL SUITE

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP SUITE

SWIM UP SUITE

SWIM UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for JUNIOR SUITE

JUNIOR SUITE

JUNIOR SUITE

9.8 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Located in Playa del Carmen (Maroma), El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only is within a 15-minute drive of Tres Rios Ecopark and El Camaleón Mayakoba Golf Course. .This all-inclusive hotel is 7.4 mi (11.9 km) from Gran Coyote Golf and 10.4 mi (16.8 km) from Mamitas Beach.

What's nearby

  • Maroma Beach - 5 min walk - 0.4 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive - 9.2 km
  • Tres Rios Ecopark - 13 min drive - 8.1 km
  • El Camaleón Mayakoba Golf Course - 13 min drive - 10.6 km
  • Paradise Beach - 13 min drive - 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Tequila Bar - ‬11 min drive
  • ‪El Pajarito - ‬12 min drive
  • ‪Chaya - ‬14 min drive
  • ‪Preferred Beach Club - ‬13 min drive
  • ‪Preferred Club Lounge - ‬13 min drive

About this property

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only

Adults-only beachfront hotel with 4 outdoor pools
El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only offers 149 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies or patios. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Náay Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 149 air-conditioned rooms featuring free minibar items and DVD players. Rooms have private balconies or patios. 40-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access and concierge services.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at MIO CUCCINA ITALIANA, one of the hotel's 4 restaurants, or stay in and take advantage of the room service. Wind down with a drink at one of the 4 bars/lounges or 2 beach bars. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
MIO CUCCINA ITALIANA - This restaurant specializes in Italian cuisine and serves dinner only.
CARIBBEAN GRILL - This restaurant specializes in Caribbean cuisine and serves dinner only. Open daily.
LIMA LIMÓN - This restaurant serves breakfast, lunch, and dinner. Open daily.
PAPITOS GOURMET BEACH - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24 SWIM-UP BAR - This bar is located by the pool. Open daily.
Room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing

Land activities

Volleyball

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 4 bars/lounges
  • 4 restaurants

Restaurants on site

  • 24 SWIM-UP BAR
  • CARIBBEAN GRILL
  • LIMA LIMÓN
  • MIO CUCCINA ITALIANA
  • PAPITOS GOURMET BEACH

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Snorkelling

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels
  • DVD player

Food and drink

  • Free stocked minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma All Inclusive
Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Karisma Gourmet All Inclusive Hotel
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma
El Dorado Maroma Karisma Gourmet All Inclusive
Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma

El Dorado Maroma Cenote, Underground Expedition All & More Inclusive - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 132 out of 164 reviews
Rating 8 - Good. 25 out of 164 reviews
Rating 6 - Okay. 4 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 0 out of 164 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Otis

Stayed 7 nights in May 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Maroma was everything we hoped for and so much more. It was beautiful, and peaceful, and offered so much. We wanted a place to relax, with an opportunity to explore safely and easily. The food options were amazing, and locally-sourced, and allergies were always taken into consideration.
Stayed 4 nights in Jun 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful for our vacation. The staff were very nice and friendly. They treated us with so much care. They made us feel at home.
Stayed 3 nights in Jun 2025

10/10 Excellent

Halle Kay

Stayed 4 nights in May 2025

10/10 Excellent

jose m

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place is an older resort but well maintained. The people are amazing . The rooms were large and super clean . The food was really great for a resort I thought . No buffets all food the food was fresh . Premium liquor on hand . The only draw back I had was the honeymoon suite shows first floor with a pool outside in pics . I was on the 4 th floor no pool . I did like the spot because we were away from everything but should have paid less .
Stayed 4 nights in May 2025

10/10 Excellent

Jesús Alberto Oliden, Metepec

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in this property 10 years ago, and went back to it to find a place to spend frequent weekend breaks, thinking that the place would probably had changed a lot in a way that it could be a bit less appealing. Nothing farther than the truth, they have improved a lot while keeling the quiet and exclusive feeling of the resort. All the staff is very friendly and more than helpful, proactive, and the new approach to an "all inclusive" package that basically now included most of the things that used to have extra cost, is amazing. The hotel is super clean, and all the restrooms have A/C and always smell good and are kept dry and well equipped. The spa is an amazing experience, worth every dollar spent, and in general all the services, including the airport transportation are very very professional and safe, exceeding our expectations by far. In the Dorado Maroma, the Lomas group is doing an amazing job, and that includes the services provided right next door at the Maroma beach club, creating a uniform and high-quality experience for visitors, in such a transparent way, with the same standards suitable for demanding customers. For sure we will be back, and now are considering a membership, as this is a perfect spot to relax, and besides what nature provides, Lomas brings up the rest to make it possible. Congratulations to all the team!
Stayed 2 nights in May 2025

10/10 Excellent

Lisa, New Castle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful resort and our first time here. The staff is fabulous. Their service and kindness are impeccable!!! I really don’t have any dislikes but I do think they could do better with the restaurants. The food is meh. The desserts are delish.
Stayed 5 nights in May 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, clean property and top notch staff. They really take the time to do daily cleanings of everything whether it's the rooms, pools ,restaurants or grounds in general. Very quiet and peaceful resort. We will certainly come back.
Stayed 7 nights in May 2025

8/10 Good

Malena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our honeymoon here at El Dorado Maroma. The views are breathtaking, service is usually amazing, although we did have a couple waiters who missed a few steps occasionally( like not bringing us breakfast pastries basket when all other tables got one.) The have a great selection of food and alcohol included, Patron, 1800, good options. The main pool area is quite loud, and could be heard from inside our private pool suite, so we spent most of our time at another pool in a quieter area. (They did offer to move us for $100/per night upgrade). The catamaran boat tour with snorkeling was very interesting and we saw the second largest coral reef with a giant sea turtle! The property did need some upgrades in furniture that isn’t damaged and new carpet, but the rest of the resort was in good shape. I wouldn’t recommend the provided transportation as it took us over two hours after arriving to the van to actually get to our hotel, but overall a very pleasant experience and a great choice in Playa del Carmen. The landscaping and tropical gardens really won us over, as well as the resorts smaller scale in comparison to the mega resorts.
Stayed 7 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 3 nights in May 2025

10/10 Excellent

Alfred

The Staff is the best I have ever experienced
Stayed 6 nights in May 2025

10/10 Excellent

dahily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely gorgeous. I had an amazing time. If you are looking to relax, not worry about a thing and enjoy yourself this is definitely the place. At times we felt like we had the hotel all to ourselves, we are most definitely coming back. It’s a bit of a drive from the airport but they offer transportation which made it a lot easier. Worth every penny!
Stayed 3 nights in May 2025

10/10 Excellent

Justin, New Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing week at this resort. It was a 10!!! We will absolutely return!
Stayed 7 nights in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful, Lomas transportation was not professional but all areas of the property were very nice, the spa was excellent and the restaurant choices were great.
Stayed 4 nights in Apr 2025

8/10 Good

Sharon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful resort. nice pools and a lot of cute areas for photo ops or private walks. The food was only OK.
Stayed 5 nights in May 2025

8/10 Good

Johana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful beach and property.
Stayed 4 nights in Apr 2025

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
We’ve stayed here multiple times. We really like the small size of the resort and quality food. There did seem to be a drop off in the quality of service. I asked the concierge 2 days in a row to book us a reservation and it never happened. I also mentioned a few issues with the room that were minor but were never addressed. At dinner we had a bottle of wine that we ordered and it was court so we sent it back. They never offered other options so we went the entire meal without a bottle of wine which I would gladly have purchased. The house wine options are not very good which is fine because they do have bottles you can purchase. Not sure what changed since the last few times we have been, but we likely will try other places. The location, size, and grounds are great.
Stayed 3 nights in May 2025

10/10 Excellent

Rocio Briseno

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to enjoy some time off. The staff help create a very relaxing environment very accommodating and welcoming. Amazing food, entertainment and the beach is the best in the area
Stayed 4 nights in Apr 2025

10/10 Excellent

Klarisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food, and resort.
Stayed 4 nights in Apr 2025

10/10 Excellent

Daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent all around
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my time here. Will be coming back!
Stayed 3 nights in Apr 2025

10/10 Excellent

Brittany

Stayed 4 nights in Apr 2025

10/10 Excellent

Reuben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all inclusive for a relaxing getaway. The staff was great, very attentive, the beach is incredible, the amenities are such that there is no reason to actually leave the resort outside of the included activities like the cenotes etc. Food is decent, not amazing. The brunch at the day club was the best, mostly everything else is pre-made and heated up, so there is a noticeable difference in quality between a 7:00 reservation and a 9:30 reservation, but overall I would absolutely return.
Stayed 4 nights in Apr 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for our wedding Anniversary. They spoiled us with turn down service every night and they sent us flowers with a card that said Happy Anniversary. They really went out of their way in everything they did. This property is well taken care of. The staff was so amazing. They catered to our needs. We would definitely stay there again. The beach is beautiful and always well taken care of. The food was excellent. I loved that they did not have buffets like some of the other all inclusives. The whole staff goes above and beyond.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was recommended by a friend. I will absolutely be back. We did one excursion to the monkey sanctuary, definitely worth it. Oh and don’t miss the fiesta on the beach.
Stayed 4 nights in Feb 2025