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Aparthotel

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property

Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

6 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, pool umbrellas, pool loungers
Sauna, hot tub, steam room, body treatments, aromatherapy
Lobby sitting area
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Hot tub
  • Room service
  • Outdoor space

Explore the area

View map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Maroma Beach
    ‪16 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

Room (CSTG)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Club | Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Room, 1 King Bed (Club | Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms (Mangrove View)

  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 3 Bedrooms (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 3 Bedrooms (Mangrove View)

  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

View all photos for Suite, 1 Bedroom (Top Floor | Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Top Floor | Mangrove View)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mangrove View)

Shower, free toiletries, hair dryer, bathrobes

Suite, 1 Bedroom (Mangrove View)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Presidential Suite (Adults Only)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Ocean View (Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed, Ocean View (Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Oceanfront (Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed, Oceanfront (Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Mangrove View)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed (Mangrove View | Soaker Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds (Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds (Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Club | Mangrove View)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds (Club | Mangrove View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Oceanfront (Adults Only)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Oceanfront (Adults Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Ocean View (Adults Only)

Shower, free toiletries, hair dryer, bathrobes

Studio, 2 Queen Beds, Ocean View (Adults Only)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
The Royal Haciendas All Inclusive
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,824 reviews
The price is NZ$476
includes taxes & fees
17 Nov - 18 Nov
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen (Riviera Maya), this aparthotel is within a 15-minute drive of Gran Coyote Golf and Maroma Beach. .This all-inclusive aparthotel is 9.1 mi (14.6 km) from Plaza Las Americas and 9.4 mi (15.1 km) from Mamitas Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.4 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.0 km
  • Gran Coyote Golf - 9 min drive - 7.8 km
  • Maroma Beach - 16 min drive - 10.5 km
  • Playa del Carmen Main Beach - 19 min drive - 13.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Festival - ‬11 min drive
  • ‪Black & White - ‬11 min drive
  • ‪El Charro - ‬11 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪La Hacienda - ‬11 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

All-inclusive aparthotel with 6 restaurants and 2 outdoor pools
This aparthotel offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself comfortable in your apartment, featuring an iPod docking station and a flat-screen TV. There's a private furnished balcony/patio. Satellite programming and a DVD player are provided for your entertainment, while complimentary wireless internet access keeps you connected. A private bathroom with a shower features complimentary toiletries and a hair dryer.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Spending a day of fun is easy with the complimentary theme park shuttle.
Enjoy international cuisine at Casa Las Islas, one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.
Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Beach

  • On a private white sand beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Food and drink

  • Coffee/tea maker

Dining

  • 2 poolside bars
  • 24-hour room service
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free stocked minibar

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Segway rentals/tours
  • Snorkelling
  • Fishing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 257 units
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Connecting units available
  • Ecotours
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kakao beach area is included for Vacation Club Members only.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

JOANNE

Travelled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025