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Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property

Photo gallery for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Sauna, hot tub, steam room, body treatments, aromatherapy
Aerial view
6 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, beach cabanas, sun-loungers
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • On private beach
  • Spa pool
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Place, Tres Rios Ecopark
    ‪1 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Place, Gran Coyote Golf
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Canal view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Soaker Tub , Adult Only

Junior Suite Soaker Tub , Adult Only

Junior Suite Soaker Tub , Adult Only

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Swim Up , Adult Only

Junior Suite Swim Up , Adult Only

Junior Suite Swim Up , Adult Only

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 5,354 reviews
The price is NZ$462
includes taxes & fees
21 May - 22 May
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen (Riviera Maya), Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive is within a 15-minute drive of Gran Coyote Golf and Maroma Beach. .This all-inclusive property is 9.1 mi (14.6 km) from Plaza Las Americas and 9.4 mi (15.1 km) from Mamitas Beach.

What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.4 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 5.0 km
  • Gran Coyote Golf - 9 min drive - 7.8 km
  • Playa Paraiso Golf Course - 10 min drive - 11.3 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 11.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬11 min drive
  • ‪Seafood - ‬12 min drive
  • ‪Beach Bar - ‬12 min drive
  • ‪Festival - ‬11 min drive
  • ‪Jaal-Ha - ‬12 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to furnished balconies or patios. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 257 guestrooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies or patios. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Casa Las Islas, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.
Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Land activities

Bicycling

Fitness facilities

Miniature golf

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Segway rentals/tours
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • 4 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Partner property access
  • Partner property beach club access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kakao beach area is included for Vacation Club Members only.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen

Hacienda Tres s Nature Park I

Hacienda Tres Rios Playa del Carmen

Hacienda Tres Rios

Hacienda Tres Rios Hotel Playa Del Carmen

Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

Kimpton Tres Rios Inclusive

Kimpton Tres Rios All Inclusive Resort

Kimpton Tres Rios All-Inclusive Resort Aparthotel

Kimpton Tres Rios All-Inclusive Resort Playa del Carmen

Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 13 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 6 out of 32 reviews
Rating 4 - Poor. 2 out of 32 reviews
Rating 2 - Terrible. 8 out of 32 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities
Great rooms and very kind staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Hadassah

Stayed 5 nights in Feb 2026

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
New rooms, spotless clean, cleanest rooms I started in, food was great- lots of choices and good quality, they had a lot of activities that were free such as kayaking, bike riding to see the cenotes on their property, beaches were beautiful, fun activities for kids, we will be coming back there.
Stayed 6 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

JOANNE

Travelled with group
Disliked: Property conditions & facilities
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025

2/10 Terrible

Monica

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Si no eres socio, no vayas. La atención y la comida es MUY MALA, y pequeño detalle los ríos tienen cocodrilos, un gran peligro si quieres hacer las actividades que ofrecen, nos tocó ver a “Pancho” el cocodrilo que suele visitar la zona de las albercas, los mismos salvavidas nos comentaron que el mayor riesgo de muerte en las actividades eran los cocodrilos y realmente es el único atractivo que tiene el hotel, la playa está muy fea, no hay sargazo pero es arena oscura y revuelta, ni en la orilla te ves los pies. En las albercas hay muy pocos camastros como para el 20 % de los huéspedes y no hay barra de bebidas, tienes que salir del agua a pedirlas, ofrecen cerveza en lata solo para socios, para los demás de barril y caliente, eso sí habitaciones remodeladas muy bonitas aunque estuvimos 4 días sin llaves porque no funcionaba el sistema, cada que queríamos ir al cuarto teníamos que ir antes a recepción a pedir que nos abrieran
Stayed 6 nights in Dec 2025