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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Creator video - submitted by Sally Nguyen
Gift shop
Outdoor pool, free pool cabanas, pool loungers
Lair Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar
  • All-inclusive
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Puerto Morelos Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite

Big Kahuna Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP QUEEN)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP KING)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

With a stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course. .This all-inclusive hotel is 6.7 mi (10.8 km) from Maroma Beach and 6.7 mi (10.8 km) from Puerto Morelos Town Square.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 6.7 km
  • Puerto Morelos Town Square - 17 min drive - 13.3 km
  • Ojo de Agua Beach - 17 min drive - 13.3 km
  • Maroma Beach - 17 min drive - 12.0 km
  • Puerto Morelos Beach - 18 min drive - 17.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 280 individually decorated guestrooms, featuring free minibar items and Smart televisions. Your memory foam bed comes with Frette Italian sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a complimentary water park, a 24-hour health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at YACHT CLUB, WORLD CUISINE, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 3 bars/lounges or 2 swim-up bars.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 630 out of 1093 reviews
Rating 8 - Good. 195 out of 1093 reviews
Rating 6 - Okay. 119 out of 1093 reviews
Rating 4 - Poor. 68 out of 1093 reviews
Rating 2 - Terrible. 81 out of 1093 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RUBEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place !!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Taryn

Stayed 5 nights in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great overall experience highly recommend me and my family enjoy our stay we will be returning
Stayed 3 nights in Feb 2025

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Feb 2025

8/10 Good

Kriscia Vanessa Marchelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout and the water park was nice. More entertainment (and starting before () would have been great in the main lounge
Stayed 7 nights in Feb 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
The food for breakfast buffet wasn’t very fresh
Stayed 3 nights in Mar 2025

2/10 Terrible

joel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This was totally disappointing experience. We visited for our daughter’s birthday. Every other hotel had done something to celebrate hers but not the Nickelodeon. Also Expedia provided incorrect information for the booking so upon arrival I had to pay an additional £430! So overall this was a terrible experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Jerrom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've now done the Punta Cana and Cancun Nick resorts and they're both great and have advantages and disadvantages. Overall we liked Cancun better.
Stayed 5 nights in Feb 2025

8/10 Good

Pierre

Stayed 4 nights in Mar 2025

6/10 Okay

Zena

Travelled with family and small children
Liked: Amenities
My 3 year old son broke a glass table in the hotel!! And it is a hotel for children. I don't understand how they put glass tables and my son was hurt and on top of that they fined us 500 dollars.
Stayed 3 nights in Mar 2025

2/10 Terrible

Jorge

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst experience I’ve had at any resort, especially considering how much we paid. You need to take a shuttle everywhere because the hotel, water park, and main lobby are not connected. They are a few minutes' drive apart, and the shuttles take forever due to high demand. The vans only fit about 15 people, so expect long wait times. If you need to go anywhere—whether to the buffet, water park, or restaurants—leave early, or you'll be stuck waiting. Also, since they transport wet guests from the water park, the shuttle seats are always soaked. There is only one buffet for the entire resort at breakfast, and you have to take a shuttle to get there. From the moment we left our room to when we actually sat at a table, it took 1 to 2 hours. We also couldn’t get a table at the premium steakhouse because reservations needed to be made weeks in advance—which we weren’t informed of—so our dining options were limited. The water park is open to the public, meaning anyone who pays an entrance fee can come in. Despite paying for a stay at this "exclusive" resort, we had to compete for chairs and tables with people from other hotels and even locals. Finding a place to sit and relax was nearly impossible unless you arrived first thing in the morning. The worst part? No hot water in the room for 3 out of the 4 nights we stayed. My wife, my kids, and I had to take freezing showers. If you’re considering staying here, be aware.
Stayed 4 nights in Feb 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Candy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had so much fun
Stayed 6 nights in Feb 2025

10/10 Excellent

Ricksen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Ryan, Windsor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overrated
Stayed 2 nights in Feb 2025

8/10 Good

Cassandre

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel is amazing but they are over priced! Especially in the gift shop. Things that I seen for maybe $25-$40 home it was being sold for $ $100-$125.
Stayed 5 nights in Feb 2025

6/10 Okay

Julio

Travelled with family
Liked: Cleanliness, property conditions & facilities
I would probably not stay here again. The breakfast restaurant and the hotel are far away and you have to wait for transportation. You have to pay for cabanas over 250 dollars near the pool (or wake up very early for a chair with shade ) They sell things near the pool ten times its original price for example chips are 17 dollars. Sunblock 45-50 dollars. Ridiculous.
Stayed 7 nights in Feb 2025

2/10 Terrible

Indraneil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food and drinks are 5 star. Room was great and clean but layout was a bit tight
Stayed 5 nights in Feb 2025

10/10 Excellent

Jemella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And Nickelodeon result was a perfect for my son. He did not want to leave. The food was accommodating for kids me and my husband had a couple choices. we did the character breakfast, but realize we seen all the characters throughout the park already the bathrooms was super clean one of my pet peeve. The rooms was clean. Will definitely take my son back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marisol

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Parisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Michael H

Travelled with family
Not worth the money
Stayed 4 nights in Feb 2025

2/10 Terrible

Arturo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the worst service at the hotel we ever had. We order a special cake with extra charge and was never delivered. They told us last moment. We order it at arrival with days in advance for a birthday. They even wanted to charge for it at the end of the stay. The cleaning staff left our room full door open for hours by mistake.we arrived at hear the tv on the hall. We thought it was the clean service but no one was inside the room We did not received an apology for it. The staff will try to sell a time share like crazy.
Stayed 3 nights in Feb 2025