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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

View from room
On the beach, scuba diving
Snack bar
View from room
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All-inclusive
  • Bar
  • Housekeeping

Explore the area

View map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪9 min drive‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Puerto Morelos Town Square
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite Standard with Garden View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Standard with Garden View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Standard with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Standard with Pool View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 5

View all photos for Suite Standard with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Standard with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 5

View all photos for Suite Premium with Pool View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

View all photos for Suite Superior with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 5

View all photos for Suite Superior with Sea View

Bathroom

Suite Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 5

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(85 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(60 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 8

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Suite with Sea View

  • 128 sq m
  • Sea view
  • Sleeps 4

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About the area

Playa del Carmen

With a stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course. .This all-inclusive hotel is 6.7 mi (10.8 km) from Maroma Beach and 6.7 mi (10.8 km) from Puerto Morelos Town Square.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 9 min drive - 6.7 km
  • Maroma Beach - 17 min drive - 12.0 km
  • Puerto Morelos Beach - 21 min drive - 17.2 km
  • Puerto Morelos Town Square - 21 min drive - 13.7 km
  • Ojo de Agua Beach - 21 min drive - 13.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬9 min drive
  • ‪Don Miquel - ‬13 min drive
  • ‪La Hacienda - ‬11 min drive
  • ‪El Cocotal - ‬6 min drive
  • ‪Sports & Music Bar - ‬13 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

All-inclusive hotel with 6 restaurants and a full-service spa
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 280 individually decorated guestrooms, featuring free minibar items and Smart televisions. Your memory foam bed comes with Frette Italian sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a complimentary water park, a 24-hour health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at YACHT CLUB, WORLD CUISINE, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 3 bars/lounges or 2 swim-up bars.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 666 out of 1148 reviews
Rating 8 - Good. 203 out of 1148 reviews
Rating 6 - Okay. 120 out of 1148 reviews
Rating 4 - Poor. 70 out of 1148 reviews
Rating 2 - Terrible. 89 out of 1148 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
the entire resort including water park was totally amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Armando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 3rd year coming. Good experience kids love it.
Stayed 5 nights in Jul 2025

8/10 Good

Vasilios, Toronto

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and staff was amazing and attentive. Food/Restaurant choices were limited in comparison to Hard Rock Punta Cana. Distance from room to lobby requires shuttle bus daily. Restaurant hours kind of crappy. Example roof top cafe is only open for 4hrs. Some places only open for dinner others for lunch although food was plentiful and descent we expected it to at least be at the same level as Hard Rock and it fell short. One other thing to be mindful of and not sure if anyone else experienced this the timeshare pushiness was a little over the top. Even though we said no and we would not waste 2+ hrs of our vacation time listening to something we don’t want they kept at it. Until I said fine you get 15 min of my time since our little one is autistic and adhd. They finally backed off. However they do try to lure you by saying oh you’re here for a week you get a special gift because you’re VIP etc all a scam to get you in on the presentation. Other than that would we go again absolutely resort was spotless, and the kids had a blast. The evening shows were great and better than most resorts.
Stayed 7 nights in Jul 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jannet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Servers and our concierge were amazing
Stayed 3 nights in Jul 2025

2/10 Terrible

Juan

Disliked: Cleanliness
Stayed 3 nights in Jul 2025

2/10 Terrible

Ana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My daughter had an accident at the park’s pool. Staff more interested in us signing a liability waiver than helping her. Transportation to the airport which was included was extremely inconvenient and they offered no alternatives. We had to pay for an uber. The sargazo made it impossible to dive in the ocean and smelled terrible.
Stayed 4 nights in Jul 2025

4/10 Poor

Jorge, Stanton

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t like it was the sales manager on the timeshare. His name is Yvonne. He was being aggressive when I told him no.
Stayed 3 nights in Jul 2025

10/10 Excellent

Eduardo

Stayed 7 nights in Jun 2025

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
20 stars
Stayed 3 nights in Jul 2025

10/10 Excellent

Jose Feliciano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!!
Stayed 4 nights in Jul 2025

8/10 Good

Terrell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and the staff at the hotel and water park were excellent
Stayed 4 nights in Jul 2025

2/10 Terrible

ANAKARLA

Disliked: Staff & service
horrible experience
Stayed 5 nights in Jul 2025

8/10 Good

Venus

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Nickelodeon Resorts (2 adults and 2 children) was excellent. The prices for the paid activities are a bit over the top, but nonetheless the stay was enjoyable. Meeting the various characters was a positively memorable experience for us and the children. The water park was also wonderful, but it was the highlight to us and there are only so many days you can visit the same water park. As such, we may not stay as long as we did on this occasion in the future. The only downsides I can recall were: 1) Our bedroom a/c leaked for the whole trip so we just left it off as it was pooling water on the floor. 2) Despite being a Platinum Expedia member and asking for my perk associated with the status at this VIP resort (as mentioned by Expedia in their communication to me) we were not afforded any upgrades or otherwise. The receptionist ignored my request on 2 occasions and on the third occasion she attempted to make it seem as though the concierge desk that everyone is afforded access to was the perk. Essentially, booking accommodation at this “VIP resort” and generating the Platinum status afforded no benefits, which is very very disappointing and the approach with which it was handled left much more to be desired. Despite these downsides, I thoroughly enjoyed my stay at the resort and will visit again, just for shorter periods.
Stayed 5 nights in Jun 2025

10/10 Excellent

zarekeia

Travelled with family
Liked: Cleanliness
I loved this property it is modern, clean, and the food/drinks were excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

Abby

Stayed 4 nights in Jul 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jul 2025

10/10 Excellent

Cinthia

Travelled with family and small children
Liked: Amenities
Very good
Stayed 6 nights in Jun 2025

6/10 Okay

Martha, Pembroke Pines

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is a really good opción to enjoy a family vacation, in my opinion they still need some extras, for example a pool that everyone one can enjoyed they just have a mini pool for the rooms and for the first floor we have one pool per building that is maximum 3 ft deep, but overall is really nice hotel and my family enjoyed
Stayed 4 nights in Jul 2025

6/10 Okay

Claudia, Paterson

Stayed 3 nights in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation with kids!
Stayed 4 nights in Jul 2025

10/10 Excellent

Leonel

Liked: Cleanliness, amenities, property conditions & facilities
Nice for kids
Stayed 3 nights in Jun 2025

10/10 Excellent

Julinette

Stayed 3 nights in Jun 2025