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Hotel Riu Palace Mexico - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
1 bedroom, minibar, in-room safe, blackout curtains
Reception
Jetted tub
6 restaurants, breakfast, dinner served; Italian cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Bar
  • Room service

Explore the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Xcaret Eco Theme Park
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite (C)

1 bedroom, minibar, in-room safe, blackout curtains

Suite (C)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Jetted Tub (C)

1 bedroom, minibar, in-room safe, blackout curtains

Suite, Jetted Tub (C)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior (U))

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (Superior (U))

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (M)

1 bedroom, minibar, in-room safe, blackout curtains

Suite, Jetted Tub (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

1 bedroom, minibar, in-room safe, blackout curtains

Suite (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (L)

1 bedroom, minibar, in-room safe, blackout curtains

Suite, Jetted Tub (L)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (U)

1 bedroom, minibar, in-room safe, blackout curtains

Suite (U)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior (L))

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (Superior (L))

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

1 bedroom, minibar, in-room safe, blackout curtains

Suite (L)

  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Suite (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

1 bedroom, minibar, in-room safe, blackout curtains

Suite, Jetted Tub (U)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Suite, Jetted Tub (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (U)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (E)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite (Superior (E))

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (Superior (E))

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Jetted tub

Junior Suite (B2C-CA)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Garden View (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (L)

Jetted tub

Junior Suite (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | C)

Jetted tub

Junior Suite (Superior | C)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite (C)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Playa del Carmen

With a stay at Hotel Riu Palace Mexico - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Beach and Playacar Golf Club. .This all-inclusive property is 1.6 mi (2.6 km) from Quinta Avenida and 1.8 mi (3 km) from Playa del Carmen Main Beach.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.7 km
  • Playacar Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Playa del Carmen Main Beach - 7 min drive - 3.6 km
  • Xcaret Eco Theme Park - 11 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Wyndham Pool Bar - ‬5 min walk
  • ‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and a sauna. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Don Julian, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the resort with my 4 children. Clean, well maintained and well staffed resort with a lot of different things to do for all age groups. The beach was beautiful with plenty of chairs, no seaweed or rocks. Servers at the buffet were amazing, friendly, courteous and efficient. Big shoutout to Abraham, who was our server every day at lunch and was simply the best. Great resort, we will definitely be back
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. It is very beautiful and fun. I also love the beach there and you can see the ocean from the property. The location of the hotel is great. I will definitely will be coming back.
Stayed 3 nights in Mar 2025

10/10 Excellent

kim D, palmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Dmitriy

Stayed 6 nights in Feb 2025

8/10 Good

Peter A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at Hotel Riu Palace Mexico and had a great experience overall. The service was excellent, with friendly and attentive staff ensuring a smooth and enjoyable stay. The food was above average, offering a good variety of options, though some dishes stood out more than others. The hotel property itself was clean, well-maintained, and generally quiet, making it a relaxing place to unwind. Evening entertainment was enjoyable most nights, providing a nice mix of performances. While the rooms were a bit dated, the hotel quickly addressed our concern about the original room's location by offering a complimentary upgrade, which was a nice touch. This level of service truly made a difference in our overall experience. One downside was the specialty restaurants, which didn’t seem to be the best compared to other Riu properties we’ve visited. They were generally empty, which made us question the overall dining experience in those venues. The biggest disappointment was the steak restaurant, where the crab cakes were chewy, the ribs were tough and oddly prepared, and unfortunately, no one in our group enjoyed their steaks. Overall, we would recommend Hotel Riu Palace Mexico for its excellent service, cleanliness, and relaxing atmosphere, but we were underwhelmed by the specialty dining, particularly the steakhouse.
Stayed 5 nights in Feb 2025

8/10 Good

Natalya

Stayed 6 nights in Feb 2025

10/10 Excellent

Elmer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property excellent but shuttle bus from airport was never there I had to pay $130.00 to get to the hotel I will need Reimbursement some how or will try different apps
Stayed 4 nights in Feb 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time here at Rui Mexico. It was just as good as the first time! From the staff to the cleanliness!! We will be back!
Stayed 8 nights in Feb 2025

8/10 Good

Yelena Yuryevna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went end of Feb and it was such good weather the beach is so big and clean and so many spots to lay. The food was good, coffee etc lots of options. The only complaint is the doors in the hotel rooms have paint coming off and it doesn’t looks very appealing to the eyes but I can’t complain about anything else so it’s pretty minor
Stayed 6 nights in Feb 2025

6/10 Okay

Ravil

Stayed 7 nights in Feb 2025

8/10 Good

David Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd ime at this location....nice facilities, good pool area, phenomenal beach area and a very nice staff. Food this time was pretty good but not great but overall a very good place to stay and would highly recommend.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ana Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and very enjoyable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure. Friendly staff. Great food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Carolyn Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff does a great job. Lots of fun games. There were kids shows and adult fun too. Lots of photo props with the entertainment staff during special events. The beach is beautiful. Restaurants were good and a wide variety for everyone.
Stayed 7 nights in Feb 2025

8/10 Good

Assaad, Minneapolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs a face lift too worn out bathroom was too small and not comfortable Food overall and Dining was average
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric, Mount Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Ilya, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect. Only one big discomfort for us is the absence of the umbrella beach.
Stayed 8 nights in Jan 2025

10/10 Excellent

Jayme JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Michael

Stayed 4 nights in Jan 2025

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Zlata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 7 nights in Jan 2025

10/10 Excellent

shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation spot with great beach, service, and food. If I’m being picky the only -1 is the bed needs updating. Otherwise it’s a fantastic property!
Stayed 7 nights in Jan 2025

6/10 Okay

Jans Dale

Travelled with family
Liked: Cleanliness, staff & service
Room was noisy, hard to sleep until midnight. Food was was average, not much taste. Small things like salt/pepper, no maple syrup. Deserts taste like whip cream, not much flavor there either. Nothing to do when it did rain. Pool tables, darts or something like that would help. Entertainment in evening was limited. Place was very clean, staff was nice and very helpful. I might return but there are a lot of other places to choose from for the same money. We stayed 10 days.
Stayed 9 nights in Jan 2025

10/10 Excellent

Brent

Stayed 11 nights in Jan 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025