Hotel Riu Palace Mexico - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
On the beach, white sand, sun-loungers, beach towels
Reception
Minibar, in-room safe, blackout curtains, iron/ironing board
6 restaurants, breakfast, dinner served; Italian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included

Explore the area

View map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪10 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite (Superior (U))

8.0 out of 10
Very good
(15 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite

  • 47 sq m
  • Sleeps 3

Suite Deluxe

  • 47 sq m
  • Sleeps 3

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 39 sq m
  • Sleeps 4

Suite Junior

  • 39 sq m
  • Sleeps 4

Room Superior

  • 39 sq m
  • Sleeps 4

Suite

  • 47 sq m
  • Sleeps 3

Suite Deluxe

  • 47 sq m
  • Sleeps 3

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (L))

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (E))

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Suite (B2C-US)

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C-US)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (M)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (L)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite (B2C-CA)

  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Jetted Tub (B2C-CA)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | C)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Suite, Jetted Tub (C)

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(79 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Playa del Carmen

With a stay at Hotel Riu Palace Mexico - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Beach and Playacar Golf Club. .This all-inclusive property is 1.8 mi (3 km) from Playa del Carmen Main Beach and 5 mi (8 km) from Xcaret Eco Theme Park.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.7 km
  • Playacar Beach - 10 min walk - 0.8 km
  • Quinta Avenida - 12 min drive - 2.9 km
  • Playa del Carmen Main Beach - 15 min drive - 3.6 km
  • Xcaret Eco Theme Park - 16 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Bar Arrecife - ‬10 min walk
  • ‪La Terraza - ‬5 min walk
  • ‪rosa roja - ‬1 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Art Deco property with 6 restaurants and 4 outdoor pools
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and a sauna. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Don Julian, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1008 reviews
Rating 8 - Good. 201 out of 1008 reviews
Rating 6 - Okay. 86 out of 1008 reviews
Rating 4 - Poor. 30 out of 1008 reviews
Rating 2 - Terrible. 32 out of 1008 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was very friendly. Food amazing
Stayed 6 nights in Jul 2025

10/10 Excellent

Komil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and beaches were lovely
Stayed 4 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
There is never a shortage of things to do with a choice of 5 RIU properties in walking distance.
Stayed 10 nights in Jul 2025

8/10 Good

Olga Mirian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went during seaweed season(summer) so ocean wasn’t as clean as we would have liked but knew that coming in. I spoke to others who aren’t aware of this. Please know that if you plan on coming during the summer-the beach will have seaweed in playa & Cancun. That being said, the hotel does its best to clean it daily(I was actually expecting it to be way worse). The area on the beach has palm trees, hammocks and the waiters come and bring drinks to you. It’s actually one of the nicest beach areas I’ve been to. The staff is great especially Patricio, Leo, all the staff at the Mexican restaurant. The staff at the buffet is great as well. Marlene is in charge of the riuland(kids area) and she is awesome. She came up to me as she saw me struggling to inflate a floatie for my kids and asked if she could help. Some things you should know before you book: this RIU is quiet. If you plan on partying all the time at the hotel- prob not hotel for you. BUT it is directly in front of RIU tequila(cross small street) where they have white party. Also, about 20 mins from town. Has 6 pools but they’re not huge. If you bring kids they have a small pool but it is geared towards toddlers. My kids are 9 & 12 so they are too big for this area. Wish they had slides and bigger pool for kids like at other hotels. Kids still had fun. Hotel isn’t so big that you require a cart to get across. You can walk easily to all restaurants. Food is good. Need more entertainment.relaxing place-would come back

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Nancy

Stayed 5 nights in Jul 2025

6/10 Okay

ALVARO, bronx

Liked: Cleanliness, staff & service
Comfort=exellent Staff=amazing Food=exellent Service=exellent Lobby area= not appealing to Mexican culture Feel cold
Stayed 4 nights in Jul 2025

8/10 Good

Boban

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Guadalupe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Riu Palace Mexico in Playa del Carmen with a group of 15, and overall, I enjoyed my experience. The resort grounds are beautiful—well-maintained and relaxing—and the staff was consistently friendly and welcoming throughout our stay. The buffet was decent, offering a variety of options, though nothing particularly memorable. I didn’t get the chance to try the Italian restaurant, but we did dine at the steakhouse. The food there was just okay, and unfortunately, it took about an hour and a half to get our large party seated, which was frustrating. As for the accommodations, our rooms felt a bit outdated. The bathrooms were very small, and one of the biggest annoyances was the lack of functional electrical outlets—it was a challenge charging devices at night. Despite a few inconveniences, the overall vibe and friendly service made for a good stay. I’d recommend the resort with a few caveats, especially if traveling with a large group or needing modern room features.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ivan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Ramon

Stayed 8 nights in Jul 2025

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 5 nights in Jul 2025

10/10 Excellent

NICANOR, PORT CHESTER

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jul 2025

6/10 Okay

LATONYA DENISE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I’ve stayed at the Riu in Cabo, and that property is much more updated than this location. The rooms are so old and outdated and looks like they just slapped a coat of paint on the walls. The restaurants are not good at all. The Buffett is much better, but needs more options for those who don’t eat beef or pork. My daughter encounter a battle of stomach sickness on our last day after eating a burger from the restaurant near the pools. Too many insects over the foods and some of the items seemed old. The entertainment is mediocre, and can’t definitely be improved. Gustavo, was amazing for the work outs and just his overall personality. I expected a little more.

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
This RIU is definitely a favorite of mine. The location is perfect, the beach is beautiful, and the staff go above and beyond.
Stayed 8 nights in Jul 2025

10/10 Excellent

Jose

Travelled with group
The best #1
Stayed 4 nights in Jul 2025

10/10 Excellent

Tanisha

Stayed 3 nights in Jun 2025

10/10 Excellent

AMEYA BALACHANDRAN

Stayed 3 nights in Jul 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jun 2025

8/10 Good

Julia, Sarasota

Stayed 6 nights in Jun 2025

4/10 Poor

Maria del Carmen, Tomball

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 7 nights in Jun 2025

10/10 Excellent

emilia

Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Stayed 5 nights in Jun 2025

8/10 Good

Petra

Liked: Cleanliness
Stayed 3 nights in Jun 2025

6/10 Okay

Chad

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Not like the last RIu we stayed at. This was a little more of a let down then the other.
Stayed 4 nights in Jun 2025