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The Palm at Playa

4.0 star property

Photo gallery for The Palm at Playa

Rooftop terrace
Deluxe Room | Living area
Rooftop terrace
Exterior
Property entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Breakfast available

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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  • Parking included
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The price is NZ$156
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includes taxes & fees
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About the area

Playa del Carmen

With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.4 mi (0.7 km) from Playacar Beach and 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Be sure to enjoy recreational amenities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Featured amenities include a 24-hour front desk and luggage storage. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.
Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1022 reviews
Rating 8 - Good. 248 out of 1022 reviews
Rating 6 - Okay. 150 out of 1022 reviews
Rating 4 - Poor. 75 out of 1022 reviews
Rating 2 - Terrible. 85 out of 1022 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Stayed 2 nights in Mar 2025

8/10 Good

Yerismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Kaprese

Liked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Mona

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Stayed 7 nights in Mar 2025

2/10 Terrible

Rosanna

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn’t receive services that was outlined. Linens for bed never arrived.
Stayed 4 nights in Feb 2025

10/10 Excellent

Angelica yudith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
Stayed 3 nights in Feb 2025

4/10 Poor

Alejandra, Riverview

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The property was nice and room was huge. The building is older, but thats to be expected with the price. The staff was very friendly.
Stayed 10 nights in Feb 2025

10/10 Excellent

dustin kyle

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Stayed 4 nights in Feb 2025

6/10 Okay

Cyus

Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooftop bar, restaurant , pool
Stayed 14 nights in Feb 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Three good things about this hotel: The rooftop bar. The walkable location. The parking. Disorganized reception. Had to leave a deposition for things that should come with the room for the amount of money you spend to book ($200 pesos for an iron, $100 for a second key). No fridge. 1st night was horrible. Could hear the music blasting from somewhere outside until 4am (I was on the 3rd floor). Every other night was fine. Good taco spot across the street that stays open to 4am and good thing was that Oxxo was around the corner. Because couldn’t get anything from the front desk…
Stayed 4 nights in Feb 2025

2/10 Terrible

Uriel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about the property, except for the rooftop since it’s separate from the supposed all inclusive hotel. They have a nice friendly staff upstairs. But besides that. All was horrible. Every time I went towards the front desk, there was a different person complaining about something related to the rooms... I guess I would recommend to read reviews before paying an excessive amount for what it actually offers and not what you are promised
Stayed 2 nights in Feb 2025

6/10 Okay

peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lacks attention to live!!! Repairs required, modernisation
Stayed 11 nights in Jan 2025

10/10 Excellent

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I ever slept in. Would’ve loved one blanket though. The pool was great and loved the courtyard area. Very central and close to shopping and the beach. Would definitely stay here again.
Stayed 3 nights in Feb 2025

2/10 Terrible

Hayatullah

Stayed 3 nights in Feb 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Shawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was fairly rundowned Went and bought our own cleaning supplies before we use the counters fridge didn't work. Took 2 days for them to replace it. The towels are like sandpaper. They don't give me any blankets Happy hour all over the hotels says it's 4:00 till 7:00 but it's actually only till 6. :00 they only have two umbrellas on the roof for shade
Stayed 7 nights in Feb 2025

10/10 Excellent

Nam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing
Stayed 5 nights in Jan 2025

2/10 Terrible

Kenna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff did not help with any requests. There was no full length mirror in room and staff did nothing to help. They offered to switch rooms next day and everyday that passed they said they said no rooms are available and next day they would, but never had anything. When asking for a second hand towel for room they did not provide one despite there were two of us. Not friendly and when speaking to staff they began to ignore us and wanted to serve lady behind us as they had nothing more to say despite no solution.
Stayed 4 nights in Jan 2025

6/10 Okay

Silvia

Travelled with family
Liked: Cleanliness
Its is near everyrhing has a great location
Stayed 8 nights in Jan 2025