See all properties
Save

Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Exterior
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

View map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, Gran Coyote Golf
    ‪5 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

View all photos for Room

Room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Family Room

Children’s theme room

Family Room

7.0 out of 10
Good
(24 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

7.8 out of 10
Good
(6 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

7.8 out of 10
Good
(204 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(27 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

7.4 out of 10
Good
(26 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
Ocean Riviera Paradise All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 2,601 reviews
The price is NZ$512
includes taxes & fees
4 Nov - 5 Nov
Ocean Riviera Paradise All Inclusive

About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 5 min drive - 2.8 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.2 km
  • Playa del Carmen Main Beach - 15 min drive - 8.8 km
  • Punta Esmeralda Beach - 16 min drive - 4.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Restaurante Hacienda - ‬13 min walk
  • ‪El Beso Pool Bar - ‬18 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Privilege Lounge - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

Beachfront property with 9 restaurants and 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2078 out of 4352 reviews
Rating 8 - Good. 1062 out of 4352 reviews
Rating 6 - Okay. 616 out of 4352 reviews
Rating 4 - Poor. 287 out of 4352 reviews
Rating 2 - Terrible. 309 out of 4352 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kurtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was great, but the Reno’s on half of the resort limited eating facility experiences. The hibatchi place wasn’t what it showed on the pics but other then that it was great
Stayed 7 nights in Jul 2025

8/10 Good

Noel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All staff were pretty amazing except one scoffed when she asked us if we wanted drinks while in the pool. We gave her our drink menu and also ordered shots where she scoffed at us
Stayed 7 nights in Jul 2025

8/10 Good

Randy Velazco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent for families
Stayed 6 nights in Jul 2025

6/10 Okay

ricardo

Travelled with family and small children
Liked: Cleanliness
This resort is budget and family friendly. With that being said, everything seemed average. The food was average, the staff was average, the resort was average.
Stayed 4 nights in Jul 2025

10/10 Excellent

Adriana, Hickory Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and most staff was polite.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything
Stayed 3 nights in Aug 2025

6/10 Okay

Mariena, Pembroke pines

A-lot to say but the most important is my dislike regarding the family club, so I reserve that hotel especially because a have a baby and the pictures showed a water park and it didn’t specify that we had to buy an specific category to have access so when we got there the water park was for some people ONLY so they didn’t even let me buy a day pass or anything, Second the hotel showed a hibachi restaurant on the pictures which is our favorite and it was under construction but that wasn’t said at the time of purchasing our stay, not to mention the amount of mosquitoes and flies everywhere, it was horrible, my family and I came back home full of mosquitoes bites. The jacuzzi inside our bathroom had flies stick on the walls, also the first night of our stay we couldn’t have dinner at the restaurant because all of them where full but I called the hotel few days before our arrival just to make sure to reserve ahead of time in the restaurants and they told me that wasn’t possible but that we would be able to reserve at a restaurant the same day, that means they lied about it. So I recommend the hotel to work better on the customer service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zoran

Stayed 8 nights in Jul 2025

6/10 Okay

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody unformed us about seaweed season. We stayed there full 9 days and weren't able go to the beach. Spent vacation at the pool.
Stayed 8 nights in Jul 2025

6/10 Okay

Anais

Travelled with partner
Liked: Cleanliness, staff & service
Horrible food Terrible entertainment Bad drinks quality
Stayed 5 nights in Jul 2025

6/10 Okay

Daniela

Travelled with family
Disliked: Property conditions & facilities
The staff work really hard and it’s clear they are underpaid. The property is incredibly poorly managed at the top with silly business decisions like splitting the resort in 3: normal, platinum and families. If you are a family like us they don’t automatically give you access to children’s facilities such as the children’s pool. We won’t be returning. Lots of poor business decisions. There are much better resorts in playa del Carmen for the same amount. Also the mosquitos are out of control!
Stayed 14 nights in Jul 2025

10/10 Excellent

julie ann

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing. Food was average. The beaches were unusable.
Stayed 4 nights in Jul 2025

8/10 Good

Melody Xiumin

Travelled with family
Liked: Cleanliness, staff & service
Staffs are friendly, food is yummy though making reservations for dinner restaurants are hard. Property needs to renovated and adding more A/C. Overall, a good stay.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jayson

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very welcomed by staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Lynn, staten island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful and beds were comfortable. I had a pool side view. Food was delicious may options
Stayed 7 nights in Jul 2025

10/10 Excellent

Maylen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many opposum around the hotel .
Stayed 5 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very large property so plan on doing a lot of walking to get from room to beach to restaurants. Our room was located in building 6 which was perfect for us during the day being close to the pools & beach access, but it was quite a walk to the majority of the restaurants at the front of the resort. We missed all the shows due to the only available restaurant reservation times overlapping with show times which was disappointing. Also, with check in times being 4pm it would be nice is more than 1 eating option was open during that arrival window and don't show up hungry from a long day of travel excited to enjoy some resort options just for everything to be closed until dinner time except one sports bar & grill at the front on the resort. We LOVED the spa & visited a few times for massages! The other resort guests made the trip- everyone was so friendly and we had a great time running into new friends throughout the week there.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 4 nights in Jul 2025

8/10 Good

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great food and amazing staff! A little noisy due to construction but excited to see what they will build. The first night our air conditioning stopped working but they switched our room. The new room was filled with mosquitoes they tried to fumigate but it didn’t help. But overall we will be back. We loved the pools, the drinks and the food.
Stayed 4 nights in Jul 2025

8/10 Good

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The food was amazing. The staff was super friendly and kind. The first night our air conditioning stopped working but they switched our room. The next room was filled with mosquitoes. They tried to fumigate but it didn’t help. The property was under construction but I’m excited to see what they are building. Overall I will be back. Loved it so much.

6/10 Okay

Barbara J

Liked: Staff & service
Disliked: Property conditions & facilities
In our Room on the first day Rm 7215 the closet had a very dangerous step up into the Closet which i tripped over and lunged forward into the closet hitting my right upper arm, hyper extended my left pinky and hit both knees very hard. I spent the entire week there in pain with ugly bruise on my are which i still have. When reported to the concierge the next morning they where not to concerned because i did not make an indecent report, but then put a caution tape on the floor the same day. The cleaning crew took their time daily in cleaning our room, and the 3rd floor stairs where brutal ( no elevator) the property is enormous and getting the shuttles where few and far between, the beaches were filthy with algy so could not be enjoyed and NO Ice Machines for the room, in that hot & humid weather i don't think i would go back here again!
Stayed 5 nights in Jul 2025

8/10 Good

Mariela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff…..AMAZING!
Stayed 5 nights in Jul 2025

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 4 nights in Jul 2025

6/10 Okay

Jair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025