6/10 Okay
Paige Elizabeth
Travelled with partner
21 Mar 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
This trip was our very first time traveling internationally and rightfully so, an all inclusive sounded like the best option. I am still in college so we wanted something affordable and lesson learned, you get what you pay for.
The property was absolutely beautiful and their schedule was always filled with fun activities and shows that kept you busy. However this was the best part of our stay..
Check in to the hotel took 45 minutes to an hour after I was prompted to “pre check in” online to “expedite” the process. The lack of customer service tended to stay this way throughout our stay. We later found out the property pays their employees extremely poorly, for example an employee we talked to said she gets paid 400 pesos a day which translates to $20 USD daily, for eight hours of work. This amount only got lower when conversing with other staff and it is very apparent in their customer service skills. No one acts like they want to be there, rightfully so.
Second off, the food was terrible. I understand that this is what you expect in an all inclusive but for the record the best food we had the whole trip was in the Cancun airport. After steering away from the buffets and reserving the restaurants offered in our package, they each equally sucked except Mamma Mia. I had absolutely no authentic Mexican food while in Mexico which showed us next time we will not be booking an all inclusive and exploring more of the culture (our fault).
Paige Elizabeth
Stayed 5 nights in Mar 2025